How To Be a World Class Operator - Ole & Steen, Wagamama, SoHo House, Caravan Managing Director

The biggest HURDLE every challenger brand faces? The moment a founder hires a Senior executive.

Founder <> Operator tension is always bull-ragingly bombastic

Operators joining challenger brands is like a well-polished CowBoy mounting a Raged Spanish Bull

Operators must control founders rage, steer vision, channel energy, calm zeal

a Supple Art, Elusive Science so many get wrong

Honour to sit down for an Operator Masterclass with Graham xxx from Ole & Steen

HUGE!!! thanks to legends at UberEats and Sam Nicanui for setting up this conversation.

🙏WIN free tickets to the next supper club, fill out this form (takes 45 seconds) 👉https://docs.google.com/forms/d/e/1FAIpQLSfk9jGlMWX-nZ-WJnIAOHyVzxx0dd_XmeqWH4hrJNIq0yOHJw/viewform 

ON THE MENU:

1. Why Fish & Chip Shops Selling Chicken Nuggets it’s a route to failure. Do. One Thing Well.
2. The Operators Role = “take the sting out of a founder” + share same language as founder
3. Always Under Promise, Over Deliver when managing founders expectations
4. Why Operators “Accept there will be clashes with the founders in first 6 months”
5. Why Operators must always start with an “empty bank account of trust” when joining a challenger brand
6. A problem only exists in the absence of the right conversation
7. 40/70 Decision Making Principle: 40% Information isn’t enough, 70% Information is too much + find your sweet spot
8. Stop. Start. Continue. How To Create Consistently Great 1-2-1’s With Your Team
9. When Effectively Managing People Always Ask: What is the end goal?
10. Always Remember. Responsibility is your ability to respond.