Innovative Customer Experience
Episode description
How does technology truly engage with consumers? In this episode, our host John Rebecchi (M.B.A. ’83), Ph.D. welcomes Golan Shaked (B.S. '97, M.B.A. '00), Chief Commercial Officer of Kiwi.com, a leading global travel tech company. Golan's background in tech marketing and strategy will give us a unique preceptive on how technology connects with consumers. He has worked in traditional advertising and had builded a career working in tech companies from music streaming to booking travel and venturing into the metaverse.
Golan will share insights on how to find opportunities in crowded markets, how observation informs the innovator and importance of providing innovative customer experience.
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About The In Reality Podcast:
Lessons from Leaders and Entrepreneurs, a School of Management podcast, is hosted by John Rebecchi (M.B.A. '83), Ph.D., founder of Strategy + Culture Consulting, and features interviews with thought leaders, entrepreneurs from startups to multinational companies, and experts in fields shaping the future of business.