Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020. What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap. Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel...
Apr 29, 2021•31 min0
Returning guest Calvin Tilokee updates us on his new and revamped social media endeavors, including Revparblems, Scotch & a Suitcase, Midlife Crisis Podcast, and several other social pages focused on career growth in the hospitality industry. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knap...
Apr 08, 2021•28 min0
Listen to Ken Patel talk about why using data to increase guest satisfaction and create fantastic guest experiences is better. Ken Patel, CEO at EV Hotel Group has over 20 years of experience in the hospitality industry. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels o...
Apr 01, 2021•33 min0
Lydia Essex-White, Regional Sales Manager for Caesars Entertainment chats with us about the transferrable skills she's learned in the journey in and out of the hotel space. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Re...
Mar 25, 2021•23 min0
Featuring Rob Smith, EVP at Aimbridge Hospitality If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Piroc...
Mar 11, 2021•23 min0
Brian Cooke gives us an inside look at Freehand Hotels and how they've reimagined what accommodations look like for an everyday traveler in 2021. Check out Freehand Hotels at https://freehandhotels.com/ If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW),...
Feb 25, 2021•29 min0
Listen to Caesars Entertainment's Alix Mendonca on how he has helped hoteliers navigate through 2020 and his plans for our industry in 2021. Check out JBHH - Just Because Happy Hour on Linkedin & Facebook! https://www.linkedin.com/groups/13621401/ https://www.facebook.com/groups/150899839181392 If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends o...
Feb 17, 2021•21 min0
As Angela is reading the 2021 forecasts, she is making plans to open a third property. Angela Harrington is the owner of The Highlander and Hotel Grinnell, two boutique hotels in Iowa. She has a proven track record of surviving and thriving in crises. In July 2020, Angela opened The Highlander in Iowa City after a $5 million renovation and took the property up to No.3 position on TripAdvisor for the city. It wasn’t the only time she bucked the trend. She’s survived the 2008 crash too. Join us th...
Jan 21, 2021•29 min0
In Season 3 of our Hotel Moment podcast, we’re here to listen to stories of creativity and positivity as we prepare for the upswing. On January 7, our first guest is Kingsley Egbuchunam from Project Save Hospitality . A hospitality industry professional who lost his job in the pandemic, Kingsley will be live with me to talk about the job fair that his organization will be hosting at the end of January. Want to know who will be there? Who is recruiting? What kind of jobs are available? If you enj...
Jan 07, 2021•30 min0
Two weeks to go before we say goodbye to 2020 and at Hotel Moment, we’re still at it. This week, I’m talking with Andrea Chang , VP of Finance and board member at Meeting Professionals International (MPI). If you aren’t familiar with MPI, they are the largest meeting and event industry association today with 60000 members in over 70 countries worldwide. I’m going to ask Andrea about MPI’s special events, education programs and talk about a plan to get us through the next 18 months. With news of ...
Dec 17, 2020•35 min0
Looking for inspiration as we race towards 2021? You will want to hear Jonathan’s story. This week on my podcast, I talk with Jonathan Holcomb, Corporate Director of Finance and Revenue Strategy at Storey Hotel Management Group, about how they’re planning a hotel opening this year. Right in the middle of a pandemic that has impacted our hospitality industry. Calling Jonathan Holcomb and his team at Storey Hotel Management. Group courageous doesn’t even cover it. How did they do it? What does it ...
Dec 03, 2020•28 min0
45 days to 2021. Whatever the new year will bring us, one thing is for sure. We need to get operations planning for 2021 done. And we need to get it done now. My guest this week, Britney Zanders is the General Manager at Candlewood Suites Atlanta. And Britney will be chatting with me about operations planning for 2021. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcra...
Nov 19, 2020•30 min0
This Week's Guest: Karen Tang , Director of Sales & Marketing for Accor Hotels. How are other hotels surviving the pandemic? The new season of Hotel Moment is focused on hoteliers on the front lines. Every other week we will highlight a new hotel in a new market. These events will be live-streamed on Facebook. You can review old episodes on the website below or on the Go Moment Facebook page. This week, Karen Tang is going to talk us through being a DOS at Pullman San Francisco Bay this past...
Nov 05, 2020•33 min0
Join Jennifer Suski as she chats with Kristina Arntz, the Director of Sales and Marketing at Aikens Group. Kristina oversees 7 limited-service properties on the East Coast in the leisure and corporate travel markets. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of th...
Oct 16, 2020•28 min0
This Week's Guest: Hannah with Duetto! Guys, we are reviewing the newest Pulse Report that's being released Thursday morning! If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage Inte...
Sep 17, 2020•31 min0
This Week's Guest: Joel Contor, Director of Sales & Marketing for The Kimpton Gray Hotel in Chicago Over the past couple of months, many of you have been talking about new and creative ways to sell meeting space. Joel was featured in Hotel News Now on his use of Hybrid Meetings. He's agreed to join us to discuss what hybrid meetings are and how best to execute them. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how t...
Sep 10, 2020•27 min0
This Weeks Guest: Tammie Carlisle, Head of Hospitality for Milestone Inc. Tammie is the budget lady! As many of us are wondering how we even begin to tackle budgets this year, she's been thinking about it for months. How do you plan with still so many unknowns? Join us tomorrow and find out! Tammie will have a nice takeaway at the end of the call as well! If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are h...
Sep 03, 2020•31 min0
Kelly is the General Manager for Vintage Hotel's flagship property Prince of Wales Hotel & Spa. She is overseeing our Rooms Division Re-opening Task Force and has graciously agreed to come on and talk about what she's learned from this pandemic. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon K...
Aug 27, 2020•29 min0
Today's guest is Kristi White with Knowland. She is going to be discussing her article on the 5 Things Meeting Planners Want From Hotels That Are Reopening. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hote...
Aug 13, 2020•31 min0
Jan is SVP for STR and has been with the company for 18 years. He's an expert in all things forecasting. Jan is going to give us a sneak peak into his next HotelDataConference. Join us to learn more about the current state of the industry and our new 2021 forecast. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests in...
Aug 06, 2020•31 min0
Join our guest moderator Rey Rodriguez as we discuss fellow hotelier Christine Trippi's new book, Yes Is the Answer, and how positivity can be transformative. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Ho...
Jul 30, 2020•31 min0
Bill has spent over 10 years in Hotel Revenue Management. He Co-founded Kriya RevGEN with Dallas-based hoteliers in 2013 where they service over 400 properties. Bill and I are going to give our predictions on what's to come in the remainder of 2020 and 2021. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: ...
Jul 28, 2020•38 min0
Jennifer Suski chats with Robert Rauch about the changes that are occurring in the meeting and events business. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Car...
Jul 16, 2020•52 min0
The good, the bad, the ugly. What are some of your most memorable guest interactions? Real stories from hotel staff. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International...
Jun 25, 2020•1 hr0
The hospitality industry and its people are in a state of transformation. Hear the call for hopeful leadership and the opportunities for positive change. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here . Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels,...
Jun 18, 2020•42 min0
