Episode description
Meet Alana Libertad Cortés, a product and Conversational Designer. Alana is also the CEO and co-founder of Netavox, a Spanish-focused conversational AI company. Alana's design focus ranges from IVR/IVA systems, chatbots, and software interfaces to multimodal Design.
Listen to Alana talk about her pivot into conversation design and make a case for multilingual conversational designers to help shape the future of Conversational Design by bringing their language skills and helping transform this space into a platform that includes many voices and experiences.
Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience.
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