3 Steps You Can Take to Deal With Negative Reviews

Every now and again I can’t help but humming the “Why You Gotta Be So Mean” song from T Swift…especially when I scroll through the negative reviews I’ve received. 

But negative online reviews are kind of part of the whole ecommerce gig. 

Sometimes the reviews are honestly written and have the best intent behind them. 

Others…?  

Yeah, not so much. 

In today’s Because I Can Life episode, I’m digging into all sorts of things about online reviews, like: 

• 3 steps you can take to deal with negative reviews;
• My desire to normalize negative reviews;
• Why online store owners need to avoid internalizing negative reviews;
• What you should consider when you leave a review…

…and why some people should never be allowed into National Parks. (Surprising tangent, I know.) 

So kick back and give it a listen—and give it a review (hopefully not a negative one!) if you like what you hear. 

Key Takeaways

Intro (00:00)

National parks slander? (01:20)

Negative reviews are normal! (03:04)

Sharing more negative reviews (04:50)

Just delete those comments (07:07)

Address the comments appropriately (07:47)

Take the high road (09:02)

Don't take these reviews personally (09:47)

Put a barrier between you and the comments (11:04)

A few examples (13:01)

More reviews for you (15:10)

Additional Resources 

Connect with Alison:

Facebook: @alisonjprince

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LinkedIn: linkedin.com/in/alisonjprince/

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