Is your property management system really the heart of your hotel’s technology ecosystem? In this episode, Patrick Norton, Vice President of Sales and Marketing at Britain Hotels and Resorts, challenges conventional wisdom and reveals how a customer data platform (CDP) can transform your marketing strategy. Key Takeaways: Discover why Patrick believes the PMS should not be the center of your technology stack and how a CDP can enhance your marketing efforts. Learn actionable strategies for levera...
May 21, 2024•26 min•Ep. 20
Is your hotel technology keeping pace with the evolving needs of your guests? In this episode, Liutauras Vaitkevicius, Managing Director of The Zetter Group, reveals how innovative tech solutions can redefine the guest experience and streamline operations. Key Takeaways: Discover how Liutaurus has successfully executed over 30 system migrations, emphasizing the importance of open API connections in modern Property Management Systems (PMS). Learn how integrating a sophisticated Customer Relations...
May 13, 2024•40 min•Ep. 19
What does it take to successfully implement a cloud-based property management system across 270 hotels? In this episode, Tess Therese Cedercreutz, Chief Commercial Officer at Scandic Hotels, reveals the secrets behind their ambitious technology transformation and how it enhances guest experience. Key Takeaways: Discover how Scandic Hotels is leveraging Oracle's cloud-based platform to streamline operations and improve guest interactions, setting a new standard in the hospitality industry. Learn ...
May 07, 2024•28 min•Ep. 18
How can data-driven decision-making revolutionize your hotel operations? In this episode, Victoria Fisher, Chief of Intelligence at Penta Hotels, reveals how leveraging business intelligence can transform the way hotels manage revenue and enhance guest experiences. Key Takeaways: Discover how Penta Hotels is implementing a comprehensive business intelligence strategy to streamline operations and improve profitability across all departments. Learn about the critical role of technology partners li...
Apr 30, 2024•29 min•Ep. 17
How can automation and data orchestration revolutionize the hospitality industry? In this episode, Adrian Schmidt, VP of Digital Development and Strategy at HR Group, reveals the transformative power of technology in enhancing guest experiences and operational efficiency. Key Takeaways: Discover how HR Group leverages open APIs and data orchestration to streamline operations and improve the guest journey across its 150 branded and independent hotels. Learn about the innovative breakfast script a...
Apr 22, 2024•33 min•Ep. 16
How can embracing technology not only streamline operations but also enhance guest experiences in the hospitality industry? In this episode, Arno Sonderfeld, Managing Director of MK Hotels, reveals the transformative power of tech in modern hotel management. Key Takeaways: Discover how MK Hotels leverages the open API of their Property Management System (PMS), Apaleo, to create seamless integrations that enhance operational efficiency and guest satisfaction. Learn about the innovative developmen...
Apr 16, 2024•30 min•Ep. 15
What if the future of hospitality lies not just in exceptional service, but in the seamless integration of technology? In this episode, Gorjan Lazarev, CEO of Orea Hotels and Resorts, reveals how his innovative approach to digital transformation is reshaping the guest experience across 20 properties in the Czech Republic. Key Takeaways: Discover how Orea Hotels successfully implemented online check-in and checkout systems, increasing guest satisfaction and operational efficiency. Learn about the...
Apr 08, 2024•30 min•Ep. 14
How can technology transform a traditional cost center into a profit powerhouse in the hospitality industry? In this episode, Matt Schwartz, the first Chief Technology Officer at Sage Hospitality, reveals the innovative strategies that are reshaping hotel operations. Key Takeaways: Discover how Sage Hospitality is leveraging Microsoft Power BI and AI tools like ChatGPT to democratize data access for hotel and restaurant managers, enabling them to make informed decisions on the go. Learn about th...
Apr 01, 2024•34 min•Ep. 12
How can embracing technology transform your hotel’s profitability and guest experience? In this episode, Antonio Ducceschi, CCO of Starhotels, reveals the strategic shift from reactive to proactive technology adoption that is reshaping the hospitality landscape. Key Takeaways: Discover how Starhotels is leveraging a new revenue management system to optimize profitability and enhance decision-making in a competitive market. Learn about the importance of a robust CRM system in improving guest loya...
Mar 25, 2024•50 min•Ep. 11
How can hoteliers leverage technology to not only survive but thrive in a competitive landscape? In this episode, Lior Sekler, Senior Vice President of Revenue Management at HRI, reveals the innovative strategies that are reshaping the hotel industry. Key Takeaways: Discover how HRI has transformed its revenue management approach, growing from five properties to 28 by harnessing data-driven insights and innovative technology. Learn about the critical role of partnerships with tech vendors like L...
Mar 18, 2024•38 min•Ep. 10
How can boutique hotels leverage cutting-edge technology to enhance guest experiences while maintaining a personal touch? In this episode, Konstantin Ernstberger, co-founder of The New Group, reveals the innovative strategies that are reshaping the hospitality landscape. Key Takeaways: Discover why an open API is crucial for modern Property Management Systems (PMS) and how it can streamline operations and enhance guest interactions. Learn how The New Group utilizes AI-driven revenue management t...
Mar 09, 2024•35 min•Ep. 9
How can hotels leverage cutting-edge technology to create personalized guest experiences that feel like home? In this episode, Paolo Gagliardi, Director of Technology at Falkensteiner Hotel Group, reveals the transformative power of data integration and AI in hospitality. Key Takeaways: Discover how Falkensteiner is revolutionizing guest personalization through a sophisticated data layer that captures and utilizes guest preferences to enhance their stay. Learn about the innovative orchestration ...
Mar 03, 2024•47 min•Ep. 8
Balaji Krishnamurthy was previously Chief Strategy Officer at Sabre Hospitality Solutions. Prior to this role, he was responsible for new market development efforts in Africa and China across Sabre’s three business units. Prior to Sabre ( GDS & Hotel Software , Krishnamurthy was at Orbitz Worldwide, a global online travel leader, where he led the global corporate strategy function for the diverse travel portfolio of B2C brands and B2B businesses. Before Orbitz, he was at LinkedIn in Silicon ...
Jun 21, 2019•41 min•Ep. 7
In this episode we chat with Dave Berkus, a true one of the most prolific angel investors of all time. Dave is the creator of FOSSE - the property management system that Marriott used for nearly 4 decades. He is one of the most storied entrepreneurs in hotel technology and has invested in countless travel technology startups. In the interview we cover topics such as: - How Dave landed the deal with Marriott to license his software - Why Marriott used FOSSE PMS for almost 4 decades - Why hotels i...
Feb 07, 2019•23 min•Ep. 6
Ted Watson is VP of Hospitality for Aerohive Wireless and was formerly Global Director, Hospitality & Gaming Solutions at Ruckus Wireless where he led the success of Ruckus in Hospitality through his ability to build strong teams, relationships and provide solutions for and with customers and partners. He brings over 17 years of business and technical experience dedicated to the hospitality industry. Prior to joining Ruckus, Ted was the Director, Hospitality Solutions at Hewlett-Packard's Ne...
Aug 14, 2018•45 min•Ep. 5
As the CEO of Cendyn, Tim Sullivan oversees global sales, business development, marketing, and client success. Previously President of Cendyn/ONE, where he brought an integrated hotel CRM and digital marketing platform to market, he is now responsible for Cendyn’s global expansion and strategy for the Cendyn Hospitality Cloud. During his eight years with the company, Tim played a key role in helping transform Cendyn into a cloud-based software and services company that is revolutionizing the hos...
Jul 13, 2017•16 min•Ep. 4
Prior to joining The Sydell Group, Roy worked as a consultant for Edition Hotels/Ian Schrager, Thompson Hotels, and the One Group where his focus was on developing nightlife and entertainment concepts and initiatives. Roy’s work focused on the development of hotel positioning strategies to enhance brand equity objectives. Previously, Roy worked for Morgans Hotel Group as the Marketing Manager at the Shore Club Hotel’s SkyBar. At Sydell, Roy’s work is focused on the development of food and bevera...
Jul 13, 2017•16 min•Ep. 3
In this engaging podcast episode, we dive into the heart of hotel technology with Charlie, the dynamic founder of Triptease, a company that revolutionizes how hotels drive direct bookings and enhance guest experiences. Charlie shares his entrepreneurial journey, starting from his frustration with booking family holidays to identifying a massive opportunity within the online travel market. He underscores the importance of targeting big markets and the decade-long vision required for startup succe...
Jul 13, 2017•22 min•Ep. 2
