In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences. He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees. Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connectio...
Sep 13, 2024•10 min
In this episode, I sit down with Adam Lamb to delve into the evolution of leadership within the hospitality industry. With Adam's extensive experience and unique insights, we explore the pressing need for a transformed leadership landscape. From touching on personal growth journeys to weaving in the importance of nurturing the next generation of leaders, our conversation takes a deep dive into envisioning a future where leadership doesn't just dictate but empowers and inspires at every level. Pr...
Apr 04, 2024•58 min
Today, I take a look back at my episode with Lisa Robyn Wood who joined me on the podcast a few weeks ago. In this Manifest episode, we take a look at part of our conversation that deals with helping people lead better in squeezed middle management positions. What challenges are you facing in middle management? If you need some advice, don't hesitate to contact me at andy@thecafehustle.com . I'm always happy to help out! Don't forget to connect with me over on Linkedin. Connect with me HERE!...
Mar 22, 2024•7 min
This episode tackles the critical topic of culture change in the world of hospitality. Whether you run a bustling coffee shop, a renowned restaurant, or a luxurious hotel, discover the powerful impact of leadership and aligned values in driving a successful transformation. We'll also explore the often-overlooked secret weapon that can accelerate this change and propel your business forward. Dive in to unlock the key to a thriving hospitality environment!
Mar 14, 2024•13 min
In this episode of the Hospitality Leadership Podcast, I had the pleasure of chatting once again with Troy Hooper, who is now the U.S. CEO of Pepper Lunch. Troy shared insights from his extensive 31-year journey in the hospitality industry, starting as a busser to becoming a chef and eventually taking on significant leadership roles. We delved into the innovative Pepper Lunch concept, a Japanese experiential fast-casual restaurant known for its DIY teppanyaki, and we uncover what sets the brand ...
Mar 06, 2024•45 min
Communication in the world is lacking - generally. So, it is no wonder we struggle to lead our people in the restaurant or hospitality industry. That is why you must consider over-communicating with your people to get the best results as a team. In this episode, I take a look at what over-communication is and how it can help you. I also look at how you can avoid the pitfalls of too much information. Listen now! WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership...
Mar 01, 2024•18 min
In this episode of The Hospitality Leadership Podcast, I discuss the critical importance of effective communication in leadership within the hospitality industry. I share with you the fundamentals of our communication framework used at Cafe Hustle Hospitality to enhance leadership through better communication. I also share practical advice on conducting meaningful meetings and maintaining a regular communication schedule to avoid misinformation and rumours. Remember, if you would like our Commun...
Feb 28, 2024•13 min
We often get bogged down in the day-to-day operation of our restaurant or hospitality business.As a result, we often overlook the true impact our business can have on the communities we serve.In this episode, I share some of how we can give back to our communities and, ultimately, benefit our business in the process. WANT TO WORK WITH ANDY? Jump on a FREE strategy session here to see how a partnership can help you, your leadership team or your business. If you'd like to reach out and say hi, yo...
Feb 26, 2024•17 min
In this podcast episode, I welcome back Liam Jones from Pilla to discuss new ways of managing the working process in the hospitality and retail sectors. We discuss Liams four-step management model that leads employees from a direction state to being independent, targeted, and rewarded, ultimately leading to high-performing teams. Liam also introduced Pilla as it aims to enable managers to automate tasks, measure performance, and gamify work for their teams, thereby improving productivity and ope...
Feb 22, 2024•50 min
Today I focus on the importance of vulnerability in leadership, particularly its role in strengthening relationships and building trust amongst team members. I share how accepting and owning up to mistakes can create psychological safety within a team and inspire innovation and progress. I also give you some practical advice on how to show your vulnerable side, such as sharing personal experiences and openly discussing challenges, along with emphasising on the importance of active listening. We ...
Feb 20, 2024•14 min
If you operate a coffee shop, restaurant or hotel, you are now in an era where you have the possibility of collecting so much data.But the real question is - are you using it properly?Derek Smith of Canopy Metrics joins me on this week's episode of the podcast to talk about the possibilities and how data can transform how you operate your business.Don't Miss out on our 4-week leadership boot camp, Leadership Launchpad.Reserve Your Space on Leadership Launchpad NOW!--------If you'd like to reach ...
Feb 16, 2024•55 min
Welcome to this enlightening conversation with Matt Wampler, CEO and Co-Founder of ClearCOGS where we explore Matt's varied experiences in the hospitality sector. From working in franchised restaurants to now leading a company that leverages AI to optimise food industry processes, Matt discusses his journey, leadership lessons, and the role and potential of AI in enhancing efficiency in the hospitality industry. Matt highlights the advantages of AI's analytical strengths in reducing food waste, ...
Feb 07, 2024•52 min
This episode delves into an enlightening conversation with Alex Munford, an experienced assistant restaurant manager and writer of The Hospitality Folks on Linkedin. Our conversation covers various topics centred on hospitality and leadership like the essence of business and team values, effective methods for team and business growth, and navigating through roles and responsibilities in hotels and restaurants. We also talk about the importance of building a positive work culture and the role lif...
Feb 07, 2024•51 min
In this episode of the Hospitality Leadership Podcast, Andy talks with Natalie Stanton, a Chartered Environmental Health Officer, about the role of food hygiene in your hotel or restaurant.Natalie discusses the importance of food safety management systems and how a positive attitude towards these systems plays a crucial role in a company's success.We also talk about some of the most common mistakes businesses make when it comes to food safety, and Natalie shares her passion for helping food busi...
Jan 26, 2024•46 min
In this episode, I have an insightful conversation with Lisa Robyn Wood, who is a fellow leadership coach with experience in both the energy and hospitality industries and the founder of Grip Coaching.Lisa shares her passion for coaching and middle management as well as perspectives and experience of effective leadership, the importance of personal development, and how coaching practices can be used to enhance overall organizational performance.Lisa also highlights the importance of knowing your...
Jan 16, 2024•58 min
Explore the challenges and solutions for attracting, engaging and retaining talent in hotels and restaurants with our MondayManifest with Scot Turner.Don't miss out on some huge guests coming soon on the podcast - Subscribe today.Learn more about your ad choices. Visit megaphone.fm/adchoices
Jan 08, 2024•12 min
Leadership is everything to any business - but hotels and restaurants have to go about it differently to other sectors.But why does the training and development of leaders in hospitality continue down the same route as other businesses?It's different - so make sure you are innovating how you lead to bring you the results you and your business deserve in 2024.PartnersTrainual is the best solution to producing a business playbook for your business. Check it out here at https://thecafehustle.com/tr...
Jan 03, 2024•13 min
We talk about it a lot, but what does it take to be an authentic leader?It is one of the best ways to connect and build trust with your people but why do leaders find it so hard to embrace?Join me in this episode where I chat about the first step in embracing authenticity and vulnerability - and why it's so important.Connect with me on LinkedIn over at https://www.linkedin.com/in/andyjonesmihi/Learn more about your ad choices. Visit megaphone.fm/adchoices
Dec 22, 2023•11 min
For too long, our people in hospitality have been subject to generic training courses and modules that has let most people down.In todays industry, whether a hotel, restaurant or coffee shop, adapting your training approach can really help your people and your business grow stronger.I would love to know how you are adapting your business training to meet the needs of your people - drop me an email.Learn more about your ad choices. Visit megaphone.fm/adchoices
Dec 15, 2023•18 min
So we have learnt how to lead ourselves and our people better, but now we need to pull it all together.If we have covered how to lead people in our people leadership episode, organisational leadership is about how we can lead groups of people.Learn some of the ways in which you can better lead your business in this episode.Check out our episode on how to lead your people better.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://thecafehustle.com/blbLearn more about your ...
Dec 08, 2023•18 min
The most important part of leadership in your hotel, restaurant or coffee business, is your ability to lead people.There is no way in which we could do it all on our own. That being said, there is only one thing worst than this, and that is leading unhappy people - who seem to work against you.In this episode, I am going to share with you three strategies to improve you people leadership and how that transfers into real revenue generation for your business.Check Out Our Last Epsiode on 3 Strateg...
Dec 07, 2023•24 min
When we think about leadership in the hospitality industry, we instantly look at theory and how that impacts on others but we miss out on the most important link in the chain of your restaurant or hotel?You!Self-leadership is fundamental to your ability to lead and influence your people. Today I share 3 strategies to help you improve your self-leadership that will help grow the abilities of your team and your business.Enroll In Our Breakthrough Leadership Bootcamp this coming January: https://th...
Dec 02, 2023•23 min
In this epsiode, I am joined by Ashley McNamara of Apex Order Solutions where we explore the use of order lockers to increase the convenience for your customers.We look at the impact of the technology on the delivery of hospitality, the wider benefits of order lockers and how we can successfully integrate technology to complement the human interaction. Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before...
Nov 27, 2023•28 min
Leadership isn't difficult in a hotel, restaurant or coffee shop - that doesn't mean it isn't complex.In today's episode, I share how you can view leadership in a new light - a simpler light - that will transform how you see the future leader in you.Once you simplify what leadership really is, it becomes much less difficult - and your life becomes infinitely easier.Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your plac...
Nov 24, 2023•17 min
Join me as I share how a specialist hospitality leadership coach can transform how you lead your hospitality business.Whether you are a coffee shop, restaurant or hotel, a hospitality leadership coach can bring massive benefits to how you guide your business towards success.Leadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on Linke...
Nov 17, 2023•14 min
Join us on this episode, where I share one way we help transform hospitality businesses' performance and how that can work for you.If you want to explore what coaching could do for you and your business, head here: https://thecafehustle.com/leadershipclarityJoin me on Linkedin.Learn more about your ad choices. Visit megaphone.fm/adchoices
Nov 10, 2023•14 min
There is already too much toxicity in the hospitality industry.Whether you are in hotels, restaurants or coffee shops, there are moments where toxicity runs through the culture, but the last thing we want to introduce is toxicity int he form of honesty.in this episode you can learn;What is brutal honesty and why is it a toxic leadership trait?How does brutal honesty damage relationships and erode trust?What are the alternatives to brutal honesty?How can leaders be honest in a way that is compass...
Nov 03, 2023•11 min
Leadership, particularly in hospitality, can often take a recognisable form. That of authority and unkind.Now I know I am talking in generalities, but this is the picture that is painted around hospitality.But that isn't how it needs to be, and there are other ways of leading your people, as James Gray of Barista & Co. discusses with us.Check out his full episode from The Cafe Hustle days here.--------If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram.Sign up ...
Oct 20, 2023•14 min
Hospitality is an industry where we need to take a real focus on the wellbeing of our people. Someone who has a particular passion for wellbeing in hospitality is Craig Prentice, Founder of mum, the talent partner for the hospitality industry.He is also the Creator of the Walk for Wellbeing, which is focused on raising awareness of wellbeing in the hospitality industry, as well as raising much-needed funds for Hospitality Action.In this episode, we chat about;Why it is so important for you as a ...
Oct 16, 2023•42 min
Join me for this week's Manifest episode where we revisit my chat with Phil Street.We condense some of the best parts of our chat into a ten-minute episode for those on a time crunch!Join My Leadership Clarity Coaching Program Here: thecafehustle.com/clarityLeadership Support Program: To grab one of our limited places on our Leadership Support Program for your business, reserve your place here before it's too late.If you'd like to reach out and say hi, you can find Andy on LinkedIn and Instagram...
Oct 09, 2023•9 min
