Service Recovery for Improving the Patient Experience
Feb 16, 2023•14 min•Ep. 85
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Episode description
Mary-Lyn Baldauf joins the Healthcare Experience Matters show this week delivering insight for improving the patient experience through a strong service recovery strategy.
Mary-Lyn is the Chief Executive Officer (CEO) of Qsource. This is her inaugural appearance on our podcast.
Learn More: https://healthcareexperience.org/service-recovery/
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