In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Adam Alfia about the slow death of customer service. Adam Alfia (https://www.linkedin.com/in/adamalfia/) is a serial entrepreneur specializing in the hospitality industry and technology sector. He is the Managing Director of Phoneternet LLC, dba. Maestro Personal Assistants is a pioneer in the emerging industry of personal assistance. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your...
Feb 01, 2023•27 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Aaron Rubens about the importance of appreciation in the workplace. Aaron Rubens (https://www.linkedin.com/in/aaronrubens/) is the co-founder and CEO of Kudoboard, a platform primarily used for workplace appreciation on special occasions, company events, and everything in between. Rubens, a Tulane graduate with an MBA from Harvard Business School, brings a rich background in education and technology. His early career was focused on...
Jan 31, 2023•27 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Steven Rothberg about using programmatic advertising to market job openings. Steven Rothberg (https://www.linkedin.com/in/stevenrothberg) is the Founder and Chief Visionary Officer of College Recruiter and Co-Host of the Job Board Geek Podcast. College Recruiter believes that every student and recent graduate deserves a great career. Its customers are primarily Fortune 1,000 companies, government agencies, and other employers who h...
Jan 30, 2023•28 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Eric Holsapple about mindfulness to help companies navigate work. Eric Holsapple (https://www.linkedin.com/in/dr-eric-holsapple-57590316/) has a PhD in Economics, has been a real estate CEO and developer for nearly 40 years, lectured real estate at Colorado State University for 20 years, and practiced yoga and meditation for 30 years. Holsapple has a unique perspective on how merging business and mindfulness can be a catalyst in ch...
Jan 27, 2023•29 min
In this "Throwback Thursday" HCI Podcast episode, Dr. Jonathan H. Westover talks with Vasili Triant about how ongoing talent shortages are contributing to major customer service problems in organizations. As Chief Operating Officer of UJET, Vasili Triant (https://www.linkedin.com/in/vasilitriant/) oversees all Go-to-Market activities including Sales, Channel, Alliances and Customer Success. He is passionate about empowering customers by providing innovative tools and technology that deliver one-...
Jan 26, 2023•29 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Fred Hencke about best practices and strategies to boost employee morale and productivity. Fred Hencke (https://www.linkedin.com/in/fred-hencke-6973231/) is a Senior Vice President in the New York office. He is a transformational and innovative management, workforce and HR consultant focused on helping organizations improve business results, implement and operationalize business strategies and achieve a high-performing workforce. F...
Jan 25, 2023•25 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Van Carlson about how 831(b) plans can help businesses mitigate risk. As Founder & CEO of SRA 831(b), Van Carlson (https://www.linkedin.com/in/vancarlson/) is an innovator, developing products for a variety of industries that can take advantage of adding additional revenues while also mitigating risk. Van has an extensive background in Risk Management, insurance and finance with more than 24 years in the industry. Prior to foun...
Jan 24, 2023•26 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Bryan Gillette about helping people elevate their potential and push the limits beyond their perceived capabilities. Bryan Gillette (https://www.linkedin.com/in/bryangillette/) is a former Silicon Valley human resource executive, founder of his own leadership consulting business, and amateur ultra-endurance athlete. He has ridden his bike across the United States and run 205 miles around Lake Tahoe. Bryan knows how to connect with ...
Jan 23, 2023•26 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Tara A. Clancy about utilizing sleep performance innovations to solve workplace problems. Tara A. Clancy, M.A. (https://www.linkedin.com/in/taraclancysleepstrategist/) is a High Performance Sleep Strategist and the author of “UP YOURZzz: Level Up Performance and Profits with Cutting-edge Sleep Innovations” to be released this spring. Tara works with organizations who want innovative solutions that supercharge employee engagement to...
Jan 20, 2023•30 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Tania Luna about her book, The Leader Lab: Core Skills to Become a Great Manager Faster. Tania Luna (Brooklyn, New York; https://www.linkedin.com/in/taniadluna/) is the cofounder of LifeLabs Learning, author of The Leader Lab, and cohost of the podcast Talk Psych to Me. Luna is a researcher, educator, advisor to alt-protein startups, and partner at Columbia University’s eLab — an accelerator for entrepreneurs who increase equity an...
Jan 19, 2023•29 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Tania Fiero about addressing workforce gaps using contingent workers. Tania is the Chief Human Resources Officer for Innovative Employee Solutions (IES), a nationwide provider of outsourced payroll and HR administrative services. A seasoned professional in the HR industry, Tania began her career in 1995 as a recruiter with TOPS Staffing, specializing in professional placements. In 1999 she was promoted to Regional Operations Manage...
Jan 18, 2023•28 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Mark Zides about his book, The #PACE Process for Early Career Success. Mark Zides (https://www.linkedin.com/in/mzides/) is your go-to-guy for all your career advice and business needs. Mark is the founder and CEO of CoreAxis Consulting, an award-winning custom learning & development, professional & leadership development, and talent management firm. CoreAxis partners with companies such as Amazon, Thermo-Fisher Scientific, ...
Jan 17, 2023•19 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Tim Schumm about macro economic and labor trends in 2023. Tim Schumm (https://www.linkedin.com/in/timschumm) spent 10 years at Aerotek, largest privately held staffing firm in various roles: recruiter, salesperson, national sales, and regional leadership. He was the top salesperson out of 2000 reps for 3 years 2010-2012. Lucas James provides a service that is 40-60% cost savings compared to traditional fee based recruiting firms an...
Jan 16, 2023•28 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Tommy Yionoulis about why consistency matters to customers and employees. Tommy Yionoulis (https://www.linkedin.com/in/tommyy) has been in the restaurant industry for nearly his entire adult life. He has a BSBA from University of Denver’s Hotel Restaurant school in addition to an MBA. This former stand-up comic turned SaaS founder, has extensive experience helping businesses become more efficient and profitable through process, acc...
Jan 13, 2023•30 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Lori Michele Leavitt about her book, The Pivot: Orchestrating Extraordinary Business Momentum. Lori Michele Leavitt (linkedin.com/in/lorimicheleleavitt) cares about business vibrancy, and great leadership. She is "The Pivot Catalyst." According to Lori, "A leader’s role is to set direction and to orchestrate change - through many shifts by many people. This requires every person to be inspired by vision and purpose, know how their ...
Jan 12, 2023•30 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Errol Pierre about his book, The Way Up: Climbing the Corporate Mountain as a Professional of Color. Errol Pierre (https://www.linkedin.com/in/errollpierre/) is the Senior Vice President of State Programs at Healthfirst Inc., the largest nonprofit health plan in New York. He manages their Medicaid and Long-Term Care business unit representing over $8 billion dollars in annual revenue and close to 500 people and operations at more t...
Jan 11, 2023•25 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Kevin Kepple about impactful executive coaching. Kevin Kepple (https://www.linkedin.com/in/kevinkepple/) is an Executive Coach & Host of the Unlock Your Freedom Podcast. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Shopify at www.shopify.com/hci. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future ...
Jan 10, 2023•26 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Chloe Oestreich about how to make an impact and be heard every time you share a message. Chloe Oestreich (https://www.linkedin.com/in/developmentalexecutivecoach/) is an executive coach, consultant and speaker. She works with leading organisations and coaches CEOs globally from Fortune 500 companies on how to be heard, lead with impact, and communicate effectively. As a consultant, Chloé equips leaders with the tools and techniques...
Jan 09, 2023•27 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Kris Kluver about his book, The Fable: Life on Your Terms. Kris Kluver is a dedicated speaker, facilitator, advisor, seasoned entrepreneur, and bestselling author of The Aspiring Solopreneur: Your Business Start-Up Bible as well as The Fable: Life on Your Terms, part of the Defining What’s Next series. He has helped thousands of individuals, couples, and organizations find balance and achieve more than they ever thought possible us...
Jan 06, 2023•28 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Tami Wolownik and Christine Laster about a shifting approach to employee learning and development. Tami Wolownik (https://www.linkedin.com/in/tami-wolownik-89b52a2/) is Siemens Mobility’s Head of People and Organization. Christine Laster, Siemens Mobility’s HR Director Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Shopify at www.shopify.com/hci. Check out the ...
Jan 05, 2023•25 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Bryan Adams about a strategic approach to employer brand that aligns your business strategy with attracting and keeping the people you need to win. Bryan Adams (https://www.linkedin.com/in/bryanadams1/) is founder and CEO of Happydance. Bryan is a specialist speaker and a 2x best-selling author of ‘Getting Goosebumps’ (2015) and ‘Give & Get Employer Branding’(2020). He is considered a prominent employer brand thought leader and...
Jan 04, 2023•27 min•Season 1Ep. 1
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Alex Vergara about why decentralized decision-making is so important. Alex Vergara (https://www.linkedin.com/in/alexander-vergara-4078a293) is Community Lead and Founding Member at EarthFund, the decentralized platform for a better tomorrow. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Shopify at www.shopify.com/hci. Check out the HCI Academy: Courses, Micro-...
Jan 03, 2023•24 min
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Bill Ringle about 5 Secrets to Effective Delegation for Small Business Leaders Bill Ringle (http://www.linkedin.com/in/billringle) works with senior managers who want to lead high performance teams in high tech companies across North America. He led the Worldwide Training program at Apple, and his mission is to help overwhelmed managers become admired leaders who can grow and scale companies by mastering focus, integrity, delegatio...
Jan 02, 2023•28 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: Leveraging Leadership Assessment to Develop Trusted Leaders, with Dr. Toby Travis. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. ...
Dec 30, 2022•23 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: Utilizing Virtual Corporate Wellness Initiatives to Support Remote Employees, with Tarin Calmeyer. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capi...
Dec 29, 2022•26 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: Common Pitfalls Around Gathering and Change, with Lindsey Caplan. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Wes...
Dec 28, 2022•26 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: The Biggest Issues Facing Social Innovation and Responsible Capitalism Over the Next Decade, with Dr. Neil Malhotra. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alch...
Dec 27, 2022•24 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: Employers Offer More Flexible Benefits But Eye Cost Containment, with Maria M. Trapenasso. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital News...
Dec 26, 2022•24 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: Utilizing Social Learning in Your Enterprise Learning and Development Strategy, with Nellie Wartoft. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Ca...
Dec 23, 2022•26 min
In this "Best of 2022" throwback HCI Podcast episode, check out the popular episode: How Our Mental Wellness Suffers in a Digitally Noisy World and What We Can Do About It, with Andy Mowat. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Ka’Chava at www.Kachava.com/HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Huma...
Dec 22, 2022•24 min
