IRATE with Katherine Sprung - Agathe Assouline-Lichten
Episode description
Catch Agathe Assouline-Lichten of Red Velvet NYC, where we talk about all-star customer service the Zappos way, personalizing gifts, learning not to leave a box of food near a dog, and that no news is good news.
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and it's customers.
Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer interactions, what it's like to be a business owner, and everything in between.