How To Be a World Class Operator - Ole & Steen, Wagamama, SoHo House, Caravan Managing Director

Apr 14, 2025•2 hr 35 min

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Episode description

The biggest HURDLE every challenger brand faces? The moment a founder hires a Senior executive.

Founder <> Operator tension is always bull-ragingly bombastic

Operators joining challenger brands is like a well-polished CowBoy mounting a Raged Spanish Bull

Operators must control founders rage, steer vision, channel energy, calm zeal

a Supple Art, Elusive Science so many get wrong

Honour to sit down for an Operator Masterclass with Graham xxx from Ole & Steen

HUGE!!! thanks to legends at UberEats and Sam Nicanui for setting up this conversation.

🙏WIN free tickets to the next supper club, fill out this form (takes 45 seconds) 👉

ON THE MENU:

Why Fish & Chip Shops Selling Chicken Nuggets it’s a route to failure. Do. One Thing Well.
The Operators Role = “take the sting out of a founder” + share same language as founder
Always Under Promise, Over Deliver when managing founders expectations
Why Operators “Accept there will be clashes with the founders in first 6 months”
Why Operators must always start with an “empty bank account of trust” when joining a challenger brand
A problem only exists in the absence of the right conversation
40/70 Decision Making Principle: 40% Information isn’t enough, 70% Information is too much + find your sweet spot
Stop. Start. Continue. How To Create Consistently Great 1-2-1’s With Your Team
When Effectively Managing People Always Ask: What is the end goal?
Always Remember. Responsibility is your ability to respond.

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