30. Why CX Matters

Innovation Driven Growth

Dec 16, 2022•13 min

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Episode description

📊 CX measurement is not empirical. 01:12
⚖️ The balance of ascertaining customer sentiment: benefits of higher CX level. 03:04
👍 FIs growing proficiency: good self-service beats great personal service every time. 04:46
🤝 Innovation attracts younger generations: CX will not improve without employee education.06:54
💡 Ideas worth exploring: a CX Focus Group, Tech Wolves, OmniChannel. 07:37
✅ Question of the overall impression before any specific question. 10:43
📈 CX concept is like holding a hand full of jello, but improvement dramatically increases viability in the coming years. 11:59

Links:
▶️ Previous episode: https://www.idg.podcastsmatter.com/episodes/29-it-s-conference-season-get-educated
📰 The article "Banks With Strong Digital CX Generate More Profits Than Peers": https://thefinancialbrand.com/news/digital-transformation-banking/financial-institution-digital-transformation-readiness-trends-120890/
📧 Email David: david@davidpeterson.com
🎯 Connect with David: www.linkedin.com/in/dlpspeaks
✅ Learn more about David: www.davidpeterson.com
👨🏻‍💼 Consult with David: www.i7strategies.com
⛵ Sail with David: www.i7sailing.com

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