Unmasking Commerce in The Experience Era
Dec 08, 2020•37 min•Ep. 2
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Episode description
Episode 2: Unmasking Commerce in The Experience Era
On this episode of Human Centered, host Nick Brunker visits with Executive Vice President of VMLY&R Commerce, Jacquelyn Baker about the evolution of retail, how COVID-19 is impacting a busy, but very different holiday shopping season. Plus, she offers tips on how marketers can adapt their approach to winning the digital shelf amidst rapidly changing customer expectations.
- Host: Director, Experience Strategy, VMLY&R - Nick Brunker
- Guests: Executive Vice President of VMLY&R Commerce, Jacquelyn Baker
We'd love to hear your feedback! Email the show: humancentered@vmlyr.com. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx
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