Hurricanes remain one of the most challenging catastrophes for insurers to prepare for—and predict. In this episode, Jeff O’Shaughnessy is joined by Dr. Phil Klotzbach, senior research scientist at Colorado State University and a leading authority on hurricane forecasting. They unpack the August 2025 hurricane outlook, why this season is expected to be slightly above normal , and how the absence of El Niño, warmer Atlantic waters, and shifting wind shear patterns are shaping storm activity. Phil...
Aug 15, 2025•10 min
In this last episode, Jeff O’Shaughnessy talks with cybersecurity expert Eric O'Neill who shares his insights on the current state of cybersecurity and why passwords are no longer a reliable form of protection. He emphasizes the importance of two-factor authentication and using authenticator apps to add an extra layer of security. Eric also discusses the principle of displacement, where securing one area can displace threats to another, and how this applies to cybersecurity. He shares examples o...
May 01, 2025•6 min
In this episode, Jeff O’Shaughnessy speaks with former FBI operative and cybersecurity expert Eric O'Neill who shares the shocking truth about how AI-powered attacks and deepfakes are being used to manipulate elections and threaten democracy. HE also emphasizes the importance of being proactive in cybersecurity, rather than waiting for an attack to happen. With the rise of deepfakes and AI-generated content, Eric stresses the need for individuals and businesses to be vigilant and to develop a mi...
Apr 15, 2025•10 min
In this episode, Jeff O’Shaughnessy interviews former FBI operative and cybersecurity expert Eric O'Neill who reveals the shocking truth about nation-state affiliated cyber crime and its impact on critical infrastructure. He exposes how foreign threat actors are using probe attacks to infiltrate and map our power grid, preparing for a future war that could bring catastrophic consequences. Eric warns that we're in a "lot of trouble" and that a critical infrastructure attack is not only plausible ...
Mar 28, 2025•8 min
In this episode, Jeff O’Shaughnessy speaks with former FBI operative and cybersecurity expert Eric O'Neill who shares his expertise on the state of cyber crime, revealing a staggering $12 trillion problem that's growing exponentially. With the increasing use of AI, cyber crime is becoming more convincing, more frequent, and more deceptive. Join us for a deep dive into the underworld of cyber crime and what it means for your business and personal security
Mar 07, 2025•7 min
In a continuation of a conversation with Eric O'Neill, former FBI operative and cybersecurity expert, Jeff O’Shaughnessy takes a deeper dive into the story of Robert Hanssen, the first-ever cyber spy. Eric shares how Hanssen's hacking skills and adaptability allowed him to breach FBI systems and networks for decades, and how he revolutionized espionage by using technology to drop data to foreign powers.
Feb 21, 2025•3 min
In a thrilling episode of HSB's New Ways of Thinking Podcast, Jeff O’Shaughnessy talks with Eric O'Neill, a legendary former FBI operative turned cybersecurity expert, shares his hair-raising story of catching notorious spy Robert Hanssen. From his early days as an FBI ghost to his daring undercover mission, Eric recounts the twists and turns that led to Hanssen's capture.
Feb 17, 2025•20 min
In the last episode focused on AI, Jeff O'Shaughnessy and Naveen Agarwal explores the intersection of energy efficiency and AI, highlighting the high energy costs of powering AI systems like GPT. He discusses the development of fusion energy as a potential solution, but notes that this technology is still in its infancy. Agarwal also speaks about the risks that AI poses to the insurance industry, including new exposures and liabilities related to AI decision-making. Ultimately, he emphasizes the...
Dec 30, 2024•7 min
During this episode of New Ways of Thinking, Naveen Agarwal discusses with Jeff O’Shaughnessy the significant challenges and risks associated with Generative AI, particularly in the areas of deep fakes, identity, and privacy. He notes that while responsible players in the industry are working to address these issues, the threat of malicious actors using AI to compromise identities and access sensitive information remains a major concern. Agarwal also highlights the potential benefits of Generati...
Dec 04, 2024•6 min
In the next episode, Jeff O'Shaughnessy and Naveen Agarwal discuss the potential of General Artificial Intelligence (Gen AI) to enable new possibilities and opportunities, rather than simply automating existing tasks. Agarwal believes that Gen AI will create new use cases and empower humans to achieve more, citing examples in healthcare and insurance. However, he also acknowledges the challenges that come with AI, such as bias and hallucination, and emphasizes the need for ongoing monitoring and...
Nov 15, 2024•7 min
In this episode, Jeff O'Shaughnessy and Naveen Agarwal discusses the impact of General Artificial Intelligence (Gen AI) on various business cases, highlighting three key areas where it has made significant inroads: knowledge management, content generation, and call center operations. He provides examples of industries and companies that have successfully implemented Gen AI, such as insurance carriers using it for underwriting and claims processing. Agarwal also addresses concerns about AI replac...
Oct 30, 2024•5 min
In this next episode of New Ways of Thinking, Jeff O'Shaughnessy and Naveen Agarwal continue a deep discussion about AI - specifically getting into additional terms and nuances related to AI. Terms like RAG (Retrieve and Generate), which is a layer on top of LLM (Large Language Model) that allows for more attributable and referenceable answers. Agarwal emphasizes the importance of referenceability and continuous learning in AI models, and notes that companies are starting to embed RAG into their...
Oct 10, 2024•4 min
Naveen Agarwal, a technology expert with a background in AI joins Jeff O'Shaughnessey on this next podcast series to talk about all things AI. In this first episode Naveen discusses the evolution of AI from its early days to the current generative AI models like Chat GPT. He explains the difference between classic AI and generative AI and also breaks down the components of Chat GPT, including GPT (Generative Pre-trained Transformer) and LLM (Large Language Model), which can be trained on specifi...
Sep 20, 2024•9 min
In this next episode, we will continue to focus on cyber risks and how it is impacting the automotive industry. Learn how modern vehicles with advanced connectivity features pose higher risks than older models, and over time, the security mechanisms can degrade, creating need for proactive management. Listen in to hear about the ongoing advancements that are happening within the cyber risk landscape and how the future of connected vehicles will continue to change in the future....
Aug 22, 2024•12 min
On this next episode, Jeff O' continues a converastion with Automotive Cyber Security Expert Giuseppe Serio, from Upstream Security. Giuseppe shares a recenty story about a ride hailing service that was attacked by cyber criminals, sending all the vehicles into one central location. Nobody was harmed. There was no monetary interest. It was just to attack the infrastructure, to inhibit or demonstrate that there's a potential to attack, and by the way, these were all different vehicle models....
Jul 23, 2024•10 min
In this second episode, Giuseppe Serio highlights the complexity of securing modern vehicles, emphasizing that while manufacturers are responsible for the vehicles initial security, third-party applications and APIs can introduce vulnerabilities. He advocates for increased consumer cyber literacy to better understand and mitigate the risks associated with new automotive technologies.
Jun 27, 2024•5 min
Jeff O’ interviews Giuseppe Serio from Upstream Security about the growing cybersecurity challenges in the automotive industry. They discuss the increasing frequency and scale of cyber-attacks on connected vehicles and Upstream innovative, data-driven approach to securing the entire mobility ecosystem.
Jun 26, 2024•13 min
Employment law has evolved over the years and the next generation of workers are demanding one thing – Flexibility. Listen to this quick conversation with Jeff O' and Jack McCalmon who talk about the workplace of today.
Apr 18, 2024•7 min
Learn about a few key components needed for employment management programs in the workplace. These best practices can help employers maintain a well rounded workplace. Also hear how an insurance agent can be a door opener for evolved employment best practices that can help business owners become more aware of potential risks.
Mar 29, 2024•10 min
How can AI impact a business owner from a litigation standpoint? With the rapid interest in AI, there is many different potential risks that could occur from employer AI usage. Unintentional bias, incorrect categorization and more. Listen to this quick episode that talks about the potential risks of AI in the workplace.
Mar 01, 2024•7 min
How do employers keep up with the pace of change? What is the number one risk to employers in todays environment? How can hiring the right (or wrong) person make all the difference in the world? Listen to this next episode of Jeff O’ and Jack McCalmon discuss the impact of employment practices litigation risks.
Feb 22, 2024•10 min
Employment exposures are on the rise. Diversity in the workplace, ADA, Pregnancy Fairness and more.. these are all recent trends that employers are faced and have to find ways to implement inclusion and fairness in the workplace. Listen to this episode of the ongoing EPL trends within the workplace.
Jan 22, 2024•7 min
Employment Practices Liability Insurance has been around for over 30 years and Jack McCalmon is an expert in this field as he’s practiced law for years – focusing on employment practices risks. Jeff O’ spends time exploring many different angles of EPLI and the risks that continue to evolve within the workplace. Listen to this short discussion around the history of EPL and how we continue to see this topic evolve in today’s workplace.
Jan 12, 2024•13 min
In this last episode series, Andy Busch continues to talk with Jeff O' about the rapid evolution of AI and discusses the many “unknowns” with where AI could go. Hear from Andy on where he things AI could go and how complex AI can become within our industry. AI has significant challenges but also significant opportunities and Andy provides his thoughts and insights on where AI could go.
Nov 01, 2023•7 min
The AI environment is changing by the minute, and in this podcast episode Futurist Andy Busch and Jeff O' talk about the various AI influences that could impact our landscape. Andy also shares new ways AI can impact our business and share some of the threats and opportunities that may exist.
Oct 10, 2023•12 min
We’re sensing trouble. A hip, fast growing specialty grocer in South Carolina was meeting heightened demand during a music festival when refrigeration units began to fail. Hear how new technology helped them catch and solve the problem before it caused disaster. This podcast and its contents are intended for illustrative purposes only. HSB does not make or provide any guarantees that the performances of its IoT services will be similar to any future results.
Oct 06, 2023•4 min
In this second podcast episode seires, Jeff and Andy talk about all things weather and Andy shares his insights around the importance of ‘climate adaption’ and how this will continue to impact our world. The weather risks will continue to create challenges for our market and we will need to learn new ways to adapt to these changes. Listen now!
Sep 12, 2023•5 min
Tax season for a small accounting firm became an ongoing nightmare when it was burglarized, and customers’ personal data was stolen. Surprisingly, it was their cyber insurance coverage that helped them resolve what came next.
Sep 01, 2023•5 min
Technology provides a great deal of data and can give insights into new and different solutions within the insurance industry. Hear about some of the new and existing things that HSB is doing to continue to evolve the technology and insurance market.
Aug 23, 2023•11 min
In this podcast series, economic futurist Andy Busch chats with Jeff O'Shaughnesy to discuss insightful perspectives around the economy, market conditions, AI and everything in between. This is part one of a four eposidoes and you might even want to listen twice!
Aug 21, 2023•17 min
