A Zero Percent Error Rate: An Inspiring Story on How To Get There

Husch Blackwell’s Meg Pekarske is joined today by Mary Kay Tyler, Chief Quality and Compliance Officer of Hospice of the Western Reserve, who shares strategies for achieving the elusive goal of improved clinical documentation. As Mary Kay discusses, you start with what can make the biggest impact. For general inpatient care (GIP), that is often physician and nurse practitioner (NP) documentation. Meg and Mary Kay discuss how she leveraged her electronic medical records (EMR), fostered buy-in, cultivated accountability, and remembered to listen throughout the process. We encourage you to take notes—you won’t want to miss any of these helpful tips.