Building Relationships Series: How to Build Relationships With Clients

How should you go about building relationships with clients? What are some things you can do to stand out from the competition and wow your customers? Co-hosts Hannah Robinson and Melissa Honan share their thoughts and examples of things business owners can do to build better relationships with their clients.

• This episode, which is part of the Building Relationships series, addresses what’s probably the most important topic: building relationships with clients.
• Hannah asks Melissa whether, when she first started working for the company she now owns, she really prioritized building relationships with clients.
• Melissa shares a story that shows the power of relationship-building.
• For Hannah, focusing on getting to know people and what they’re focusing on, and going the extra mile, was one of the best ways for her to the foundation of a good relationship with a client.
• Melissa admits that going the extra mile to get to know clients better isn’t something that comes naturally to her.
• Melissa asks Hannah where she draws the line when it comes to asking questions about a client’s personal life.
• Melissa believes that building relationships is important but following through and doing what you said you were going to say are key ingredients of successful relationships with clients.
• Having boundaries but communicating with clients and getting feedback from them is something Hannah values.
• Melissa shares a couple of things bookkeepers could do to build better relationships with clients and to stand out from the competition.
• What you do to stand out from the competition and wow your clients doesn’t have to be something big, says Hannah.
• Melissa and Hannah talk about small gestures you can do that will have a big impact on your relationship-building efforts.

Mentioned in this episode:

Help Scout

Zapier

Handwrytten

success@ilovebookkeeping.com