Everybody Has a Customer
Apr 23, 2009•3 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
"What everyone in a company does can be reduced to one of two functions: to serve the customer or serve someone who does." (Quote from Dr. W. Edwards Deming). From the blog Customer Experience Optimization: (2:56)-- Sign-up for ClearAction Newsletter.
For the best experience, listen in Metacast app for iOS or Android