Kindness in Crisis, Part I

Kelly & Kim chat with a long-time friend of Kelly, Ryan Barba is the Senior Director of Client Experience for VCA Animal Hospitals, a role he has held for three years. At VCA, he helps shape and deliver the client experience for the company, while staying abreast of changes to the industry and pet owner needs. Prior to VCA, Ryan's background is in strategy and marketing consulting. He obtained his MBA from Cornell University in 2011 and his BA in Biology from Assumption ...