Customer Experience is Decided by You
May 19, 2010•5 min
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Episode description
You probably want to feel great more often! How can that happen? It’s up to you as a supplier to create excellent customer experiences that result in enthusiastic positive word-of-mouth and great business results. It’s up to you in all the decisions you make. Featuring the book I Love You MORE THAN My Dog: 5 Decisions That Drive Extreme Customer Loyalty in Good Times & Bad, by Jeanne Bliss. From the blog Customer Experience Optimization: at http://customer.ology.com (4:38).
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