The Best Way to Teach Leaders to Deliver Feedback

Delivering feedback can be a daunting process (on both sides) but coming to it with a commitment to improvement will help you take the best steps forward. 

In this episode of HR Unplugged, Head of HR Anita Grantham sits down with Rebecca Port, the Chief People Officer at 10x Genomics. Together, they swap tips on the best approaches for delivering feedback – both positive and negative. They explore the benefits of continuous feedback, how role-playing can help you tackle difficult discussions, and why all feedback should be delivered with kindness, care, and compassion.  

Rebecca also breaks down the SCARF framework (status, certainty, autonomy, relatedness, fairness) to help you structure feedback sessions effectively and the research-backed benefits of positive feedback and recognition. 

Key moments: 

• How to help managers deliver constructive feedback 
• The benefits of continuous feedback 
• How the SCARF method can help you deliver feedback 
• How to make managers comfortable with giving constructive criticism 
• Why managers need to be committed to an employee’s success 
• Why the intention of the feedback needs to be clear 
• How positive feedback impacts performance  

Key links: 

• Subscribe to HR Unplugged Series: https://www.bamboohr.com/resources/podcasts/hr-unplugged/
• Join HR Heroes Slack Community: https://join.slack.com/t/hrheroesworkspace/shared_invite/zt-21ad3f1r8-dkWC2EdmyhxUAHw9cGLdQw
• Bamboo HR Homepage: https://www.bamboohr.com/
• Connect with Rebecca on LinkedIn: https://www.linkedin.com/in/rebeccaport/