Enterprise IT Support at Home

In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes. Helpful timeframe of questions asked/responses in the respective podcast: (00.39 - 2:37) "What are the Challenges of Supporting Enterprise Users Remotely?" (2:38 - 4:38) "Did everyone use Citrix and apply to everyone?" (4:40 - 6:18) "Talk about the scope of working remotely." (6:22 - 9:23) "Tell us what tools have you used to support the enterprise users at home when working remotely?"  (9:23 - 10:38) "How about support on mobile devices and other devices like speed test, do either of you use these tools?" (10:39 - 13:24) "How do you support practices changed from moving from a enterprise office to home." (13:25-15:36) "What new knowledge or certifications have helped you cope with the changing environment?" (15:37 - 16:29) "What challenges remain?" (16:30 - 19:07) "What challenges remain on hardware?" (19:07 - 20:06) "Do either of you support remote printing?" (20:07 - 21:32) "Does time of day make a difference?" Moderator:

@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter

Speakers: @David Michel - Chief Information Officer - Becker & Poliakoff, PA @Frank Ziller - CIO, Frontline Managed Services 

​Recorded on 11-2-2021