How to Survive Customer Service - podcast cover

How to Survive Customer Service

Myles Pang•www.podomatic.com
Business
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Episodes

Handling the Difficult Customer

In this Podcast I discuss the chapter in my book "Customer Service: How to Survive it", entitled "Control, Cause and Effect: Handling the Difficult Customer". Based on survey data, up to 50% of people working in customer service do not comfortably deal with dissatisfied customers or customers that are unpleasant. The result is a resistance to the customer and an effort to fight back or retaliate against the customer to preserve one's self respect. Of course this has the opposite effect. Listen t...

Jan 25, 2013•7 min

Why Poor Customer Service?

In this Podcast I introduce my philosophy on customer service, explain how it differs from other approaches and material on the subject, what gaps it fills in existing material and how other efforts to improve customer service will fail without these principles applied. If you did a survey of people working in the customer service industry asking them if they should always be nice to customers, what do you think the results would be? It is safe to say it would be almost 100%, yes, they should al...

Jan 17, 2013•8 min
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