As patients enjoy positive AI-led interactions in other areas of their lives, they are coming to expect such treatment from their health systems. So if, instead, they receive a robotic and clunky experience from their hospital, it can constitute a one-way ticket to pressing 0 until a human comes on the line, or abandoning the call altogether. So what are IT executives to do? In this timely webinar, we’ll speak to leaders who are focused on providing an optimal AI-powered interactive voice recogn...
Mar 11, 2025•1 hr
AI is poised to revolutionize administrative and workflow processes in healthcare, but many health systems remain largely focused on its clinical applications, according to Lyle McMillin, Director of Product Management at Hyland Healthcare. While AI’s role in radiology and clinical documentation garners the most attention, McMillin says that CIOs should also prioritize automation in document […] Source: Partner Perspective: AI Driving Rapid Change in Non-Clinical Workflows; Solid Data the Key to...
Mar 05, 2025•28 min
AI has revolutionized clinical workflows, but its impact on revenue cycle management (RCM) is just as transformative. Health system CIOs must take notice, as AI-driven automation is rapidly reshaping contract management, denials reduction, and payment processes. Those who fail to embrace these innovations risk inefficiencies and financial setbacks in an increasingly competitive landscape. According to […] Source: Partner Perspective: AI Changing the RCM Game Too, CIOs Would Do Well to Take a Loo...
Mar 05, 2025•41 min
Health systems are increasingly focused on delivering personalized, data-driven care to better serve current and prospective patients. At the same time, they are tasked with attaining aggressive organic growth targets and reducing infrastructure and administrative costs. Achieving these goals requires IT executives to unify fragmented patient data from various sources to create a comprehensive consumer profile. This unified approach enables targeted outreach, addresses care gaps, and fosters pat...
Feb 26, 2025•59 min
AI is transforming healthcare, but its effectiveness hinges on the quality of data feeding it. At Hackensack Meridian Health, Chief AI Officer Sameer Sethi is ensuring that AI-driven advancements are rooted in strong data governance, responsible deployment, and human oversight. “AI isn’t magic,” Sethi said. “It works off of information that exists—about a topic, a […] Source: Having Quality Data, and Using Right Type of AI for the Task at Hand, Keys to Future Success on healthsystemcio.com - hea...
Feb 25, 2025•29 min
The promise of AI in healthcare hinges on a fundamental requirement: high-quality data. Without it, even the most advanced algorithms will fail to deliver meaningful results, according to Sonya Makhni, MD, Medical Director of Applied Informatics at Mayo Clinic Platform. “Data quality isn’t always the most exciting topic at conferences, but it’s the foundation of […] Source: Clean Data Combined with Federated Learning Keys to Maximizing AI Efforts on healthsystemcio.com - healthsystemCIO.com is t...
Feb 25, 2025•26 min
As health systems seek solutions to workforce challenges, AI is emerging as a tool to ease the burden on nurses. At Penn Medicine, AI-driven innovations are being explored to streamline workflows, improve documentation, and reduce clinician burnout. Anna Schoenbaum, DNP, MS, RN, VP of Applications, Digital Health & Predictive Health at Penn Medicine, highlighted the […] Source: Properly Leveraging AI to Empower Nurses and Reduce Burnout Takes Careful Study & Deep Engagement on healthsyst...
Feb 25, 2025•19 min
Healthcare IT executives often grapple with moving digital transformation initiatives from pilot programs to full-scale implementations. Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC), offers insights into overcoming these hurdles, emphasizing the importance of strong governance, IT collaboration, and iterative change management. Scroll down to watch or listen […] Source: Getting on the Same Page With IT Early is Key to Digital In...
Feb 25, 2025•25 min
As AI gains traction in healthcare, its role must be carefully integrated to support clinicians without eroding patient trust. At UCI Health, CMIO and VP of Clinical Informatics Deepti Pandita, MD, believes AI should function as an “integral member of the care team” rather than a disruptive or opaque force. Scroll down to watch or […] Source: Being Transparent About AI Use Key to Maintaining Patient Trust on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated ...
Feb 25, 2025•28 min
As AI continues to take hold in healthcare, executives must ensure they are using the right AI tools for the right jobs, according to Drew Ivan, Chief Strategy Officer at Rhapsody. While generative AI (GenAI) garners attention for its potential in clinical documentation, other AI methods, such as machine learning (ML), remain critical for tasks […] Source: Partner Perspective: Success with AI Depends on Clean Data & Selecting the Right AI for the Job on healthsystemcio.com - healthsystemCIO....
Feb 19, 2025•26 min
Health system IT leaders face a growing challenge: clinicians struggle to keep pace with rapid changes in EHRs and other digital tools. Bobby Zarr, Vice President of Healthcare at uPerform, believes AI can transform how health systems deliver training, improving adoption and satisfaction while reducing disruption. “The pace of change is accelerating, and users feel […] Source: Partner Perspective: Health Systems Should Give Software Training a Closer Look; Role-specific, Just-in-Time Approach Mo...
Feb 19, 2025•21 min
Sutter Health’s integration efforts extend far beyond standard IT system mergers. Jacki Monson, SVP, Chief Integration Officer & Chief Privacy Officer at Sutter Health, focuses on holistic transformation—aligning people, processes, and technology across mergers and acquisitions. “We’re not just integrating applications,” Monson said. “We’re integrating the entire ecosystem to function as one seamless operation.” Scroll […] Source: Driving Towards Systemness: How Sutter Health Integrates Tech...
Feb 18, 2025•47 min
Health systems face mounting pressure to leverage data for clinical and operational excellence, but innovation without a solid foundation can be counterproductive. Kiran Mysore, Chief Data Analytics Officer at Sutter Health, emphasizes that true data-driven transformation hinges on balancing innovation with disciplined data management. Scroll down to watch or listen to the full interview; or […] Source: Sutter Health’s Data Strategy: Quality & Trust Keys to Spurring Innovation on healthsyste...
Feb 11, 2025•29 min
The rapid evolution of AI is reshaping healthcare, but navigating its complexities requires a blend of pragmatism and innovation, according to Dr. John Halamka, President of Mayo Clinic Platform. As health systems grapple with AI integration, the challenge lies in balancing cutting-edge advancements with regulatory constraints and operational realities. Scroll down to watch or listen […] Source: AI’s Future in Healthcare: Balancing Innovation, Regulation, and Practicality on healthsystemcio.com ...
Feb 11, 2025•37 min
When technology fails, patient care cannot. That stark reality underscores the importance of business continuity planning in healthcare, a subject Anika Gardenhire, Chief Digital & Information Officer at Ardent Health Services, knows well. Having navigated a major ransomware incident, she believes that resilience is not just about preventing failures but about preparing for when—not if—they […] Source: Building Resiliency Depends on Establishing Key Relationships Before Disaster Strikes on h...
Feb 11, 2025•32 min
Healthcare IT leaders are tasked with ensuring physicians are satisfied and productive with the technology in place to do their jobs. Beyond the tools needed to deliver and document care, there are operational requirements that impact costs, job satisfaction, patient access, and ultimately care quality. Workforce management is often overlooked in a sea of pressing priorities, yet it plays a crucial role in optimizing the organization's most expensive resource: physicians. Many health systems rel...
Feb 10, 2025•58 min
Houston Methodist is betting on an ambitious technology investment: equipping every patient room with high-definition cameras to centralize clinical services, improve efficiency, and enhance patient care. This initiative signals a broader shift toward virtual care integration and data-driven hospital operations, said Roberta Schwartz, EVP and Chief Innovation Officer. Scroll down to watch or listen to […] Source: Lights, Camera, Healthcare: Houston Methodist Invests in In-Room Cameras to Unleash...
Feb 10, 2025•39 min
Like all health systems, AtlantiCare is seeking ways to ease the documentation burden on clinicians. CIO Jordan Ruch sees ambient clinical AI as a key tool in reducing burnout and allowing providers to spend more time at the bedside. Scroll down to watch or listen to the full interview; or subscribe to healthsystemCIO on your […] Source: Oracle’s Impact on Methodology & Service, Along With Native AI Capability, Give EHR Customers Reason to be Bullish on healthsystemcio.com - healthsystemCIO....
Feb 03, 2025•33 min
UW Medicine is advancing digital transformation with a focus on AI-powered decision support, strong governance frameworks, and clinician collaboration. CIO Eric Neil and Chief Clinical Informatics Officer Dr. Todd Burstain recently discussed their journey to achieving HIMSS Stage 6, their measured approach to AI adoption, and the ongoing challenge of balancing innovation with standardization. Scroll […] Source: UW Medicine Achieves HIMSS Stage 6; Neil & Burstain Tout Strong Governance as Key...
Jan 27, 2025•44 min
Clinicians and other users desperately want to do all kinds of innovative things with the organization's data. From increasing operational efficiency to improving patient care, just about everyone worth employing wants to analyze their data, run reports and take actions – be it for risk management, data privacy, security, compliance, or optimization. Often, however, this ability to view and act on data is stymied when the only way to get the job done is with an IT ticket or via manual approvals....
Jan 23, 2025•58 min
As health systems increasingly rely on AI and advanced analytics to drive insights, some are discovering new complexities in a cloud-only infrastructure. Pulling data from multiple systems to power AI initiatives can increase operational costs, as AI’s demand for high computing cycles can drive up cloud expenses. For some, this has eroded the cost savings that originally justified the cloud transition. Others, however, contend that costs can be contained by how you structure the deal, and say it...
Jan 22, 2025•59 min
In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemCIO, speaks with Shakeeb Akhter, Senior Vice President and Chief Digital & Information Officer at Children’s Hospital of Philadelphia (CHOP), about the institution’s ambitious digital transformation journey. Leading a multifaceted team, Akhter discusses how CHOP is advancing through strategic investments in AI, automation, digital patient experience, […] Source: CHOP Focused on Leveraging AI to ‘Transformational’ E...
Jan 21, 2025•30 min
In September 2023 when Billings Clinic and Logan Health merged to form one of the area’s largest healthcare systems, one of the first orders of business for Justin Ott – a long-time IT executive at Billings who became CIO of the newly combined health system – was determining the organization’s go-forward EHR. Prior to the […] Source: CIO Says Infusion of Oracle Tech Gave Cerner Needed Shot in the Arm: Now Well Positioned for AI-Powered Innovation on healthsystemcio.com - healthsystemCIO.com is t...
Jan 14, 2025•31 min
Dr. Priscilla Frase, CMIO and hospitalist at Ozarks Healthcare, is a champion for innovation and collaboration in rural health systems. As a leader at a 114-bed independent hospital with 28 associated clinics in South-Central Missouri, Frase has faced the challenges of limited resources head-on, transforming the organization’s approach to health IT. Scroll down to watch […] Source: CHIME Innovator of the Year Dr. Priscilla Frase Says Passion, Listening & Creativity Can Lead to Big Wins, Even...
Jan 13, 2025•27 min
Privacy and IT security need to be working in lock step, and doing so gets a lot easier when they’re led by the same person. That’s exactly what happened at UChicago Medicine in September when Chief Privacy Officer Karen Habercoss assumed the additional role of CISO. Scroll down to watch or listen to the full […] Source: Getting Privacy & Security on Same Page is Key in Today’s Fast Changing Regulatory & Risk Environment, Says UChicago Medicine CISO & Chief Privacy Officer Karen Habe...
Jan 07, 2025•25 min
In the face of growing cyber threats, ChristianaCare CISO Anahi Santiago is taking a bold approach to cybersecurity awareness and resilience. At the heart of her efforts lies the Cybersecurity Ambassador Program—a forward-thinking initiative designed to transform the health system’s workforce into a first line of defense against cyberattacks. This program not only enhances individual […] Source: Cyber Ambassador Program Seeks to Extend the “Fabric” of Security, Says ChristianaCare CISO Anahi San...
Jan 06, 2025•28 min
Under the leadership of Ed McCallister, SVP & CIO at UPMC, the health system has established itself as a leader in digital health transformation. With a network of 41 hospitals, operations in Pennsylvania and internationally, and a revenue base of approximately $26 billion, UPMC’s commitment to patient care and innovation has been central to its […] Source: UPMC Receives Rare Distinction; McCallister Says the True North of Patient Care Has Guided the Journey on healthsystemcio.com - healthsy...
Dec 17, 2024•41 min
As the winds of change sweep through Washington, D.C., healthcare IT executives must prepare for a shifting regulatory landscape. With a new administration and congressional majority poised to reshape federal priorities, organizations like CHIME are focused on ensuring their members’ voices are heard. Mari Savickis, CHIME’s Vice President of Public Policy, recently provided insights into […] Source: Healthcare IT Leaders Should Leverage the Incoming Administration’s Distaste for Regulation to Re...
Dec 16, 2024
Nurses manage complex cognitive, emotional, and physical demands that intensify as patient volumes rise. Rather than adding more tools to ‘boost efficiency,’ technology should ease cognitive burden, simplifying workflows and supporting nurses in providing safe, effective care. In this webinar, we’ll explore solutions designed with direct care nurses to improve well-being and patient outcomes. Source: Strategies & Tools for Easing Nurses’ Cognitive Burden on healthsystemcio.com - healthsystem...
Dec 10, 2024•1 hr 1 min
Healthcare CIOs must help their organizations strike the delicate balance between innovation and operational stability, said Theresa Meadows, SVP & CIO at Cook Children’s Health Care System, an integrated pediatric delivery system based in Fort Worth, Texas, during a recent interview with healthsystemCIO. Scroll down to watch or listen to the full interview; or subscribe […] Source: Helping Guide Decisions Around When to Venture Outside the Core Tech Stack is Key CIO Responsibility, Says The...
Dec 09, 2024•30 min
