Driving CX through EX - How Company Culture Can Deliver True Business Value

Episode 10: Driving CX through EX - How Company Culture Can Deliver True Business Value

On this episode of Human Centered, host Nick Brunker visits with VMLY&R's own John Mulvihill, Shanice Gipson and Lauren Ziegler about how the focus on employee experience and culture can drive positive customer experience outcomes -- and ultimately drive business value. Plus, they chat about the evolution of the VMLY&R Foundation - and its impact across the globe. And they offer tips for how leaders can build and sustain momentum in their own EX & CX efforts.

• Host: Director, Experience Strategy, VMLY&R - Nick Brunker
• Guests: 
  • VMLY&R Chief of Staff, John Mulvihill
  • VMLY&R Senior Manager VMLY&R Foundation, Lauren Ziegler
  • VMLY&R Technology Associate, Shanice Gipson

To explore more about the VMLY&R Foundation and Foundation Day, click here.

We'd love to hear your feedback! Email the show: humancentered@vmlyr.com. To learn more about the CX practice at VMLY&R, visit vmlyr.com/cx