Episode 010 - The Art of Troubleshooting from a Master Troubleshooter

As the CTO and co-founder of an IT firm focused on delivering bleeding edge services to law firms, Jason was one of my first clients when I joined the industry. He quickly became one of my favorite clients when he routinely asked hard questions and held both himself, his team and his providers (me included) accountable. I knew every time we talked that I would walk away learning something important and having gained a more complete and honest picture of how his business, and my own business for that matter, actually worked. After a few acquisitions, Jason stepped away from the industry to travel the world and author a book, "The Art of Troubleshooting". His book is one I have gifted frequently to current clients and partners over the past few years and I was thrilled to talk with him about the lessons he learned as an IT executive, entrepreneur and career problem solver.