The Art of Listening, for Customer Experience Improvement
May 13, 2010•3 min
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Episode description
Curiosity is the key to great listening skills that improve customer experience. When you’re truly curious about your customer’s opinions, expectations and requests, you’ll find the customer to be more pleasant, interesting and fulfilling to you as well. 5 tips for customer-focused listening skills. From the blog Customer Experience Optimization: at http://customer.ology.com (3:26).
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