In this HNtv INSIDERS conversation, Simone Puorto and Adam Mogelonsky explore how artificial—or “alien”—intelligence is reshaping hospitality, showing that AI goes far beyond an everyday “tool.” From conversational reporting and data integration to new guest-segmentation strategies (such as catering to wellness-focused “gray nomads” and intermittent fasters), the two experts explain why it’s crucial for hoteliers to adapt their tech stack, rethink F&B offerings, and adopt hyper-personalized ...
Jan 09, 2025•2 hr 1 min
In this [AI augmented] discussion, Ian Millar of EHL and Terence Ronson of Pertlink examine the integration of advanced technologies like spatial computing and AI in hospitality, noting a gap between tech potential and current industry practices. Millar stresses that many leaders must be more tech-savvy to implement these innovations effectively. The conversation highlights the need for updated hospitality curricula emphasizing tech skills and hands-on learning to prepare students for a tech-dri...
Nov 14, 2024•16 min
This discussion is a collaborative effort between Pertlink and the Bookallil Advisory and provides practical advice for technology vendors on effectively selling their products to the hotel industry. The episode, part of a more extensive series focusing on different tech topics, outlines a list of "do's" and "don'ts" for tech salespeople to consider. These guidelines are based on Martin and ’Terence’s decades of experience managing technology deployment across hotels in the Asia-Pacific region a...
Nov 08, 2024•23 min
This conversation explores Accor's new purpose statement, "Pioneering the art of responsible hospitality, connecting cultures with heartfelt care". The speakers examine the statement's four pillars - the art of hospitality, responsible hospitality, connecting cultures, and heartfelt care - and discuss how Accor plans to achieve them. They analyse Accor's initiatives to promote sustainability, connect guests with local communities, empower employees, and create a more equitable work environment. ...
Oct 29, 2024•19 min
The sources discuss the potential impact of generative AI on the search advertising landscape. While traditional cost-per-click (CPC) models have long been dominant, the emergence of AI-powered search engines, such as Perplexity, raises questions about the future of click-based advertising. The shift towards generative AI may lead to a decrease in clicks as users find answers directly within search results, leading to a potential move towards cost-per-mille (CPM) models. Experts offer diverse op...
Oct 29, 2024•11 min•Season 2024Ep. 2
The HOTEL Yearbook Technology 2024 delves into the transformative power of data in the hospitality industry, exploring how the "everything-data decade" is reshaping the landscape. This year's edition emphasizes the surge of data-focused innovations and products with open architectures for seamless data exchange and micro-applications embedded in diverse tech stacks. As data, often dubbed "the new oil", becomes pivotal for hotels to refine brand identities and the struggle to offer hyper-personal...
Oct 29, 2024•51 min
In this episode, host Simone Puorto sits down with Michael Ros, the visionary CEO and Co-founder of Sleap.io. Sleap.io stands out in the hospitality industry as a cutting-edge blockchain-based hotel booking platform that offers superior rates, incorporates advanced AI search tools, and supports cryptocurrency payments. Utilizing blockchain technology, Sleap.io crafts and delivers unique, personalized offers to users' digital wallets. Michael Ros embarked on his entrepreneurial journey at 18 and ...
Dec 19, 2023•50 min•Season 1Ep. 7
In this episode, host Simone Puorto sits down with Michele (Mik) Ruberl, a seasoned technologist with over 20 years of experience developing software solutions across four continents. His career spans the corporate sector and entrepreneurial ventures, including founding two startups. Since 2017, Mik has been an active figure in blockchain technology within the travel tech industry. He's held significant roles, such as CTO of Sandos Hotels & Resorts and Head of Architecture & Integration ...
Dec 11, 2023•53 min•Season 1Ep. 6
In this episode, host Simone Puorto sits down with Vincent Somsen, a seasoned Hospitality and Travel Tech Advisor at GAIN, with a particular focus on Web3 technologies. Born into a family of hoteliers, Vincent brings a wealth of personal experience and insight into the everyday challenges faced by owners and managers in the hospitality sector. His extensive career has seen him work with numerous esteemed hospitality organizations both in the Netherlands and the United States, including prestigio...
Dec 04, 2023•49 min•Season 1Ep. 5
In this episode, host Simone Puorto sits down with Luca De Giglio, the visionary Founder of Trips Community and an expert Web3 Consultant. Luca, a pioneer in the travel and hospitality industry, established a groundbreaking lifestyle business akin to Airbnb in 2001, a full seven years before the actual Airbnb came into existence. This innovative venture not only financed his global travels for a decade but also positioned him as an early digital nomad and travel blogger, long before these terms ...
Nov 27, 2023•52 min•Season 1Ep. 4
In this episode, host Simone Puorto sits down with Pablo Castillo, Chief Technology Officer at Chain4Travel since May 2022. Before this role, Pablo dedicated a decade to Hotelplan Group, transitioning from Chief Information Officer to Director of Projects and Business Consulting from November 2011 to October 2021. Before his tenure at Hotelplan Group, Pablo was a pivotal part of the Kuoni Travel Group, where he led as the Head of Data Setup at the Production Hub in Zurich from January 2010 to Oc...
Nov 20, 2023•57 min•Season 1Ep. 3
In this episode, host Simone Puorto sits down with Aljoša Ota, the Director for the Italian market at the Slovenian Tourist Board. Together, they delve into the topic of hidden travel gems and discuss Non-Fungible Tokens (NFTs) and blockchain technology, explaining what they are and how they can be employed to promote tourism in a region. This captivating conversation provides a deep dive into the innovative convergence of NFTs and destination marketing, so be sure not to miss it! Aljoša Ota on ...
Nov 13, 2023•47 min•Season 1Ep. 2
In this episode, host Simone Puorto sits down with Arul Prakash, the Founder and CEO of Buk Technology. They delve deep into the workings of BUK protocol, a groundbreaking tokenization platform designed to revolutionize the hotel inventory management system. Arul explains how converting hotel room bookings into NFTs (Non-Fungible Tokens) and tokenizing them can not only create a liquid market but also facilitate easier access to inventory, enhance the transparency of the distribution chain, and ...
Aug 30, 2023•45 min•Season 1Ep. 1
