Inside Innovator's Mind

Hosted by aigo.ai co-founder, Srini Pagidyala, the Inside Innovator’s Mind - A Customer Engagement Podcast, features North America’s most innovative & bold leaders giving us an insider's view on what it takes to bring about engaging customer experiences that increase loyalty, market share, wallet share and significantly reduce cost to service customers, while creating brand evangelists. This show is sponsored by aigo.ai, the world’s first and only chatbot with a brain. Learn more at: https://aigo.ai/

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Episodes

Redefining Conversational Commerce

As CIO at 1-800-FLOWERS.COM, Inc., Arnie Leap oversees all aspects of Information Technology systems and strategy for the company. He is continually focused on identifying innovative ways to apply technology to enhance the customer experience and keep the company at the forefront of where consumers are going next. Under Arnie’s leadership, the company transformed its technology platform to create an intuitive e-commerce destination. Leveraging the company’s portfolio of more than a dozen brands,...

Oct 25, 2022•59 min•Ep. 2

Delighting Customers through Hyper-Personalized Gifting Concierge using Chatbot with a Brain

1-800-Flowers is a company that has always embraced technology to grow, to transform and reinvent their business for over 45 years. In the 70's they started with one flower shop and today they are a one-stop shop for a wide variety of gifting needs. In 2022, they are reinventing their business again by redefining conversational commerce using Aigo.ai – Chatbot with a Brain technology. They are now providing a Hyper-Personalized Gifting Concierge to delight millions of their customers by creating...

May 17, 2022•27 min•Ep. 1

Why am I starting a Brand New Podcast on Customer Engagement?

Host Srini Pagidyala introduces us to his new Podcast show, Inside Innovator’s Mind - The Customer Engagement Podcast. Srini is the co-founder of Aigo.ai. He describes his technology platform as “Chatbot with a Brain.” In this episode he shares his reasons for starting the podcast and its purpose Story Notes: Srini Pagidyala’s Podcast Introduction Customer Engagement Podcast Top 25 Most Innovative and Bold Leaders Business of Delivering experiences The Goal of Inside Innovators Mind Podcast Visi...

May 09, 2022•4 min0

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