Customer experience must be more than a mission enabler
Nov 20, 2019•28 min
Episode description
Dave York, the senior vice president of U.S. public sector for Genesys, said agencies can improve how they deliver services to citizens by taking a omni-channel approach to digital modernization.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
For the best experience, listen in Metacast app for iOS or Android
Open in Metacast