0:00:08.2 BROOM: Hi, welcome to Higher Education Coffee and Conversation. I'm Cheryl Broom, CEO of Graduate Communications. Today's guest, Sartia Maybin is an international speaker, communication expert, author and former university dean of students. In her 20-plus year speaking career, she has made it her mission to inspire others to embrace positivity, even amid the challenges of our ever-changing high tech times, she has spoken in all 50 states, nine other countries, and on the prestigious TEDX stage and has learned well, that it is not just what you say, but how you say it that matters. She has some great lessons that will help anybody listening become a more thoughtful and a more successful communicator. I hope you enjoy the conversation. Well, the, I'm so happy to have you on the podcast, thank you so much for spending the time talking with me today.
0:01:14.2 MAYBIN: So I appreciate it. Thank you, Cheryl, for having me.
0:01:17.0 BROOM: Now, you have had an amazing career, you've been a university Dean, you are an international speaker, and you just released a new book, so really an amazing career, and I think that our listeners are going learn so much from you and all those things that you accomplished, so I want to start off by just asking you to share a little bit about yourself and how you became this international speaker and what led you to write your new book.
0:01:45.6 MAYBIN: Okay, very good. As you mentioned, I worked in higher education in my previous career, which was very enjoyable, worked at four different state universities, but the one thing that I noticed, the common denominator of all the jobs I had, which were all in student services, is I had a chance to speak in front of groups, especially when I was Director of New Student Programs, in front of 500 new students and their parents running many programs throughout the year, and I discovered that my real love was speaking and doing staff development, and so that's what led me to leave the universe to the arena announcement over 20 years and started out as a contract trainer with the seminar company, and it ultimately went out on my own. So that's kind of how it all came about. I discovered by accident that I had a knack for probably speaking.
0:02:37.8 BROOM: You have a career that I think a lot of people just dream of, we're still recovering from covid right now, so I know you're not traveling as much, but... You've gotten to travel the world. You've even been on the TEDX stage?
0:02:49.6 MAYBIN: Yes, yes, exactly. And you know, I have to laugh because I have not been on an airplane since February of 2020, and I thought surely by now I'd be curled up in a field position on... I'm not a managed to survive even doing virtual presentations during this past year, but the thing was that I had to laugh that I was sharing with a friend just the other day, that I did have a chance to do an in-person presentation back a couple of months ago, I was supposed to go off to Austin, Texas, and they were going follow the program on a large stage in the ballroom with a few people in the audience and then stream it to 1500 people, and the deal was I was supposed to fly... Was the day that Texas had all of the storms and the airport's closed, and so needless to say, I almost start to go to the airport, but I did not, and the reason I share that story is that I had to laugh at myself because I was more disappointed than I do get to go to the airport. I get to go to my favorite shops in the Dallas power, therefore to go to a co-lo places that I love to visit.
0:03:51.1 MAYBIN: And so it occurred to me that what I really love most about the travel piece is getting to do fun stuff, 'cause if you just go to your hotel and then go to the stage, what's the point? You might as well as say home. So I was laughing 'cause I was like, Oh, I'm so disappointed at all these cool things I was going do when I would be miss those little things. We missed that, even the trips to the airport and the airport shops.
0:04:12.9 BROOM: I really love how your speeches and your book really center around positivity and how to work together better. It really spoke to me when I was reading your book, that focus on how we communicate to people when sometimes we don't have pleasant things to say, or maybe we're responding to criticism that's not so nice, and I bet in your university passed... You probably were up against some situations like that.
0:04:43.4 MAYBIN: One of my favorite examples that I always love to share is how I had gone to a supervisor training when I was working in the university, and they had told us, You should go back and ask your staff and your one-on-one meetings, what they suggested for improving the department, and I remember I was all excited to go do that, and when I asked the employee what we could do better, and he says, You could be a better boss. And I can still feel the sting of that comment at the moment, but I actually remember something that one of my grad school mentor had told me, which was, when you get criticism, ask for more. And I thought, well, okay, that sounds good. But on that day, when that employee said, You're going be a better boss, I tried that strategy and I said, Oh, how do you mean... And that's what she... My mentor, I mean by asking for more and... How do you mean? I could have said, Can you give me an example? And you elaborate. So that's kind of my favorite strategy, and on that day, my little evil twin was thinking, Oh, he's in supporting it, right.
0:05:46.8 MAYBIN: But when I ask him, I said, How do you mean? And he says, Well, you know, some of us who are talking and we realize we don't know what you think about how we're doing like on a day-to-day basis, and of course, all you folks in a university know that, just trying to get through the... To-do list, especially if you're in a supervisory role, is a full-time task, and so sometimes you don't always get out and about or give the feedback on a daily basis, and so I said... What do you say? Yes, and he said, Well, maybe we have our things, you can give us one thing we're doing well and one thing we need to work on, I actually use that for my one-on-one meetings with all my staff, and I was just thinking, Wow, I would have never thought of that. His idea was brilliant, but I also was cringing at the fact that if I had shut him down and said, How dare you say that, that would have not been a good outcome, so that advice of when you get criticism asked for more, that really served me on that day.
0:06:44.2 BROOM: That is such a good lesson because first of all, if somebody said that to me, you immediately go into the self-defense mode... Right? You feel attacked. But they really weren't... He wasn't attacking you. They were really trying to give you feedback, but it just didn't come out Well.
0:07:06.3 MAYBIN: You... It's interesting that sometimes... Well, I hate to say that we all know people who don't take me back well... And it's like why even bother? And I certainly crunch to think that I have been one of those people, I had to brace myself to... Address it and not get defensive. It's
0:07:24.0 BROOM: Hard. Yeah, it is really hard. And that was part of your book that I really enjoyed reading is how your recommendations on how people can gracefully receive criticism, most of our listeners besides maybe my mom and my husband are in our education, and it is a fast-moving, demanding job, and we're all humans and we make mistakes, we're not robots were not machines, and we're working in an industry where we're serving people and mistakes are made and you will get criticized, and so those are such important lessons, do you have any other tips for people on how they can... More gracefully receive criticism. Well.
0:08:08.9 MAYBIN: You know, one of the things I love to talk about, I have a little quote that I had heard years ago that I've tried to use as a mantra, and I frequently share this on my slides when I do my keynotes, and that little mantra is speak in a way that people love listening to you, and listen in a way that people love speaking to you, and so certainly that kind of goes back to what we were talking about is do people feel comfortable speaking to you and sharing concerns, do they feel like you're going really listen. So I always feel like that's a two-sided coin, and we always talk about how do you speak in a way that people love listening to you, but sometimes we forget the website of that...
0:08:51.4 BROOM: Yeah, and not just listening, but really hearing someone really taking the time to remove distractions, I don't have a phone in your hand. Don't be answering emails. That's the gift you can give to people, is your time and your attention, but
0:09:05.0 MAYBIN: That's right. And there's a good... Because with all the distractions and devices and multi-task and we have going on right now, we need to make an intentional effort to give someone our full attention 'cause there's way too many distractions. Yeah.
0:09:18.6 BROOM: Speaking of distractions, when I worked at a community college, I felt that my full-time job was answering email, is what I did full-time, and I couldn't even get through them in a day, the email culture was crazy, and I know you had a statistic in your book, and I can't remember it now, but you had a really great statistic about how much time people spent emailing... Is it like 20%, 30% of their day
0:09:47.5 MAYBIN: And probably going up with each day.
0:09:50.3 BROOM: I know now that we're online all the time, we're emailing even more, and I have the problem, and I continue to have the problem where... I have a lot of clients now and I need them to answer my emails, I need them to read my emails, and you covered in your book some of those tips on how to get your emails read in a nice way.
0:10:16.3 MAYBIN: Yeah, and you know the finding is, I learned the lesson originally, I think I talked in my book about how my own sister did not respond to my emails because she said You didn't have bullets and so I'm not going answer your email, and she works in tech in his work for over 20 years in the high-tech arena, they actually have very specific guidelines about how to send their emails, but one of the things she pointed out, which I later learned from a... that I used as my case study group when I was first beginning to talk about communicating online, but she was just talking about how when we communicate, we need to have bullet points... Here's the three things that I need from you one, two, and three, or at least bullet points, if we don't have it numbered, but one of the things I thought was really cool is she talks about the five sentences or less movement, where the goal is to see if you can keep your email to five sentences or less, and it was a point, I'm a professional speaker, I can't really say my name and five sentences or
0:11:13.5 BROOM: Less... Well, and this kind of goes back to being a good listener and being conscious of other people, because it might be easy for us as the person originating the email to put everything we need until that email because we just need to get it out and then I think what happens on the other end is it overwhelms the person and they leave it in their inbox because they can't deal with it right away, right.
0:11:37.6 MAYBIN: So it just sits there and... And I'm one of those people, I don't know what they want and I don't have time to figure it out. I say I'll come back to it later, and then I never do. Right. And so certainly one of the things I think is helpful for all of us is some sort of call to action, really, What do you want... That's the question we're all asking, What do you want with every email is that's kind of what we're thinking as well, Okay, here's this email, what do they want? And so Cheryl, we need to be really direct about saying what the reason we're emailing, even if we just have to say, I'm emailing because... And start out in that first sentence, letting them know the purpose, and then... So I don't think I address in my book is something that I'm starting to find more and more helpful is when someone puts in the subject line for your review or for your feedback or for your action, and some clue in the subject line of, is this just FYI. So even doing a subject line and U is helpful.
0:12:31.8 BROOM: That is a great tip. And you were talking, I had a friend and a former client side, the super long email to speak on Monday, and I could not deal with it likeI was just like, she wanted me... She want a proposal. Which is great. It's business. I'm like, I can't deal with this. And so I just didn't respond. And she called me and she's like, Cheryl, you always respond to me so quickly, are you avoiding me? I was like,
0:12:57.5 MAYBIN: Yes, I am avoiding you, I'm sorry, I just can't digest this email
0:13:03.1 BROOM: And a simple phone call... She just picked up the phone and in 10 minutes she's like, This is what I need, I need X, Y, and Z. And I'm like, great, oh my gosh. Thank you for calling me. I will get that to you by Friday.
0:13:14.4 MAYBIN: And that's a perfect example, share of how we sometimes need to just pick up the phone, especially in was something that I call it beyond the scope of an email because it requires some back story or some explanation, and obviously we know there are times when there's sensitive situations that we don't want to put those or conflict resolution type things, we don't want to put that in an email, but sometimes the things that are a little bit long-winded, we might need to pick up the phone.
0:13:41.7 BROOM: So definitely something great for those of you listening to pick up the series book and read the chapter about email and email culture, 'cause it's really helpful. And you also have, over the years, survey people ask people to tell you their pet peeves on email, so you've got a wealth of knowledge about what people love and they hate about email, any top pet peeves you've discovered over the years...
0:14:07.8 MAYBIN: We've already touched on a call of those, of course, which is the long-winded emails that we don't even know what they want, certainly that's a big pet peeve of a lot of people, but I think at the same time... I hear a lot of people say that people will keep emailing repetitively, not waiting on... They don't really have a chance to read the first email and the second follow-up email has come in, or worse is an email, and then they text and then they message them... That's my mom. That's my mom. It's like, Really? Do you need to spend on five different platforms, do you really need the Facebook message me to... What's out? Me, touch me. Email me and left me a voicemail. On top of that.
0:14:45.7 BROOM: Yes. And here's my pet peeve, I'm sure you've heard this, but you can file this and you're listening to pet peeves, I hate it when people forget to blind copy. That's my pet peeve. And you've got a million different people receiving an email that I don't need to get it, and they're all in the CC, so then people hit Reply All and then there's this big conversation flooding your inbox and
0:15:07.2 MAYBIN: Make... Right, that's right. And even worse about that is sometimes you're giving away people's email to others, and then the worst thing is I've actually had some people in an email thread take advantage of that opportunity and communicate with me about some other thing that they're pushing or marketing and promoting, because now they have my email when really they didn't need to have my email in the first place, it
0:15:26.3 BROOM: All circles back to being conscious and thoughtful and find exactly.
0:15:32.4 MAYBIN: That just goes a long way.
0:15:34.3 BROOM: It does go a long, long way, and speaking of kindness, you had a phrase in your book that I actually learned from a dean at MiraCosta College, who was my dean when I taught in the Communication Studies Department, she was giving a presentation once about how to get buy-in. And she mentioned in the presentation that if you want somebody to do something for you, you'll have better luck getting a positive response if you ask if they would be willing to do it.
0:16:06.5 MAYBIN: Yes, in fact that... Would you be willing to its phrase number five on my top 10 positive communication phrases, which is something I share every... Every key note I do a... Well, of course, when I was in-person, now I'm virtual, but in person, I'd always leave a little card, I'm HC at my keynotes with my top 10 phrases, and I love presume five because race over five is what one woman actually asked me one time was so how do you pull rank when you have no rank to pull, and I thought What a great question, 'cause a lot of times we are needing to get buy-in, but we're not the person's boss, we're not the supervisor, we may even be a colleague or we may even be trying to get some support from someone higher up in the organization, and so would you be willing to... Is a great phrase for that, and I always kinda jokingly say that that phrase has cousins, and the cousins of that trays are... Would you consider... Would it be possible to... How about... Or as a friend of mine likes to say, Could you live with it? If we did it this way.
0:17:06.5 MAYBIN: Oh, I like that. So those are all cousins of the... Would you be willing to phrase... And I love those because it does give the other person about who often we dictate and demand and say You need to... You better, you will. And would you be willing to give them a vote to say... Yes, I
0:17:24.0 BROOM: Started using that phrase after I heard her speak, and it really changed things for me because first of all, most people are willing, they are willing to help, and I've had some people even come back and say, Well, you know what, I am willing to help you, but I can only do this year, and so it does give them a little bit more power, and I always felt like, Wow, it was one of the most valuable phrases I have learned, and it has served me well, and I loved that it was... In your book with the other cousins, 'cause sometimes and ask is just as simple as phrasing it the right way, using the right language.
0:17:59.0 MAYBIN: That's right, that's right. And I think most people want to have the opportunity to say Yes and to help, as you say, most people are willing, but they don't like to be told or dictated to...
0:18:09.9 BROOM: Now, for this person who asks you the question about rank, what advice did you give her... Because I literally get asked that question a lot by some of my clients who feel that they aren't being heard on their campus, that they don't have enough authority to make some of the changes they want. And how do you battle that? What...
0:18:31.2 MAYBIN: Think is definitely in line with what we're talking about on that, would you be willing to phrase... Because again, if we don't have the authority, we do have to get their buy-in and we do have to say... I would appreciate being able to do this. Would you be willing to okay it, or would you be willing to authorize it, or would you be willing to allow me at a time to dedicate to that project? I think that is still back to getting the buy-in and asking that question, I think also sometimes we do this, I call it the boy big sister thing, which... Me being the oldest of four, I'm always wanting to say, Well, here's what you need to do is…. And so, I think instead of saying that to say, I would really appreciate your help on this, I really appreciate your support. So using phrases where we're requesting them to take the high road and requesting help from them, the students I like to help... Oh
0:19:27.2 BROOM: My gosh, what you said just really hit a cord with me because you said, Would you be willing to give me the time to work on that project? And so many supervisors and bosses pile things and projects, and then people get overwhelmed and they fail, and so what a powerful way to acknowledge that you want to do something, but it is going take time and respect your boss because they're the ones at the end of the day that I have to help you prioritize, so you're drawing it back on them, Would you be willing to give me the time to work on this? I want to accomplish this. For you, I want to do it, but it is going take some time. Can I have that time that... That way to phrase that.
0:20:12.6 MAYBIN: Well, for me, that kind of resonates with me because I recall when I was working in the university arena, I frequently raise my hand and volunteer to be on some committee, and we of course to take away time from my job... I remember one time I was on a campus-wide Leadership Conference Committee, and it was obviously going be a time suck over... I'm a better word. And I had to ask my supervisor, is this something that you'd be willing to allow me to do, because there was going be lots of meetings and there's going be a lot of other duties, so sometimes we need to... If we're going do something outside of our traditional job description, it's not in the other duties as assigned. We need to get some support on that, and for me, I found that to be one of my most fulfilling parts of working in higher ed, is working cross-functional teams and committees and departments.
0:21:07.0 BROOM: Yeah, it is the blessing and the curse of higher education is the committee.
0:21:13.4 MAYBIN: I know that the whole joke is, and it's a committee and there it will die
0:21:17.8 BROOM: Isn't that the truth? And I actually have a vice president who would do that, would purposely... Send things to committee on time. To kill them off.
0:21:32.0 MAYBIN: Exactly. Yeah, right. So I guess it's a double edged sword.
0:21:38.0 BROOM: Yeah, I had a pivotal moment in education when I realized that at least at the institution I worked at, that collaboration and collegiality were valued more than efficiency, and when I realized that I slowed down and I was like, I'm not going get things done as fast, because that's not the value here, you know.
0:22:03.8 MAYBIN: It's so funny that you should say that because I did a CEO yesterday morning, and I was trying to pull together some fun visuals from my slides to put on social media, and one of my favorite slides has an African proverb which you probably have heard before, and the proverb is... If you want to go fast, go alone. If you want to go far, go together.
0:22:32.8 BROOM: Wow, that definitely hits the nail on the head.
0:22:37.5 MAYBIN: And then when you said that, I thought That's exactly what that proverb is referring to, is that we may not be able to go as fast when we're working together, but in the end, we'll be able to go farther to go farther. Yeah, so that was one of the... I was just working at the visuals on that beautiful property.
0:22:55.8 BROOM: I love it. I was reflecting on my reporter days, and I think that's where I rush, I have this like, I gotta get it done, I gotta get it done. Because I was a news reporter and I had a deadline every day, 3-30 PM was my deadline for the 5 o'clock newscast, so it was like, Wow, I'm by myself writing stories, recording stories, I have a deadline if I miss my deadline. It's bad, it's really bad. So that's carried over.
0:23:19.1 MAYBIN: See, totally deadline-driven, and that was a make or break because when the news came on as the story wasn't ready, I'm sure you were in deep trouble. Yes, exactly. Which Ashley is antithesis of how things work in higher ed, because in higher ed, I've been level there were deadlines, but unless you're talking about HR and job applications, all of the deadlines were subject to chain...
0:23:44.0 BROOM: Exactly, there really is not... There are funding deadlines though...
0:23:48.5 MAYBIN: Yes, yes, there were a lot of things that require real deadlines, but as far as working together on search committees, working together on project planning committees, conference committees, they were deadlines, but I always remember... Somehow they were in the area. See that the culture shock, and you've been in the news world and then had to go to that, and
0:24:09.3 BROOM: I was so young, and I think that your book kinda touched on this at one point... I was so young when I came to the college. I guess it wasn't that on... I was 30, I felt it feels like that's... Now that I'm older, I'm like, I was young. It's all relative, really. But I wanted to flex my muscles and I wanted to show everybody that I was super smart, and I turned a lot of people off doing that.
0:24:36.0 MAYBIN: Yeah, I don't know, that's a whole commentary in itself of the muscle flexing, 'cause we all... Everybody, I always found, and not just in the university, but now that I've been in the speaking arena, I love the university folks and they're my peeps, but I found myself over the last 20 years speaking to all different kinds of groups, and I find is the same there's people in all different organizations wanting to use the expertise, 'cause people are saying, Okay, that's why they hired me because I have the same process, but then unfortunately the organizational norms and the politics and all of that stuff kinda gets in the way...
0:25:12.5 BROOM: Yeah, and what I learned was by trying to push and show people how great I am, that I got less accomplished and there was kind of less trust, and so I had to do a lot of reflection and change the way I communicated to be a little more thoughtful to listen more. And once that happened, things really changed, I became very positive. Yeah.
0:25:41.6 MAYBIN: And I hate to keep throwing out quotes 'cause I really am the quote, but I will share another quote that I quote obsessively, which is the John Maxwell quote. The leadership guru, John Maxwell says, People don't care how much you know until they know how much you care. Right, that is a... Sounds cliche, but it's so true. And much like you, I remember in the university, I would just board right on in and say, Let's get a task done, and I really had to step back and at least say to, how are you doing? How's the week going? Because my inclination is to be more task-focused, and I realized sometimes people just want you to say, Hey, has your day... How is it going before you walk in and go, Hey, I need this report tomorrow... Exactly, no, that's where I had to temper my approach a little, and the other thing that I talk about in terms of being more approachable online, we were talking about communicating online, I always tell people that, Please and thank you, or still the magic words. And online, sometimes we're not as approachable or as warm and fuzzy because it's technology, and so I always say it certainly goes a lot further.
0:26:48.3 MAYBIN: If you can say, No, please get back to me by the end of the day, versus, get back to me by the end of the day. So, the please and thank you is a great way to soften the communication, especially when R online and don't have the benefit of the non-verbals and the body Gastro.
0:27:03.7 BROOM: We all have heard from our moms to mind your please and thank you. And your TED Talk was about your mom and the lessons you learned from her.
0:27:13.7 MAYBIN: And please do... Thank you. Is on the top of the list. Is exactly right. Yeah, in fact, I got a kick out of doing my TED Talk in 2012, which I can't believe it's been a while now, and one of the things that I shared, which is also the way I open almost every presentation, is by sharing the age-old wisdom that we've all heard, If you can't say something nice. And people all know don't say anything at all, but that was something that my mom did teach me, which of course is about tacked and respect and allowing people to say face and those are all good things. And we also have to, at some point, address things that are uncomfortable in spite of that mantra, so we sometimes have to figure out how do we say it even if it's not nice, and so there was kind of an interesting love-hate relationship I had with some of the wisdom when I was a young working person, because sometimes we didn't need to speak up, there were times when we had to say something that was not so nice.
0:28:15.3 BROOM: And that's my struggle, that as my ongoing struggle is I like him, a nice person, and I don't want to hurt anyone's feelings. It is such a struggle for me when I do have something negative to share or somebody didn't hit the mark, maybe in a design that we're doing or a project we're doing, and it is a struggle to be kind and give criticism, and sometimes I just want to avoid it...
0:28:42.0 MAYBIN: And that's not the answer either. It's not good to avoid it, I know, and most of us would rather not... Most of us would rather not have to say something mean, now, certainly, there are all those people that really just say whatever comes to their mind and probably hurt feelings and destroy relationships left and right, and we definitely don't want to be that person, but I do think there's a happy medium in between being aggressive and overbearing and obnoxious and being kind of wimpy and passive and not saying anything. I think sometimes when we tell people the impact of their behavior, that's a useful tool as well, and finding... In my first book, which is now over a decade old, but the principal was still universal. First, if you can't say something nice. What do you say? I talk about a three-step process called air A-I-R M-A stands for awareness. Are they even aware that there's a problem? And I...
0:29:46.7 MAYBIN: As the impact in the rise request. So it's like... So you may not realize it when you come late and the students wait, they become frustrated, and I would appreciate you're getting it a little early next time, so you're saying, Hey, you may not realize the impact of this... You may not know that this is what happens when you're late and in the future, can you please let me know if you're going be delayed or... Awareness impact in request is something I talk about in the first. Awareness, impact and request. That
0:30:16.9 BROOM: Is great advice. I did this to one of my employees last week 'cause she missed a deadline and I... And I like her so much and... But I said, you know, the... The deadlines that we put in for the projects are important because when you miss the deadline, then I miss my deadline with the client, that's what... That impacts the client. So if this happens again, could you please give me a heads up, we can find another solution, rather than just letting the deadline pass and I was like, What am I going say? 'cause I was mad. I'm like, Understandably. Understandably matter, but it worked. It worked and it was a positive conversation. And she apologized and said, Yes, of course. And I think that was a good way to deal with it, and I didn't even know I had employed your acronym.
0:31:07.3 MAYBIN: I love it, that's great. It's so interesting 'cause I think a lot of people just don't know the impact of their behavior, and so I find that a lot of times we're on doing or something and we're becoming more and more angry and the other person has no clue that there's a problem so that's the reason we might use the A for awareness is gluing them in.
0:31:27.6 BROOM: 'cause sometimes we just project our own frustrations and feelings onto somebody else... That's right, that's right. And make assumptions, so... Well, I really, really enjoyed your book. So I'm going let our listeners know how they can find you. I know it's on Amazon. You have a website as well. If people want to get in touch with you, if colleges are interested in having you speak. Are you heading back on the road in 2021 or 2022?
0:31:52.2 MAYBIN: I am actually, I think my first on the road engagement is in August right now, but certainly saritamabin.com is my website. Both books to Say What You Mean in a Nice Way, and then If You Can't Say Something Nice What Do You Say, they're both on Amazon and also Kindle. And my first book, I actually had the pleasure of 2015, I narrated the audio book, and so it's on Audible. And to do that with a new book sometime in the next year, but right now the first book is on Audible.
0:32:30.3 BROOM: So that's great, and I think you have so many wonderful lessons, so many simple lessons that we forget about in our busy lives to practice kindness to be a good listener to watch the way you phrase things, to think of other people, so many good reminders for how we can be better communicators and at the end of the day, accomplished more because of it.
0:32:54.5 MAYBIN: Yes, yes. And that's really the goal. And hey, by the way, I do want to offer the listeners a PDF with 50 phrases for all occasions, that's something that you can get from my website, if you go there and there's a place to sign up for once a month. What do you say communicate? And you will get the PDF with the 50 phrases
0:33:22.8 BROOM: My gosh, well, I'm going on your website when we get off this call, and I'm signing up if I need that monthly reminder and I want to see those phrases that...
0:33:33.7 MAYBIN: Right, thank you. I appreciate it.
0:33:35.6 BROOM: Well, it's so great to catch up with you and to chat with you about this, and I really appreciate your time, and I hope that the listeners take advantage of going to your site and hopefully some of them may even have you on campus one day.
0:33:49.3 MAYBIN: Yeah, no, that would be great. I love it. Always nice to be back on university campuses.
0:33:53.7 BROOM: Great, well, thank you so much..
0:33:55.8 MAYBIN: Thank you for having me.
0:34:03.1 BROOM: You for listening to Higher Education Coffee and Conversation. If you like the podcast, please lead me a five star rating and to discover more great higher education-related content. Make sure to visit us at graduatecommunications.com. And with that, I'm going say thank you for listening. Thank you for the hard work you do for students each and every day.