Exceeding guests’ expectations in the contactless world
Jul 30, 2021•18 min•Season 1Ep. 31
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Episode description
Guest expectations in a contactless experience have accelerated technology developments and how you can ensure you can continue to exceed guests’ expectations in the contactless world.
We discuss:
- Now the “big players” such as Apple are moving in, with the announcement of the room key for the wallet, what these advancements mean for the industry.
- How hotels can ensure they maintain ownership of the guest relationship throughout the customer journey.
- Will there still be individual solutions for the room key?
- What we can we expect in the future.
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