15. Dealing with Difficult Complaints
Episode description
In today’s episode we speak with two experts with over 20 years dealing with difficult and complex workplace complaints. Workplace complaints become complex for several reasons, including the small percentage who behave in ways that are, shall we say, counterproductive to their own interests.
In this episode, our host James Judge is joined by Chris Wheeler and Gabrielle Sullivan. Chris is a former NSW Deputy Ombudsman. Chris has extensive experience in conducting hearings, formal workplace investigations as well as developing guidelines for complaint handling, whistleblowing and ethical conduct.
We are also joined by Gabrielle who is a NSW Accredited Specialist and Director in the Employment Law and Investigations Group at BAL Lawyers.
Our focus across the HR Breakfast Club podcast series is the intersection of the world of work and the law. For more resources, head to our website www.hrbreakfastclub.com.au