A Mere Mortal

A Mere Mortal Dr. Steven Schlozman wasn't terribly surprised when an insurance company rejected his request to prescribe a new treatment for a patient. And, as usual, he expected to spend personal time sitting on hold waiting to appeal the decision. But what startled him was the conversation that took place when he finally got through to a live human being. In this podcast, Schlozman—a 1994 graduate of the Brown-Dartmouth Program in Medicine—recounts what happened in this "rare and truly honest moment." This is a web extra to an article that appeared in the Spring 2009 issue of Dartmouth Medicine Magazine. To read the article, go to: http://dartmed.dartmouth.edu/summer09/html/point_of_view/