In this episode, Sloan Dean , CEO of Remington Hospitality , shares insights on building a people-first hospitality company, the importance of food and beverage, and the benefits of smart growth over rapid scaling. Check out our other episodes with Sloan here . Read: Culture Creates Room To Thrive At Remington Hotels A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary an...
Feb 03, 2025•19 min
In this episode, Kara Bartelt , General Manager at The Hoxton, Downtown LA , shares insights on the role of hotels in urban revitalization, the challenges and opportunities in the hospitality industry today, and the importance of community engagement. Learn more about Hotel Caring from the California Hotel & Lodging Association (CHLA). Also, see these other episodes with Kara: Engineering Training & Mentorship How Buildings Shape Hospitality: Lessons from a Yale-Trained Architect-Turned-...
Feb 02, 2025•19 min
In this episode, Donte P. Johnson and Jason Bass share the story and message behind Impact Hospitality and their new book of the same name published by Kendall Hunt. See our other episodes with Donte and Jason: Culture creates a feeling and sends a message We have a boring problem, not a staffing problem Dress codes, grooming standards & creating a welcoming culture DEI needs to be a baseline to build from Impact Hospitality & being more hospitable to our neighbors The business benefits ...
Feb 01, 2025•37 min
In this episode, Michiel Bakker , President and CEO of the Culinary Institute of America , shares insights on the essence of hospitality, the difference between service and hospitality, and how the industry might evolve in our increasingly digital world. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox ...
Jan 31, 2025•12 min
In this episode, Michiel Bakker , President and CEO of the Culinary Institute of America , shares why he's so excited about shaping the future of culinary and hospitality education. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality Daily and join the...
Jan 30, 2025•23 min
In this episode, Michiel Bakker , President and CEO of the Culinary Institute of America , shares insights from his 12-year journey leading workplace programs at Google and how he applied his hospitality background to transform Google's workplace experience. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your in...
Jan 29, 2025•18 min
In this episode, Michiel Bakker , President and CEO of the Culinary Institute of America , shares insights on the pivotal role of food and beverage (F&B) programs in enhancing guest experiences in hotels, the brand differentiation strategies at Starwood, and the leadership dynamics in scaling F&B operations. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and...
Jan 28, 2025•9 min
In this episode, Michiel Bakker , President and CEO of the Culinary Institute of America , shares his journey through the hospitality industry, pivotal career moments, and the lessons he's learned along the way. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow ...
Jan 27, 2025•19 min
In this episode, Judith Cartwright , Founder & Managing Director of Black Coral Consulting , shares creative and practical strategies to drive revenue and profits in hospitality today. See Judith's ebook: " Asset Management with a Commercial Lens " A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox ea...
Jan 26, 2025•23 min
Josiah Mackenzie shares a personal update and changes coming to Hospitality Daily. Read more here and see the links here A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality Daily and join the conversation on YouTube , LinkedIn , and Instagram . If you ...
Jan 25, 2025•8 min
In this episode, Steve Turk , founder of The Hospitality Mentor , shares insights from his new book " Hospitality Unlocked ." Listen to Steve's conversation with Santiago Rodriguez . A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality Daily and join th...
Jan 24, 2025•13 min
In this episode, Lori Mukoyama , Global Hospitality Leader, Design Director, and Principal at Gensler , shares insights and observations about the future of hospitality design. Read Gensler's 2025 Design Forecast A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow...
Jan 24, 2025•35 min
In this episode, Michael Levie explains the importance of communication and openness in leadership, and how it has contributed to the success of citizenM and other things he has achieved over his career. If you enjoyed this, you may also enjoy these episodes with Michael: The Moments That Made Me: citizenM's Michael Levie Shares His Story The citizenM Founding Story (And What It Teaches Us Today) The Magic Behind citizenM's Success What I've Learned Building Productive Tech Partnerships Creating...
Jan 24, 2025•6 min
In this episode, Michael Levie shares his insights on innovation, the importance of "importing" ideas and skills from elsewhere, and his vision for what the future of hospitality might look like. If you enjoyed this, you may also enjoy these episodes with Michael: The Moments That Made Me: citizenM's Michael Levie Shares His Story The citizenM Founding Story (And What It Teaches Us Today) The Magic Behind citizenM's Success What I've Learned Building Productive Tech Partnerships A few more resou...
Jan 23, 2025•13 min
In this episode, Tim Wiersma , founder of Revenue Generation , and Dan Skodo l, the company's vice president of data science and analytics, share insights on the current state of revenue management in the hospitality industry, the transformative potential of AI, and the importance of focusing on profitability over occupancy metrics. Also see: Article from Tim: Enhancing Hotel Profitability: Leveraging AI and BI for Commercial Decision Support A few more resources: If you're new to Hospitality Da...
Jan 22, 2025•50 min
In this episode, Michael Levie , co-founder and former Chief Operating Officer of citizenM, shares his insights on effectively working with technology partners to create innovative solutions and maximize impact in hospitality. If you enjoyed this, you may also enjoy these episodes with Michael: The Moments That Made Me: citizenM's Michael Levie Shares His Story The citizenM Founding Story (And What It Teaches Us Today) The Magic Behind citizenM's Success A few more resources: If you're new to Ho...
Jan 22, 2025•15 min
In this episode, citizenM co-founder Michael Levie shares insights into the innovative strategies and operating approach that has driven the company's success. If you liked this, you may also like these episodes: The citizenM Founding Story (And What It Teaches Us Today) The Moments That Made Me: citizenM's Michael Levie Shares His Story A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want...
Jan 21, 2025•15 min
In this episode, Michael Levie , co-founder of citizenM, shares the story of how the innovative brand began, the challenges they faced, and the unique strategies that set them apart in the industry. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . Follow Hospitality D...
Jan 20, 2025•11 min
In this episode, Michael Levie shares his journey from a young hospitality enthusiast to a leader (including co-founding citizenM), his experiences with technology in hospitality, and his advice for aspiring hoteliers. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free . ...
Jan 19, 2025•16 min
In this episode, Anthony Torres , one of the hospitality industry's top food and beverage leaders, shares insights on creating standout food and beverage concepts, emphasizing the importance of working with specialists and maintaining concept integrity. More episodes with Anthony: Lessons from Starwood, Kimpton, and IHG in F&B Leadership Why Hotel F&B is the Ultimate Creative Canvas How Personal Development Transformed My Hospitality Leadership A few more resources: If you're new to Hosp...
Jan 18, 2025•17 min
In this episode, Anthony Torres , one of the hospitality industry's top food and beverage leaders, shares essential tactics for keeping your property top of mind, from creating hyper-local strategies to leveraging partnerships with influencers and local businesses. More episodes with Anthony: Lessons from Starwood, Kimpton, and IHG in F&B Leadership Why Hotel F&B is the Ultimate Creative Canvas How Personal Development Transformed My Hospitality Leadership A few more resources: If you're...
Jan 17, 2025•11 min
In this episode, Anthony Torres , one of the hospitality industry's top food and beverage leaders, shares how he helped drive revenue growth at the Grand Wailea by listening to his team and his guests. More episodes with Anthony: Lessons from Starwood, Kimpton, and IHG in F&B Leadership Why Hotel F&B is the Ultimate Creative Canvas How Personal Development Transformed My Hospitality Leadership A few more resources: If you're new to Hospitality Daily, start here . You can send me a messag...
Jan 16, 2025•12 min
In this episode, Chris Bowling , Head of Digital and Consumer Marketing at BWH Hotels Great Britain , shares insights on the importance of direct bookings, the role of OTAs, and the impact of AI on the hospitality industry. Read Chris' newsletter, The Hotel Hype . A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to y...
Jan 15, 2025•30 min
In this episode, Sean Murphy , General Manager at The Bower , shares how technology like AI can optimize operations, free your team to elevate guest experiences, and deliver a strong ROI. Hear more of Sean's story: From Pool Attendant to Achieving Forbes 5-Star Recognition A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode deliv...
Jan 14, 2025•10 min
In this episode, Sean Murphy , General Manager at The Bower , shares his inspiring career journey in hospitality, from his beginnings at Ritz-Carlton to leading an independent hotel to Forbes five-star recognition in Mexico. A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for f...
Jan 13, 2025•34 min
In this episode, Lou Zameryka , founder of Alively and partner at Ventures Hospitality , shares insights on integrating wellness into hospitality to drive guest loyalty, boost satisfaction, and unlock new revenue streams. Check out these other episodes with Lou: Unlocking Human Potential: The Power of "Healthspan" in Hospitality - Lou Zameryka Building Booking.com: Lessons In Culture, Innovation, And Global Growth from Behind The Scenes - Lou Zameryka A few more resources: If you're new to Hospi...
Jan 12, 2025•14 min
In this episode, Dylan Barahona shares his journey from building Lego hotels as a child to creating immersive VIP experiences at high-profile events like Coachella and Gary Vaynerchuk's VeeCon. He discusses his recent 50-day experiential hospitality challenge, where he used generative AI to visualize bold hospitality concepts, and offers insights into why brands should invest in experiential environments. View Dylan's Experiential Hospitality Challenge on LinkedIn . A few more resources: If you'...
Jan 12, 2025•33 min
In this episode, Ben Rafter , President and CEO of Springboard Hospitality , shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience. We cover: Springboard's dedicated department for innovation The importance of beta-testing technology What frustrates Ben about technology companies What it takes to successfully implement technology Enhancing guest interactions with technology Supporting emotional intelligence in hospitality Why Ben love...
Jan 10, 2025•20 min
In this episode, Ben Rafter , President and CEO of Springboard Hospitality , shares his career journey from the tech industry to hospitality and his innovative approach to blending technology, transparency, and a guest-first mindset to turn challenges into opportunities. We cover: (01:08) Ben's start in hospitality (04:09) Lessons from growing Aqua Hotels during the 2008 financial crisis (06:01) Data and reports Ben focuses on (08:16) Personal development and learning (10:19) What's on Ben's min...
Jan 09, 2025•16 min
In this episode, Rachel Roginski , Principal at Pinnacle Advisory Group , shares her take on our State of the Hotel Industry research . You may also enjoy: The State of the Hotel Industry: 5 Things To Know for 2025 - Josiah Mackenzie Beyond Efficiency: How AI Can Help Hospitality Thrive in 2025 - Lou Zameryka A few more resources: If you're new to Hospitality Daily, start here . You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and action...
Jan 08, 2025•13 min
