4: Air Travel ✈️ User Experience - Flying
Jan 09, 2018•34 min
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Episode description
In this episode of Ideate we’ll be exploring the way we book flights, those dehumanizing TSA checkpoints, the contrast of airport lounges, and a love story from Alaska Airlines. What’s lead to the current experience? And what can we learn from our experience to make better experiences tomorrow?
0:00 - A few personal stories
4:10 - The first step of air travel
11:00 - The Cunning and Mighty TSA
21:50 - The lure of the lounges
25:00 - What do the airlines want for travelers?
30:40 - Takeaways
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