IIP022 How Not to Communicate in Crisis

#022 - In this episode, Kay talks about five ways not to communicate in a crisis with your team, and what to do instead to foster inclusion and belonging. 

She also shares a deeply personal experience with grief — and what it can teach you about practicing empathy and inclusive leadership for others during hard times.

Finally, Kay walks you through the five specific ways not to talk to someone when they are experiencing trauma or pain to encourage the vulnerability needed for inclusive conversations.