In this episode, Shelly Brown , an author , speaker , and former hotelier, shares insights on the importance of belonging in hospitality and how leaders can foster a culture of inclusion and safety. Introduction to the concept of belonging in hospitality - Understanding the fundamental need for belonging in hospitality and the importance of belonging for hospitality providers, teams, and guests. Details about Shelly Brown's event - Information about the Belonging Equation event on Monday, June 2...
Jun 24, 2024•13 min
In this episode, Dorothy Dowling , Managing Director of Horwath HTL, shares her insights on HITEC and the Commercial Strategy Conference coming up this week and discusses the importance of integrating marketing technology in the hospitality industry. Dorothy's perspective on the events - the importance of HSMAI as a community for professional growth, and the benefits of the overlap between HITEC and the Commercial Strategy Conference. Key themes and topics for 2024 - the commercial framework enc...
Jun 23, 2024•10 min
In this episode, Dorothy Dowling , Managing Director of Horwath HTL, shares her insights on staying curious, continuous learning, and career development in the hospitality industry, including: The notion of a "curiosity quotient" and its importance Balancing day-to-day responsibilities with personal growth The importance of networking and industry engagement Investing time in volunteer work and peer mentorship Making deliberate career decisions and avoiding future regrets If you liked this, you ...
Jun 22, 2024•7 min
In this episode, Philip Bates , CEO of TMC Hospitality , shares his journey in creating purpose-built brands that cater to evolving traveler preferences and the importance of blending technology with a personal touch in hospitality. Formative Travel Experiences (01:07) - Philip recounts his first international trip to Prague and how it shaped his perspective on travel and hospitality. Defining Great Hospitality (03:29) - Insights into what makes hospitality exceptional, including a recent experi...
Jun 21, 2024•42 min
In this episode, Greg Cook , General Manager of The Ritz-Carlton, Amelia Island , shares insights on empowering teams and delivering extraordinary service in luxury hospitality. Early Influences in Hospitality (01:40) - Greg discusses his early experiences that sparked his interest in hospitality, including his father's international travels and his first job as a bellman. Leadership and Team Management (04:06) - Learn about Greg's leadership style and the importance of creating a supportive and...
Jun 20, 2024•44 min
In this episode, originally recorded in January 2024 , Kari Anna Fiskvik , SVP of Technology at Strawberry , shares her insights on selecting and implementing technology in the hospitality industry. Buy vs. Build Philosophy (01:39) - Understand Kari Anna's approach to deciding whether to buy existing technology or build custom solutions in-house. Evaluating Technology Vendors (02:59) - Discover the criteria and processes used to evaluate and select technology vendors, including the importance of...
Jun 19, 2024•14 min
In this episode, Curtis Crimmins , founder and CEO of Roomza , shares his inspiring journey of creating an innovative hotel brand that prioritizes the well-being of frontline workers and guests alike. Listen now to learn about: Background and Early Memories of Hospitality (01:10) - Curtis discusses his upbringing and how his mother's work as a hotel housekeeper influenced his view of hospitality. The Philosophy Behind Roomza (05:07) - Curtis explains his belief that hospitality should be a feeli...
Jun 18, 2024•45 min
In this episode, Dorothy Dowling , Managing Director of Horwath HTL and special advisor to the HSMAI Foundation Board, shares insights from the HSMAI Foundation's third annual State of Talent Report , focusing on talent recruitment, retention, and engagement in the hospitality industry. Listen now to learn about: Introduction to the State of Talent Report (00:00) - Overview of the report and its significance in the hospitality industry. Differences in the 2024 Report (02:11) - How the 2024 repor...
Jun 17, 2024•20 min
In this episode, Sloan Dean , CEO of Remington Hospitality , shares his insights on effective communication, team building, and fostering a positive company culture. Listen now to learn about: Welcoming New Team Members - Discover how Sloan personally welcomes new employees, setting a positive tone from day one. Perspective on the Next Generation - Understand Sloan's views on the younger workforce and how he believes older leaders can better communicate with them. Effective Communication Strateg...
Jun 16, 2024•12 min
In this episode, Hospitality Daily host Josiah Mackenzie is interviewed by Denny Corby on Private Club Radio about what he's seen it takes to succeed in hospitality today. Follow Private Club Radio on Apple Podcasts , Spotify , YouTube and LinkedIn . If you enjoyed this episode, you may also enjoy: The Real Scoop Behind Hospitality Daily - Josiah Mackenzie x Zach Busekrus Top Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast) A ...
Jun 15, 2024•24 min
In this episode, Steve Palmer , founder and chief vision officer of The Indigo Road Hospitality Group , shares his insights on the importance of creating a positive work environment in the hospitality industry and the impact it can have on both employees and the industry as a whole. Listen now to hear his thoughts on: The mission to improve the hospitality industry Creating a world of abundance Combating toxic work cultures The enduring appeal of the hospitality industry The irreplaceable value ...
Jun 14, 2024•6 min
In this episode, Ben Powers , CEO of Visiting Media , shares a masterclass on how to sell effectively today with immersive technology and multi-sensory experiences. Ben Powers' Journey (01:39): Discover Ben's background as a serial entrepreneur and how he transitioned from being a wedding photographer to the CEO of Visiting Media. What Visiting Media Does (04:52): Understand how Visiting Media helps hoteliers with immersive technology and multi-sensory experiences to boost sales. Importance of S...
Jun 13, 2024•44 min
In this episode, Brock Taylor , General Manager at Cameo Beverly Hills , shares insights into the sales role in hospitality and its critical importance to the success of a hotel. Understanding the Sales Role in Hospitality (01:33) - why sales matters in a hotel setting. Misconceptions About Sales in Hospitality (02:54) - including the idea that sales is only about direct selling and the importance of being hospitable and understanding guests' needs. Day in the Life of a Sales Professional (03:57...
Jun 13, 2024•11 min
In this episode, Steve Palmer , founder and chief vision officer of The Indigo Road Hospitality Group , shares his insights on the importance of mentorship in building a powerful organizational culture. Listen now to learn about: Steve Palmer's Approach to Mentorship (01:00) - his views on the responsibility and privilege of mentoring, and how mentorship can turn a job into a lifelong, satisfying career in hospitality. Creating Roadmaps for Growth (01:47) - the benefits of a growing company and ...
Jun 12, 2024•7 min
In this episode, Steve Palmer , founder and chief vision officer of The Indigo Road Hospitality Group , shares insights on building and maintaining a great organizational culture that drives business success. Understanding Culture as a Business Model (01:21) - Steve explains how culture can be a dynamic and profitable business model, moving beyond superficial perks to create a meaningful work environment. Evaluating Organizational Culture (04:04) - Learn about the methods Indigo Road Hospitality...
Jun 11, 2024•15 min
In this episode, Steve Palmer , founder and chief vision officer of The Indigo Road Hospitality Group , shares how hospitality transformed his life and the principles that guide his company today. Listen now to learn about: Steve's Early Experience with Hospitality (01:43) - the profound advice from his mentor, Chris Goss, that shaped his view on hospitality. The True Meaning of Hospitality (00:02:52) - Steve's light bulb moment about the true meaning of hospitality and how it differs from mere ...
Jun 10, 2024•19 min
In this episode, Steve Palmer , founder and chief vision officer of The Indigo Road Hospitality Group , shares his inspiring journey to sobriety and how it has influenced his approach to developing a supportive culture within his company. What You'll Learn: Steve Palmer's Personal Journey to Sobriety (01:17) - his early struggles with addiction and the pivotal moment that led him to choose rehab over losing his job. Challenges of Sobriety in the Hospitality Industry (02:10) - the difficulties of...
Jun 09, 2024•10 min
In this episode, we're joined by Jen Worthington , co-founder of Play Social. Jen shares her incredible journey from being a film producer to opening the highest-grossing bar per square foot in the country, and now creating unique, playful experiences at the Luxor Hotel and Casino in Las Vegas. What You'll Learn in This Episode: Jen's Background and Career Transition (01:19) - how Jen transitioned from a successful film producer to a hospitality entrepreneur. Opening the Coyote Ugly Bar (02:01) ...
Jun 08, 2024•25 min
In this episode, Kate Gagliardi , Complex Executive Chef for the Asbury Collection , shares her unique journey from finance to culinary leadership and offers insights on what it takes to create a positive work environment. You'll learn about: Kate's Career Journey (00:42) - Hear about Kate's transition from finance to becoming an executive chef. Creating a Positive Work Culture (01:03) - Learn how Kate encourages her teams to be creative, bold, and take care of themselves. Differences Between Re...
Jun 07, 2024•22 min
In this episode, Josiah Mackenzie shares his thoughts and reflections on the 2024 NYU International Hospitality Industry Investment Conference, covering: The Importance of Capital in Hospitality (0:43) - why staying close to the world of owners and investors is crucial for operational success. Current State of the Lodging Economy (1:15) - an overview of the U.S. lodging and travel economy, including STR's downgraded outlook and the split impact on different chain scales. Geopolitical Risks and R...
Jun 06, 2024•16 min
In this episode, we're joined by Remington Hospitality CEO Sloan Dean , who shares what he sees as the danger of private equity in the hospitality business today. You'll learn about: The Role of Private Equity (PE) in Hospitality: Understand the dynamics of PE ownership in hospitality operating platforms and why it often leads to overvaluation - and undervaluation - in critical areas. Challenges of Scaling: Discover why scaling beyond a certain number of hotels can lead to diminishing returns an...
Jun 05, 2024•10 min
In this episode, we're joined by Remington Hospitality CEO Sloan Dean , who shares his experience and insights on what it takes to successfully transition into managing a new hotel, and ensure both the staff and the property thrive under new leadership. Listen now to learn about: The Importance of Associates: Discover why the associates are the first priority in any hotel takeover and how to manage their fears and expectations during the transition. Effective Communication: Learn about the signi...
Jun 04, 2024•8 min
In this episode, Sarah Gulla and Justin Epps from the Hospitality Asset Managers Association join us to discuss into the role of hotel asset managers in the hospitality ecosystem - and the results of a recent industry outlook survey they conducted. What You'll Learn: Role of Hotel Asset Managers: Understand the pivotal role hotel asset managers play in influencing behaviors, managing managers, and setting strategic directions for hotel investments. Hospitality Asset Managers Association: Discove...
Jun 03, 2024•19 min
In this episode, we're joined by Remington Hospitality CEO Sloan Dean , who shares his observations on trends in the market today. You'll learn about: What's Happening in Hospitality Today : Understand the current state of the hospitality market, including domestic and international travel trends. Consumer Behavior : Learn how the pandemic has fundamentally changed consumer behavior, drawing parallels to the Great Depression's impact on spending habits. Group and Business Travel : Discover why g...
Jun 02, 2024•18 min
In this episode, Sloan Dean, CEO of Remington Hospitality, joins us to share his insights on staying energized and motivated as a leader. Sloan discusses the importance of self-care and how it impacts leadership effectiveness in hospitality. Listen now to learn about: Self-Care for Leaders : Learn why you can't give what you don't have and how taking care of yourself is crucial for taking care of your team and guests. Personality Insights : Discover how Sloan's ENTJ personality type and being a ...
Jun 01, 2024•10 min
What does it take to not only spot an opportunity but to act on it so your hospitality business thrives? In this episode, we learn how that's done by exploring the expansion of Remington Hospitality under the leadership of CEO Sloan Dean . Discover how Sloan and his team identified a significant opportunity in the Caribbean and Latin American markets and executed a successful expansion there in record time. Listen now to learn about: Identifying Market Gaps: Learn how Remington Hospitality spott...
May 31, 2024•13 min
In this episode, we are joined by Jeff Wielgopolan , Service Director at Meadowood Napa Valley . Discover how this extraordinary property became one of only 11 hotels in the United States to receive Michelin's Three Key distinction for exceptional hospitality. What You'll Learn: First Impressions Matter : Learn how Meadowood designs its arrival experience to set the stage for an unforgettable stay. Feedback is Gold : Understand the importance of collecting and responding to guest feedback to con...
May 30, 2024•16 min
Today, McKinsey & Company published an insightful, research-driven report on the state of tourism and hospitality . In this episode, we'll learn about the trends, market changes, and opportunities you need to know as a hospitality provider from Jasperina de Vries , one of the authors of this report. To learn more, join the McKinsey Live event on this June 13th: Faces, places, and trends: The state of tourism & hospitality A few more resources: If you're new to Hospitality Daily, start he...
May 29, 2024•25 min
In this episode, we're learning from Jeff Wielgopolan , a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley . Jeff shares his insights on what it takes to provide world-class hospitality and the importance of attention to detail. Listeners will learn about: World-Class Hospitality: Learn the secrets behind providing exceptional service that makes guests feel special ...
May 29, 2024•32 min
In this episode, we are joined by Dipesh Gupta , a hotel owner and operator at Shashi Group who has integrated cutting-edge technology into the guest experience, creating a truly personalized and innovative stay. (Which was profiled in a recent article from the Wall Street Journal, " Make Yourself at Home in the Hotel of the Future .") What You'll Learn: Lessons from His Career Journey: Discover how Dipesh went from an engineer in financial services and AI to a successful hotel investor and oper...
May 28, 2024•52 min
