Episode description
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Today’s poddy is sponsored by Square. Square is the all-in-one restaurant tech platform designed to streamline operations and give hospitality business owners the time back to focus on growth. Square is Big In Restaurants - which is the name of its latest UK marketing campaign - offering everything you need for day-to-day service, including Square’s payments, point of sale and reporting capabilities. Whether you’re a single-location FSR, a multilocation QSR, a bar or a multi-concept restaurant, improve the flow of orders and find more ways to keep profit in your pocket. For more information visit 👉 squareup.com
This episode needs no introduction.
Michel Roux Jr. is a LIVING LEGEND.
We dive deep into the business side of running one of World’s most successful restaurants, Le Gavroche.
Enjoy
ON THE MENU:
- Albert Roux’s Brutal Honesty Rule: “people are too scared to be brutally honest with their staff”
- How to become World Class at LITERALLY anything… “what you practice in private, you’re praised for in public”
- How to manage geniuses with egos - Gordon Ramsay, Marco Pierre White, Marcus Wareing
- Workhorses + Egos = Effective Team.. “partner egos with introverts to get the best of your team”
- Le Gavroche’s Symphony of Service Rule… “every employee must work in every job to understand the total knowledge knowledge”
- Head Chefs Must be Pot washers… “every employee must work in different jobs to understand the knowledge of the whole team”
- Polish Your Shoes Rule… “be proud of what you do. how you do one thing is how you do everything”
- Le Gavroche’s famous Champagne Board Meeting Principles: Be all over your numbers + constantly ask how can we make this better?
- Dinner Jacket Rule “Reinvention” Rule: constantly adapt + reinvent as culture changes
- Embrace Hardship. Hardship breeds fulfilment.
- Hug Your Friends + Call Your Parents Rule. Your Work isn’t everything.
- Ernest Sheckleton “By Endurance We Conquer”… Don’t Find Your Career. Find Your Way of Life. Way of Life = Longevity.
- Guest vs. Customer Rule… “there’s a big difference between a guest and a customer”… different framing + words = different behaviours.
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