Britain’s Oldest Family Business with R J Balson & Son’s Richard Balson #8
Episode description
The world has seen so much since 1515, the Plague, two world wars, an industrial revolution and nearly two dozen changes of monarchy. One constant through all of that, maintaining its service to Bridport’s locals and surviving fires and floods alike, is Britain’s oldest family business - R J Balson & Son.
We speak to the current custodian, Richard Balson, who carries the torch for the 26th generation of the family business. He tells us about the seemingly perennial demand for their personal customer service, their strong relationship with the community in Bridport, and how they’ve had to evolve their business to suit trends and technological advancements that could only be dreamt of in the butcher’s early years.
This episode covers:
- The incredible tales of meat sales and methods of refrigeration
- Exceptional customer service as one of the business’ foundational values
- Tracing their business and family lineage back to the 16th century
- Evolving their offering to suit modern food lifestyles
- Offering a personal service to everyone
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