It’s All About the (Customer) Experience!
Jul 05, 2021•50 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Did you have a good experience? Or a bad one? The answer to that question will likely determine whether or not you return to that merchant. These days, brand loyalty can dissove in a moment. That’s partly due to countless new enterprises coming onto the scene, each with their own data-driven business architecture. How can you optimize your chances? Check out this episode of InsideAnalysis to find out!
Guests:
Celia Fleischaker (CMO), Verint
Jaime Meritt (VP), Verint
For the best experience, listen in Metacast app for iOS or Android