Granicus Ep 2 Building an effective feedback loop between government and community: Veterans Affairs case study

This podcast is the latest episode in The Loop series, produced by InnovationAus.com in partnership with Granicus. The success of US veteran health portal My HealtheVet poses a stark question for public servants: Are we meeting the specific needs of those we serve, or merely checking boxes? Granicus' Chief Customer Officer, Gabriele Masili, led the team that grew My HealtheVet from 30,000 to 1 million users. He joins publisher Corrie McLeod to discuss the development of a platform that has helped a government exceed its constituents' expectations, and set a new global standard for other public sectors to chase - including Australia.