The former CEO of Zappos, Tony Hsieh has died. He was 46 years old. We are grateful that Tony shared his story with us in 2017 and we are republishing it as a tribute to his life and career. Tony was a computer scientist whose first company made millions off the dot-com boom. But he didn't make his mark until he built Zappos—a customer service company that "happens to sell shoes." Tony stepped down as CEO of Zappos in August 2020; the company is worth over a billion dollars and is known for its ...
Nov 30, 2020•26 min•Ep. 299
Dr. Iman Abuzeid is the co-founder and CEO of Incredible Health, a digital platform that helps streamline the hiring process for nurses and recruiting hospitals. After seeing an increased demand for nurses in April, and a shift to hiring digitally, the platform has now been able to expedite the hiring process to 15 days or less, compared to an industry standard of 90 days. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entreprene...
Nov 25, 2020•28 min•Ep. 298
While working long hours as a Wall Street analyst, Melissa Butler started making lipstick in her kitchen as a hobby. But it soon turned into an obsession, costing thousands of dollars. She was frustrated by the lack of diversity in the cosmetics industry, and as a Black woman, wanted to create lipstick colors that complimented her complexion and style. So in 2010, she launched The Lip Bar, with bold colors like green and purple, and boozy names like "Cosmo" and "Sour Apple Martini." Undeterred b...
Nov 23, 2020•1 hr 21 min•Ep. 297
Father Gregory Boyle is the founder of Homeboy Industries, one of the largest gang-intervention, rehabilitation and re-entry programs in the world. He speaks with Guy about how the Los Angeles based organization has adapted to continue training and employing people during the pandemic. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the How I Built This book at: htt...
Nov 19, 2020•25 min•Ep. 296
Kenneth Cole launched his shoe business out of a forty-foot truck in midtown Manhattan and quickly became known as an up-and-coming designer with an eye for street fashion. In 1986, he made a bold move by associating his nascent brand with a controversial issue at the time: the AIDS crisis, and the vital need for research. Through the 1990s and 2000s, Kenneth grew the company into a $500M brand, leading it through downturns, department store consolidation, an IPO and a return to private ownershi...
Nov 16, 2020•1 hr 16 min•Ep. 295
In 2006, Drew Houston got on a bus from Boston heading to New York. He planned to use the three-hour ride to get some work done, so he opened his laptop, and realized he had left his thumb drive with all of his work files at home. Drew decided he never wanted to have that problem again. On that bus ride, he started writing the code to build a cloud-based file storage and sharing service he called Dropbox. Fourteen years later, Drew and his co-founder, Arash Ferdowsi, have built Dropbox into a pu...
Nov 09, 2020•48 min•Ep. 294
Guy talks with Varshini Prakash, co-founder of Sunrise Movement, a grassroots organization that's fighting to make climate change a top priority in the US. The group launched in 2017 and has since grown into one of the largest youth movements in the country. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders about how they're navigating these turbulent times. Order the How I Built This book at: https://smarturl.it/HowIBuiltThis See Priva...
Nov 05, 2020•24 min•Ep. 293
Growing up in 1960's Chicago, Dave Anderson didn't eat much deep dish. Instead, his dad took the family to the South Side for barbecue, and those memories—and aromas—stayed with him. For years, Dave tinkered with his own recipes for sauces and sides while working as a salesman and business advisor to Native American tribes. Finally in 1994, he opened his first barbecue shack in the last place you might expect to find one: the little town of Hayward, Wisconsin. The chain grew quickly—too quickly—...
Nov 02, 2020•1 hr 16 min•Ep. 292
Justin Gold is the founder of Justin's, known for its nut butters and chocolate peanut butter cups. He talks about how he started by pulverizing peanuts in his home blender, and describes how his customers are shopping differently during the pandemic. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating these turbulent times. Order the How I Built This book at: https://smarturl.it/HowIBuiltThi...
Oct 31, 2020•22 min•Ep. 291
Do Big Things is a Black woman-led, mission-driven digital agency that works with companies like Google, Etsy, and the NAACP, and has a staff that's 50% people of color. The agency's CEO and founder Cheryl Contee says having a diverse team is a strategy for authentic engagement. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the How I Built This book at: https://sm...
Oct 29, 2020•20 min•Ep. 290
After Robin McBride and Andréa McBride John made the extraordinary discovery that they were half-sisters, they formed a deep bond and discovered a mutual dream: to create a wine company that would demystify wine culture and attract a wider audience. In the mid-2000s, they staked their life savings on an importer's license and began selling New Zealand Sauvignon Blanc to high-end restaurants, eventually partnering with larger companies to test out their blends and learn more about the business. I...
Oct 26, 2020•1 hr 11 min•Ep. 289
Fluenz helps English speakers learn new languages, both online and with in-person immersion programs. With travel restrictions and a global pandemic, CEO and founder Sonia Gil had to scrap her in-person immersion programs, and create a new system for teaching students remotely. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the How I Built This book at: https://sma...
Oct 22, 2020•19 min•Ep. 288
When we first spoke with Robin McBride and Andréa McBride John, we were so blown away by their story that we decided to turn it into two episodes. With hardly any money or connections, they built one of the biggest Black-owned wine companies in the world — a journey that began with an extraordinary family discovery: Robin and Andréa are half-sisters who didn't know of each other's existence until they were both young women. Robin grew up in California, and at the age of 25, she received a letter...
Oct 19, 2020•51 min•Ep. 287
In the late 1990s, Adam Lowry and Eric Ryan took on the notion that "green doesn't clean" by setting out to make soap that could clean a bathtub without harming the environment. Adam started experimenting with baking soda, vinegar, and scented oils, while Eric worked on making sleek bottles that looked good on a kitchen counter. Just a few years later, Adam and Eric were selling Method cleaning products in stores throughout the country, after a bold gamble got them on the shelves of Target. Orde...
Oct 12, 2020•53 min•Ep. 286
When a Sports Illustrated article exposed internal abuse and harassment in the Dallas Mavericks organization, owner Mark Cuban knew he had a culture problem. So he hired Cynt Marshall as CEO, and she tells Guy how she started to turn things around, and how she's leading the organization through this unprecedented moment. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Ord...
Oct 10, 2020•23 min•Ep. 285
Aishetu Dozie had a successful career in finance before she took a leap and launched Bossy, a makeup brand that has exploded in popularity over the past six months, despite the challenges of the pandemic. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the How I Built This book at: https://smarturl.it/HowIBuiltThis See Privacy Policy at https://art19.com/privacy and...
Oct 08, 2020•22 min•Ep. 284
Working at a high-end beauty salon in the south of England in the early 1970's, Mark Constantine concocted natural shampoos and conditioners in a tiny room above his kitchen, and soon met another young entrepreneur who was eager to buy his products: Anita Roddick of The Body Shop. Their partnership flourished for a while, then soured; so Mark went on to start a mail-order cosmetics business with his wife and several others. After that business went bust and Mark was nearly broke, he decided to t...
Oct 05, 2020•1 hr 26 min•Ep. 283
January Ventures is an investment firm that is trying to address the unique challenges and biases faced by entrepreneurs often under-represented in business, including women and people of color. The firm's co-founder and managing partner Jennifer Neundorfer says that despite more attention in the recent months, great ideas from these diverse groups have always been there. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneu...
Oct 03, 2020•23 min•Ep. 282
Yelp founder Jeremy Stoppelman says his leadership team anticipated a "nuclear winter" after the pandemic hit. But as businesses start to re-open, and ad revenues on the site creep back up, Yelp is bringing back furloughed employees and adding Covid-conscious features to its listings. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the How I Built This book at: http...
Oct 01, 2020•26 min•Ep. 281
In 2012, Daina Trout, her husband Justin, and her best friend Vanessa Dew were sitting around a kitchen table spit-balling possible business ideas. Their biggest contender seemed to be a natural product to treat hair loss. Turns out, it's harder than they thought to make one, so they landed on something completely different: a brand of homemade kombucha they called Health-Ade. After nine months of brewing kombucha in their kitchen and selling it at local farmer's markets, the three co-founders q...
Sep 28, 2020•58 min•Ep. 280
This year has brought unexpected challenges to Lyft, starting with a 75 percent drop in rideshares at the beginning of the pandemic. But co-founder John Zimmer says ride-hailing is returning, and the company is continuing to diversify with car, scooter, and bike rentals. John also answers questions about whether app-based drivers should be thought of as part-time employees or independent contractors. These conversations are excerpts from our How I Built Resilience series, where Guy talks online ...
Sep 26, 2020•25 min•Ep. 279
In 2009, Sal Khan walked away from a high-paying job to start a business that had no way of making money. His idea to launch a non-profit teaching platform was ignited five years earlier, when he was helping his young cousins do math homework over the computer. They loved his clear explanations and soon he was posting free tutorials on Youtube, where they started to attract the attention of thousands of users around the world. Sal realized he could help democratize learning by building a free pl...
Sep 21, 2020•1 hr 22 min•Ep. 278
Last year, the dating app Bumble launched a video chat feature that was initially slow to take off. But that changed after the pandemic hit. Founder Whitney Wolfe Herd tells Guy that many Bumble users are getting to know each other on video before meeting in person—a trend that could change dating for the better. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the H...
Sep 19, 2020•20 min•Ep. 277
Bert and John Jacobs had just come off a $100 million year for their Boston-based apparel company, Life is Good. However, the COVID-19 pandemic has upended business as usual, forcing the brothers to invest in a new printing model while trying to encourage optimism during this time of economic and social distress. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Order the H...
Sep 17, 2020•29 min•Ep. 276
After emigrating from Nigeria to the US to attend college, Tope Awotona worked as a door-to-door salesman and eventually set out to become a tech entrepreneur. He launched a series of e-commerce businesses that quickly fizzled when he realized he had no passion for them. But then he landed on an idea he was truly excited about: designing software that would minimize the hassle and headache of scheduling meetings. In 2013, he cashed in his 401k and went into debt to build Calendly, a scheduling s...
Sep 14, 2020•1 hr 12 min•Ep. 275
On this special episode, Stacey Vanek Smith interviews Guy about his brand new book, How I Built This: The Unexpected Paths to Success from the World's Most Inspiring Entrepreneurs. Stacey asks Guy about growing up with entrepreneurial parents, working overseas as a war reporter, and how elements of entrepreneurship have mirrored the trajectory of his own career. These conversations are excerpts from our How I Built Resilience series. Pre-order the How I Built This book at: https://smarturl.it/H...
Sep 12, 2020•30 min•Ep. 274
Imane Anys—who goes by the online moniker Pokimane—is the leading female streamer on Twitch, a popular streaming platform for gamers. Pokimane spoke with Guy about garnering more than 20 million followers across several platforms, and how internet personalities can operate their brands like traditional businesses. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. Pre-order ...
Sep 10, 2020•26 min•Ep. 273
Growing up in rural Northern California, Mike Radenbaugh hated biking to high school—it was a 16 mile slog; hilly and tiring. So he scrounged up a battery and a motor, rigged them to an old mountain bike and began cycling to school without breaking a sweat. When Mike's neighbors starting asking him to motorize their bikes, Rad Power Bikes was born. He eventually designed an eye-catching e-bike with fat tires and a throttle that could push any pedaler to 20mph. Today, Rad Power Bikes is the large...
Sep 07, 2020•1 hr 11 min•Ep. 272
KiwiCo delivers science and arts projects to kids on a monthly basis. Sandra Oh Lin founded the company nine years ago, and her team has scrambled to meet demand during the pandemic. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Sep 05, 2020•19 min•Ep. 271
COVID-19's impact on the seafood industry hit Luke Holden and Ben Conniff hard; in March they closed their restaurants and laid off 300 employees. Since then, Luke's Lobster has been able to stay afloat by upstarting an e-commerce website, but their focus remains on sustaining the local seafood economy of Maine. These conversations are excerpts from our How I Built Resilience series, where Guy talks online with founders and entrepreneurs about how they're navigating turbulent times. See Privacy ...
Sep 03, 2020•23 min•Ep. 270
