Customer experience must be more than a mission enabler - podcast episode cover

Customer experience must be more than a mission enabler

Nov 20, 201928 min
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Episode description

Dave York, the senior vice president of U.S. public sector for Genesys, said agencies can improve how they deliver services to citizens by taking a omni-channel approach to digital modernization.

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Customer experience must be more than a mission enabler | Innovation in Government podcast - Listen or read transcript on Metacast