Dr. Jen Fry is a Sports Geographer, tech founder, TEDx speaker, and sought-after speaker and educator. She owns JenFryTalks, an organizational change firm that sits at the intersection of conflict and culture. It specializes in transforming organizational dynamics by addressing how conflict and culture shape leadership and overall business outcomes. We work with leaders and teams to navigate and resolve conflicts that arise from differences, promoting an environment where diverse perspectives ar...
Jul 08, 2025•33 min•Season 6Ep. 12
Missy Washam and Mayce DelValle are leadership trainers and communicators who believe influence isn’t about a title—it’s about how you show up every single day. With backgrounds in education, business, and leadership development, they’ve spent years helping men and women lead with purpose, clarity, and heart. Together, they founded Mpactful Messages—a training and speaking company built for real-world managers in high stress environments. Their approach is simple: teach the truth, share the tool...
Jun 28, 2025•44 min•Season 6Ep. 11
Jacki Lutz is an award-winning leader in content strategy and a driving force within the automotive aftermarket industry. As the Director of Content for the Auto Care Association, Jacki oversees a cross-functional, multimedia content strategy that shapes and delivers impactful initiatives across all platforms. Her work focuses on enhancing brand presence, engaging members, and advancing the association’s business goals. Jacki is also the host of Carpool Conversations, a signature show on Auto Ca...
Jun 20, 2025•33 min•Season 6Ep. 10
Meshell Baker, the Chief Confidence Igniter, is a transformational keynote speaker, confidence catalyst, and phenomenal facilitator with over 20 years of experience helping organizations, teams, and individuals build unshakable confidence and resilience. Her book, UNSTOPPABLE: Embrace Your Unshakeable Confidence, empowers professionals to overcome rejection and unlock their potential. Recognized among the 100 Powerful Women in Sales (2023 & 2024) by Demandbase. Meshell has phenomenal results...
Jun 10, 2025•54 min•Season 6Ep. 9
You could say Jaime Zazove Herzberg was born into the car biz — quite literally. Raised in a family-owned dealership, she grew up immersed in every corner of retail operations. Over her 12-year run on the showroom side, she wore nearly every hat imaginable: from receptionist to BDC manager, from inventory to contracts, license & title, and everything in between. Now with nearly a decade on the vendor side, Jaime brings a 360-degree view of automotive—from both variable and fixed ops. But reg...
Jun 03, 2025•1 hr 14 min•Season 6Ep. 8
Lisa is the founder and CEO of FeaturesFirst Auto, an EdTech company that offers dealers, corporate fleet owners, and insurers an on-demand microlearning platform designed to educate and motivate drivers to effectively use driver assistance technologies. As a thought leader, speaker, and educator, Lisa unites public and private stakeholders to address consumer understanding challenges around vehicle technologies. Her commitment to developing educational solutions spans generations, driving wides...
May 27, 2025•41 min•Season 6Ep. 7
Erica Bruno was practically born with motor oil in her veins. Hailing from Southeastern Massachusetts, she grew up in a legendary car family. Her grandfather, Jack Barboza, made history as one of the first Portuguese male car dealers in the U.S., running up to 17 franchises at once. Her mother followed suit, breaking barriers as the 7th female Toyota dealer in the nation—and the first in New England. Even though her family tried steering her away from the business, Erica was hooked from the age ...
May 22, 2025•45 min•Season 6Ep. 6
Before breaking into automotive, Todd Katcher was running bars in Nashville and building a small advertising network using digital signage. One day, a regular—who happened to be a car dealer—mentioned wanting something similar for his showroom. That conversation sparked the very first version of what would eventually become Digital Dealership System. From day one, Todd’s approach has been rooted in curiosity and adaptability. He dove headfirst into the dealership world, asking questions, learnin...
May 03, 2025•32 min•Season 6Ep. 5
Beth Lucchesi’s journey with Carter Myers Automotive began in 1986 as a temporary receptionist—but it didn’t take long for her to prove she was anything but temporary. Her dedication, adaptability, and passion for people quickly propelled her through the company, eventually leading her to CMA’s rental division, where she remained until its sale to another company. After several years in the truck rental industry, Beth saw a post from Liza Borches seeking a recruiter—and instantly knew it was her...
Apr 22, 2025•47 min•Season 6Ep. 4
In this episode of the I'm a Car Chick Podcast , host Shasta Haddock welcomes Jami Alexander , Technician Retention Regional Manager at Meineke , for a powerful conversation about one of the industry's biggest challenges— the technician shortage . With 28 years of experience in the automotive industry, Jami Alexander is a seasoned professional specializing in both retail and fixed operations. As a Regional Manager for Meineke, Jami oversees 11 locations across North Carolina, South Carolina, and...
Apr 16, 2025•33 min•Season 6Ep. 3
In this episode of the I'm a Car Chick Podcast , host Shasta Haddock sits down with Glenn Pasch , CEO of PCG Digital and Pasch Group , to discuss the evolving world of automotive retailing and the path to success in today's market. Glenn brings a wealth of expertise from his work leading two digital marketing and automotive consulting firms, helping businesses and dealerships drive sales and operational success . He’s also the co-author of "Selling Cars in the Digital Age" and "The Power of Conn...
Apr 09, 2025•1 hr 4 min•Season 6Ep. 2
Attending conferences is more than just showing up—it’s about preparing, executing, and following up strategically to maximize your networking, brand presence, and ROI. In this episode, Elena Ciccotelli (EVS for Everyone Podcast), Shasta Haddock (I'm A Car Chick Podcast), Kaylee Felio (Trailblaze Your Path Podcast), and Dana Nusbaum (Cherokee Media) break down: 🎯 Pre-Conference Prep: How to set yourself up for success before you even arrive 🎯 During the Conference: Top tricks & strategies ...
Apr 02, 2025•27 min•Season 5Ep. 38
Live from NADA 2025, Shasta Haddock and Robin Wilson are joined by Darrell Steed, a seasoned innovator and consultant in automotive dealership strategies. With over two decades of experience, Darrell founded SmartWolf Consulting to provide transformative, sustainable solutions that help dealerships break free from repetitive mistakes. 🔹 About Darrell Steed: Darrell’s journey began in automotive sales and management, where he saw gaps in training and process implementation. This led him to creat...
Mar 31, 2025•27 min•Season 5Ep. 37
Live from NADA 2025, Shasta Haddock sits down with Petra Sherbin-Fox, Customer Success Manager at Dealer Alchemist, to talk about the future of dealership solutions, industry trends, and her journey in automotive. Petra shares: 🔹 What she’s been up to & life as a military spouse & mom of three 🔹 The biggest surprises moving from the Northeast to Arizona 🔹 Why she joined Dealer Alchemist & her vision for dealership success 🔹 Exciting partnerships with Honda and Acura 🔹 How Dealer...
Mar 27, 2025•20 min•Season 5Ep. 36
Live from NADA 2025, Shasta Haddock sits down with Owen Moon, CEO & Co-Founder of FIXED OPS DIGITAL, to dive into the evolution of automotive advertising, fixed ops marketing, and what’s next for dealerships. Owen shares insights on: 🔹 The rise of Streaming TV and its impact on dealership advertising 🔹 The TradePending acquisition of FIXED OPS DIGITAL and what it means for the industry 🔹 His new role on the Advisory Board at Bowtie Solutions 🔹 Exciting news about launching a new company ...
Mar 26, 2025•21 min•Season 5Ep. 35
Live from NADA 2025, Shasta Haddock sits down with Rachel Blatt, CEO of Royalty Logistics, to talk about her journey in the automotive logistics world and the key to building a thriving business. Rachel shares: 🔹 The story behind Royalty Logistics and how she built a trusted brand 🔹 How AI is evolving in logistics—but why human connection still matters 🔹 What it takes to keep up with increasing vehicle transport demand 🔹 Her thoughts on the future of shipping in 2025 and beyond 🔹 Her fun NA...
Mar 25, 2025•17 min•Season 5Ep. 34
Live from NADA 2025, Shasta Haddock sits down with Jennifer Blount Sanford, VP of Marketing & Enablement at automotiveMastermind, to explore the intersection of AI, marketing, and the future of automotive retail. With years of experience in AI before it became a buzzword, Jennifer shares her insights on how automotiveMastermind is leveraging data-driven strategies to empower dealerships. She also discusses: 🔹 Her journey in automotive and how she joined automotiveMastermind 🔹 How AI is sha...
Mar 24, 2025•22 min•Season 5Ep. 33
Live from the Authenticom booth at NADA 2025, Shasta Haddock sits down with Jonathan Dawson—renowned automotive consultant, sales trainer, and founder of Sellchology—to dive into what truly drives a team to success. With 24 NADA speaking sessions under his belt, Jonathan shares insights on how he crafts impactful presentations, including his 2025 session on 10 methodologies to motivate an organization. He emphasizes the power of culture, leadership, and the #1 resource in any dealership—people. ...
Mar 20, 2025•24 min•Season 5Ep. 32
The digital advertising landscape is evolving fast, and paid media in 2025 is more critical than ever. In this episode of the I'm A Car Chick Podcast, host Shasta Haddock chats with Sarah Ciociola, VP of Paid Media at PCG Digital, to break down the latest trends, strategies, and innovations shaping the future of automotive marketing. As Vice President of Media Planning and Account Strategy at PCG Digital, Sarah leads the Search Engine Marketing Team, Paid Social Media Team, Graphics Department, ...
Mar 19, 2025•29 min•Season 6Ep. 1
🚘 Welcome to the Chicks In Charge Podcast! In this episode, host Shasta Haddock sits down with Christine Gago, a seasoned digital marketing expert at Demand Local, to explore the latest trends shaping automotive advertising in 2025. About Christine Gago: Christine Gago is a marketing professional specializing in digital media and audience targeting, helping businesses connect with their ideal customers. With a passion for innovation, she blends data-driven insights with a human touch to drive i...
Mar 16, 2025•17 min•Season 5Ep. 30
🚗 Welcome to the Chicks In Charge podcast! Host Shasta Haddock sits down with Matt Raymond, COO of Bowtie Solutions, to discuss how outsourced BDC solutions are transforming the automotive industry and why dealerships need to rethink their business development strategy for 2025. 📌 In this episode, we discuss: ✅ The biggest game-changer for 2024-2025 in automotive business development ✅ Why outsourced BDC is a must-have for modern dealerships ✅ How dealers are missing key performance metrics in...
Mar 14, 2025•37 min•Season 5Ep. 29
In this episode of Chicks In Charge, host Shasta Haddock sits down with Lisa Gener, Director of Digital & Marketing Operations at Covert Auto Group. With over 20 years in automotive marketing and management, Lisa shares her journey back into retail from the vendor side, her insights on BDC operations, and how she’s leveraging digital strategies for dealership success. We dive into: ✅ The best part of transitioning back into retail ✅ Digital strategies shaping the future of automotive ✅ Vendo...
Mar 14, 2025•15 min•Season 5Ep. 28
💡 How can women shape the future of automotive service and sales? In this episode, host Shasta Haddock sits down with Kate Bierowski, Director of Sales at Repair On Demand, to discuss the power of mentorship, mobile service innovation, and why the service department deserves more attention. 🚀 In this episode: ✅ Why women influence 80% of car-buying decisions ✅ How mobile service is transforming convenience for customers ✅ The importance of highlighting the value of technicians ✅ Kate’s journey...
Mar 11, 2025•20 min•Season 5Ep. 27
💡 What does it take to turn parts inventory into a powerhouse of profitability? In this episode, Robin Wilson sits down with Kaylee Felio, Sales & Marketing Director at PartsEdge, to explore the balance between data-driven strategy and creative marketing — and why parts departments are the key to dealership success. 🚀 In this episode: ✅ The often-overlooked role of parts departments in profitability ✅ How data-driven strategies drive efficiency & customer retention ✅ Kaylee’s journey i...
Mar 09, 2025•18 min•Season 5Ep. 26
💡 How can dealerships strengthen their online presence and customer relationships? In this episode, host Shasta Haddock sits down with Courtney Paschal, Client Success Manager and automotive industry powerhouse, to discuss her journey and the pivotal strategies dealers need to thrive in 2025 and beyond. 🚀 In this episode: ✅ Why Courtney transitioned from dealership sales to consulting ✅ Key strategies for enhancing dealership online presence & customer engagement ✅ Where dealerships should...
Mar 08, 2025•16 min•Season 5Ep. 25
🚀 AI is transforming the automotive industry—so what’s next? In this episode, Dave Perry and Ashleigh Norton of Blink AI discuss their journey, the impact of AI in dealerships, and where the industry is headed in 2025. 🔹 Key Topics Discussed: ✅ Dave’s journey from dealership cashier to CEO. ✅ Ashleigh’s transition into her VP of Marketing role. ✅ Key takeaways from NADA and what’s next in AI for dealerships. ✅ How Blink AI simplifies service and enhances the customer experience. ✅ What sets Bl...
Mar 07, 2025•23 min•Season 5Ep. 24
Join host Shasta Haddock as she sits down with Sam D’Arc, COO of Zeigler Auto Group, to dive into the strategies behind one of the top-performing dealer groups in the country. They discuss Zeigler's growth, leadership philosophy, and how launching an internal podcast led to unexpected opportunities—including a connection with Car Dealership Guy. Sam also shares his journey before stepping into the COO role, insights from NADA, and what 2025 holds for auto retail. Plus, they explore how dealershi...
Mar 04, 2025•17 min•Season 5Ep. 23
🚗 From Dealer to Marketing Powerhouse! | Kendra Brown, The Dream Team Media Co. 💡 What does it take to stand out in automotive marketing? In this episode, host Shasta Haddock chats with Kendra Brown, Founder and Strategy Director of The Dream Team Media Company, about her journey from dealer principal to marketing expert — and the big trends coming in 2025. 🚀 In this episode: ✅ Why Kendra shifted from dealership to digital marketing ✅ Key differences between franchise vs. independent marketin...
Mar 03, 2025•19 min•Season 5Ep. 22
🚗 Car Dealers: Meet Your New Best Friend! | Agile Auto w/ JR Toothman & Scott Simons 💡 What if you could revolutionize your used car operations? In this episode, host Shasta Haddock sits down with JR Toothman & Scott Simons to discuss how Agile Auto is changing the game for car dealers. 🚀 In this episode: ✅ How JR Toothman & Scott Simons teamed up to launch Agile Auto ✅ Why dealerships MUST focus on used cars & service for long-term success ✅ The mission behind Agile Auto &...
Feb 28, 2025•32 min•Season 5Ep. 21
🚗 Every Dealership NEEDS This Product! 💡 Why isn’t EVERY dealership using TradePending? Host Shasta Haddock sits down with Matthew Davis, CMO of TradePending, to discuss why this game-changing software is reshaping automotive sales and service. 🚀 In this episode: ✅ What makes TradePending an essential tool for dealerships? ✅ How their latest acquisitions are expanding their portfolio ✅ The #1 issue dealerships face & how TradePending solves it ✅ Why fixed ops is the next big move for Trad...
Feb 25, 2025•22 min•Season 5Ep. 20
