Missing! Systems Thinking for Customer Experience Business Results
Mar 28, 2009•3 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
All of the recent customer experience studies indicate that vital linkages are broken between survey results and business results, views of what customers want, brand promise and what's delivered. What's missing here is systems thinking! From the blog Customer Experience Optimization: (3:30) - Sign-up for ClearAction Newsletter.
For the best experience, listen in Metacast app for iOS or Android