Innovate and Elevate - a TMO podcast

Prince William County•podcasters.spotify.com

Welcome to Innovate & Elevate: A TMO Podcast—your inside look at how Prince William County is evolving to better serve its residents and business owners. Each episode, we break down the cutting-edge programs, process improvements and forward-thinking initiatives shaping the county’s future. You'll hear expert-driven insights and real stories of transformation—because innovation isn’t just an idea; it’s happening right here, right now.

Last refreshed: May 30th, 2026 at 4:06 PM ⓘ

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Episodes

Building a Culture of Connection

What does it take to truly transform a workplace culture? In this episode of Innovate and Elevate, Tony Turnage, Deputy Director of TMO, sits down with Shana Terry, Chief Procurement Officer and Director with the Office of Procurement Services, to talk about how her team redefined collaboration, communication and accountability to create a thriving, connected culture that drives better service for county agencies and residents. Hear how small changes sparked big impact, and why Shana calls their...

Oct 23, 2025•12 min•Ep. 6

Permitting Progress with Development Services

The newest episode of the Innovate & Elevate Podcast is out now! Join Deputy Chief Transformation Officer Rachel Laguna and Mandi Spina, Director of Development Services, as they discuss how Prince William County is transforming the permitting process. Hear how Development Services, in partnership with the Transformation Management Office, tackled challenges like complex regulations, communication between divisions and time-consuming processes. Through process mapping, collaboration with ind...

Sep 23, 2025•13 min•Ep. 5

From Complexity to Clarity: Modernizing Digital Library Subscriptions

In this episode of Innovate and Elevate, host Domonique Ward sits down with Erika Bukva, Fiscal Manager at Prince William Public Libraries, to discuss how the county reimagined its digital subscription renewal process. Together with the Transformation Management Office, Erika and her team tackled inefficiencies, brought diverse stakeholders to the table, and built a more sustainable system to keep valuable resources—like e-magazines, newspapers, and online learning tools—accessible to residents ...

Aug 25, 2025•16 min•Ep. 4

From Plans to People: Making Transportation More Transparent

In this episode of Innovate and Elevate , host Sarah Henry speaks with Gretchen Johnson from the Prince William County Department of Transportation about the power of community outreach. Learn how the department partnered with the Transformation Management Office (TMO) to create a strategic outreach plan that enhances public engagement, builds trust, and elevates service delivery. Discover how this collaboration led to open houses, an annual report, and new ways to connect with residents—all des...

Jul 23, 2025•24 min•Ep. 3

From Reactive to Ready: Building a Smarter Approach to Property Maintenance

In this episode of the TMO Podcast, we explore how Prince William County departments are collaborating to build a more proactive approach to property maintenance. The Department of Public Works identified a recurring challenge: too often, they became aware of maintenance needs—like mowing, trash removal, or addressing encampments—only after residents reported issues. They saw an opportunity to address these needs from the very start. That’s where the TMO stepped in. Bringing together Public Work...

Jun 23, 2025•16 min•Ep. 2

From Summit to Service: Reenergizing Volunteerism in Our Community

Reenergizing Volunteerism—How the TMO Helped Launch a Countywide Movement In the debut episode of Innovate & Elevate: A TMO Podcast , host Sarah Henry spotlights how the Prince William County Transformation Management Office helped spark a new era of service by organizing the Volunteerism Summit—a first-of-its-kind event created in collaboration with more than 70 community partners. Sarah is joined by Ashley Mullins, Executive Director of Volunteer Prince William (VPW), a nonprofit organizat...

Jun 02, 2025•10 min•Ep. 1

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