039 | Knowing your best and worst customers and having a Retention Based Acquisition mindset | with Kristen LaFrance
Oct 07, 2019•26 min•Ep. 39
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Kristen is the lead on all things education, retention, and growth-related at Churn Buster. She’s obsessed with creating meaningful customer relationships and showcasing the human side of e-commerce businesses.
On this podcast, we talk with Kristen about Retention Based Acquisition. What it is, why it’s important, and how changing your mindset to focus on it makes your store more successful in the long run.
To learn more, visit: http://honestecommerce.co
Resources:
- Churn Buster website: churnbuster.io
- Email Kristen at kristen@churnbuster.io
- Kristen’s Twitter: @kdlafrance
- Learn more about how Churn Buster helps Shopify store owners take control over failed payments and improve retention. http://bit.ly/CB-shopify
For the best experience, listen in Metacast app for iOS or Android