In this episode, Matthew Grant sits down with Sarah Woolliscroft , Group Head of Operations & TPA and Wayne Calderbank , Group Data and Performance Director at Claims Consortium Group (CCG) for an exploration of the importance of technology in the claims industry and CCG's journey into the world of artificial intelligence. Synergy originated as a solution developed internally by CCG to enhance its claims management processes but has evolved since its launch into a platform that streamlines t...
Jan 28, 2024•26 min•Ep. 288
This week James Orchard, CEO of QBE Ventures, joins the podcast and discusses the shift in insurers' appetite for innovation, partnerships with startups, and the importance of collaboration in achieving strategic goals. The conversation covers how QBE Ventures is making strides in data and AI, resilience, and growth in emerging markets, with interesting prospects for cyber coverage and embedded insurance. James also reveals his predictions for 2024, foreseeing consolidation and challenges in inv...
Jan 21, 2024•42 min•Ep. 287
This week, we return with Henry Gale as he caught up with Garrett Koehn, President of CRC Brokerage, and Gordon Wintrob, Co-founder and CTO of Newfront. The discussion covers the potential of generative AI for insurance brokers, with real-world examples of brokers using AI right now. Garrett and Gordon talk about how generative AI can improve the customer experience and discuss which AI solutions are better to build or buy. Listen to this episode to find out more about how “we are all going to b...
Jan 14, 2024•35 min•Ep. 286
Cognizant is a global professional services company helping companies across different industries with generative AI. Henry Gale is joined this week by Colville Wood, Chief Technology Officer for Insurance (UK&I and EMEA) and David Fearne, Global Director of Generative AI at Cognizant. The discussion covers how Generative AI has the potential to automate manual tasks, optimize processes, and provide valuable insights for underwriters in the insurance industry. Cognizant encourages companies ...
Jan 10, 2024•31 min•Ep. 285
In our first podcast of 2024, Jamie Crystal , CEO of MIC Global, discusses with Matthew Grant their aim to close the insurance protection gaps by offering insurance products tailored to the needs of underserved individuals, including income protection, identity theft protection, and incident coverage. MIC uses a business-to-business-to-customer (B2B2C) model and all of its products are embedded within other platforms or services. MIC offers insurance products in various forms including embedded ...
Jan 07, 2024•29 min•Ep. 284
The InsTech team is taking a break and we’ve outsourced this week’s short podcast to ChatGPT. But fear not - humans will be back in the loop next week. Interested to find out more about how insurers are using AI. Sign up to our Generative AI newsletter here . If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co...
Dec 31, 2023•1 min•Ep. 283
This Christmas Eve, we bring to you our last Partners’ Chat of the year. Robin Merttens and Matthew Grant reflect on the year and the developments we’ve seen in insurance, particularly those set to define the industry in the next year. As always there are things to celebrate, and some things to be grumpy about. Talking points include: Our increasing understanding of what can or cannot be automated M&A and MGAs - how they fared this year Recognition of interdependence in insurance War exclusi...
Dec 29, 2023•36 min•Ep. 282
Instabase offers technology solutions to extract information from unstructured data and automate processes. This week Matthew Grant speaks with Bas de Goei, Director of Growth Marketing at Instabase about how generative AI is helping the insurance industry tackle its pain points, and specifically “give people time back to do things that are uniquely human”. To find out more about how Instabase can specifically help you, visit the AI Hub where you can trial various data extractions from your own ...
Dec 17, 2023•38 min•Ep. 281
This week we hand over the mic to Robin Merttens as he talks to James Gillespie, Head of Pricing, and Grant Dewar, Client Services Director at Aon’s Strategy and Technology Group (STG). In this episode, they discuss the evolution of Aon STG in the 18 months since it was created, what has been learned and what clients are seeking. It goes on to describe the body of services and resources it is building and the scale of its ambitions. Key talking points include: How the role of insurance brokers i...
Dec 10, 2023•20 min•Ep. 280
We’re piloting a new style of podcast this week and borrowing the InsTech podcast channel to test this out. If you are wondering what is going on behind the news items you read about in insurance or technology then this new podcast is for you. We’re bringing together experts, founders, insurers and some well know figures to tell us the news items that are capturing their attention - and why. Matthew Grant CEO of InsTech is joined face to face in London by fellow podcasting enthusiast Nigel Walsh...
Dec 03, 2023•41 min•Ep. 279
What drives insurers to look into adopting Environmental, Social, and Governance (ESG) factors into their underwriting processes? Salman Siddiqui at Moody’s Analytics and Adiraj Maitra at Canopius join Matthew Grant in this podcast to discuss ESG and sustainability in the insurance industry, centring the conversation around the recent Moody's report on incorporating ESG into P&C underwriting. Key talking points: ESG risks and opportunities in the insurance industry What does sustainability m...
Nov 26, 2023•34 min•Ep. 278
Inversion specialises in bespoke software development services tailored for the insurance and reinsurance sector. This week Robin Merttens spoke with Inversion's founders, Jacques Bosch and Piro Vorster, and in their conversation they touched on the story behind the creation of the company, and the various secrets to success the founders have picked up by working together. Key talking points include: Founding a company and overcoming unique challenges - both inside and outside the industry Why e...
Nov 19, 2023•23 min•Ep. 277
Arbol, an MGA specializing in parametric insurance, has been rapidly growing and expanding since we last spoke a year ago. Arbol recently announced a partnership with reinsurer Beazley, enabling them to deploy capacity in the US for weather risks. Tune in to Henry Gale, Senior Research Analyst at InsTech as he speaks to Arbol’s CEO, Sid Jha, about Arbol’s plans to target unmet risks in the energy and agriculture sectors and its new products to help companies manage climate risks beyond insurance...
Nov 12, 2023•33 min•Ep. 276
Addresscloud has grown from a team of three to a team of eleven since InsTech last spoke to Founder and CEO, Mark Varley. In this episode, Matthew’s discussion with Mark covers Addresscloud’s core services such as geocoding and peril risk assessment, and its recent launch of a new management platform called Addresscloud Risk. Tune in to hear more about fire blocks and how Addresscloud utilises open-data sets to simulate fire spread for insurance purposes. Key talking points include: Utilizing op...
Nov 05, 2023•31 min•Ep. 275
Capgemini is an information technology services and consulting company which partners with businesses to develop innovation solutions. In this episode, Matthew Grant speaks to Kristofer le Sage de Fontenay, Insurance Leader at Capgemini, about the company's investment in generative AI. Capgemini is focusing on helping clients solve their pain points through digital solutions, investing $2 billion USD in generative AI over the next three years and recruiting 30,000 new people with expertise in da...
Oct 29, 2023•20 min•Ep. 274
Zywave provides a platform of modular solutions that enables digital distribution and revenue operation optimisation for insurers and brokers. Over the past five years, the company has made ten acquisitions, spending nearly $1 billion dollars to bring leading brands and innovative companies together under one unified organization. Join Matthew as he speaks to Zywave CEO, Jason Liu on how the company is a fast growing and ambitious player in the space, as well as how it focuses on the customer an...
Oct 22, 2023•40 min•Ep. 273
Robin speaks to Liselotte Munk, CEO of core administration system provider Fadata, available across all major lines of business to help insurers contribute successfully to the security and well-being of customers. Join Robin and Liselotte as they discuss meeting customer demands in an increasingly digital world, the benefits of a diverse and global workforce, the power of networking and the experience of running the insurance technology company as a woman CEO. Topics covered include: The importa...
Oct 15, 2023•24 min•Ep. 272
Tensorflight uses AI, aerial and street view imagery to provide property data for risk analytics on commercial, personal and industrial properties globally. Matthew Grant was joined by Jakub Dryjas, CEO of Tensorflight. They discuss various topics including the importance of partnering, advances in commercial property information by using AI, and tips for aspiring CEOs. Talking points include: What makes Tensorflight different in the aerial imagery space Lessons from a tech start-up CEO Why coll...
Oct 11, 2023•28 min•Ep. 271
What does parametric insurance mean to Jonathan Gonzalez, Co-founder and CEO of Raincoat? Raincoat is a technology company that works with brokers and insurers to develop and distribute parametric climate insurance for consumers in at-risk regions. The company is involved in parametric schemes around the world and aims to extend parametric protection to those exposed to disasters globally. In this week’s podcast Jonathan speaks to InsTech’s Henry Gale, to discuss how Raincoat has expanded since ...
Oct 08, 2023•31 min•Ep. 270
Chat GPT was launched a year ago in November 2022, and its existence has consistently brought to the forefront questions surrounding adoption and implementation of AI and technology. It comes as no surprise that insurers are increasingly exploring new opportunities made possible by generative AI. In this podcast, Matthew Grant speaks to Sam Taylor and Paul Merrey from KPMG to discuss how generative AI tools can be integrated into the insurance industry. The conversation covers the importance of ...
Oct 01, 2023•30 min•Ep. 269
The first podcast in our series with PwC touches on the Scale-up programme for insurtechs and the key to transformation in speciality insurance. Matthew Grant speaks to Anthony Joseph, Partner and Andrew Caswell, Director of Insurance Consulting at PwC UK, on why insurers are now progressing with the move to digitization, what transformation really means and how - and which - insurtechs are the key to change. Talking points include: The PwC insurtech Scale-up programme Digital adoption in the in...
Sep 27, 2023•31 min•Ep. 268
Parsyl is an integrated risk management and insurance solution for supply chains in food and health, which underwrites policies globally via its managing general underwriter in the US, its Lloyd’s cover holder and its Lloyd’s syndicate (Syndicate 1796). Robin Merttens is joined by Gavin Spencer, Chief Insurance Officer at Parsyl, to discuss how the company is able to establish its identity as a data-led insurtech and a Lloyd’s of London consortium. This episode touches on the importance of data ...
Sep 24, 2023•24 min•Ep. 267
The climate has been on our minds since the record-breaking summer heat we had across the world. In this podcast we turn to matters closer to home. In this episode, Matthew speaks to Richard Garry, CCO at Gamma Location Intelligence, which provides software and data services to help insurers understand location risk and climate. Tune in to find out more about how Gamma is helping insurers adapt to the changing weather in the United Kingdom and Ireland, as well as listen in to InsTech’s first liv...
Sep 17, 2023•24 min•Ep. 266
This week on the podcast Matthew speaks to a returning guest, Amrit Santhirasenan who is the Co-founder and CEO at hyperexponential . Their discussion focuses on pricing decision intelligence and what this means for insurers. Listen to find out more about hyperexponential’s evolution as a start-up since Amrit previously spoke on the podcast in 2019, and how hyperexponential want to “take the tech risk away” for “insurers to focus on the insurance risk”. Are you an insurer or reinsurer interested...
Sep 10, 2023•40 min•Ep. 265
This week on the podcast we go into detail about an exciting partnership between two InsTech members. Robin Merttens is joined by David King , Artificial Labs and James Slaughter , Apollo Underwriting , following the two companies announcing an augmented underwriting collaboration. The portfolio will be underwritten Apollo's 1969 syndicate and will run on Artificial Labs' technology. Listen in to find out more about how this collaboration of innovators is going to transform underwriting. Talking...
Sep 03, 2023•26 min•Ep. 264
In this episode Robin Merttens moderates a panel discussion organised by Optalitix and hosted at Lloyd’s. Joining him were Dani Katz , Optalitix ; Alison Quinlivan , Google; Ruta Mikiskaite , Swiss Re and Chris Mullan , Eigen Technologies . The discussion touched on how the future of insurance is being changed by new technology and data sources and how the industry needs to respond. Tune in and hear from a panel leading the clamour for change and understand how Curious George and Bob the Builder...
Aug 27, 2023•32 min•Ep. 263
Matthew Grant is joined by Paul Templar , CEO and Co-founder of VIPR , and Greg Massey , US Advisor for VIPR . VIPR was founded in 2009 in the UK but has continued to grow and is expanding into the US following funding from PE firm Tenzing in 2020. Paul Templar has been with the company since its early days and Greg Massey joined recently having formerly been SVP - Head of Programs for Zurich in the US and a long history of working for US carriers. Topics covered include: The key challenges and ...
Aug 20, 2023•24 min•Ep. 262
Last week on the podcast we found out what Chat GPT had to say about InsTech. This week Matthew previews our newsletter on generative AI, particularly who is using it and where are we on the hype cycle. For the curious, we have released a monthly newsletter dedicated to exploring the uses of generative AI across insurance. Topics covered include: The three different reactions from insurers to integrating generative AI Our new Generative AI in Practice newsletter. Sign up here . How InsTech is us...
Aug 13, 2023•10 min•Ep. 261
We’re back with another “Partners’ Chat” as Robin Merttens and Matthew Grant reflect on what has happened in the world of innovation and insurance and where it is going next. The conversation touches on InsTech’s various events in the year so far, the success of InsTech’s recent carbon offsetting report and a look forward to the progress being made by our members in analytics and data. Talking points include: Claims ecosystems and interdependency An introduction to Carbon Offsetting: an insuranc...
Aug 06, 2023•33 min•Ep. 260
Launching a new insurance business is hard, particularly for those with limited experience in the complexities of a regulated market. OneAdvent can help. Joining Matthew this week are Tim Quayle , COO at OneAdvent and Matt Jones , Chief Strategy Officer at Cowbell, a cyber insurance company entering the UK market. We cover some of the important areas when launching an MGA - and proved that talking about insurance can even be quite fun. Topics covered include: Core problems in launching insurance...
Jul 30, 2023•36 min•Ep. 259
