We are excited to bring you an insider’s guide to leading with compassion this week on the Healthcare Experience Matters Podcast. Our guest is Healthcare Experience Foundation (HXF) Co-founder and President, Katie Owens. “Compassionate leaders are self-motivated. They're able to influence employees and medical staff positively,” she told us. Learn more: https://healthcareexperience.org/leading-with-compassion...
After the recent birth of his first child, Healthcare Experience Foundation’s Podcast Director, Casey Callanan, joins the Healthcare Experience Matters as a guest this week. While typically serving as the host, this is the first time Casey has joined our podcast as a guest since the show’s inception in 2021. After receiving an outstanding patient experience upon the birth of his first child, today’s episode is a heartfelt thank you to healthcare workers around the United States and world. This i...
Healthcare Experience Foundation (HXF) Physician Coach, Trevor Turner, MD, brings his enthusiasm for the patient experience to our podcast this week. Dr. Turner joins us for a discussion about upholding empathy and thorough communication in a demanding patient care setting. In addition to his HXF coaching role, Dr. Turner is Director of Center for Orthobiologics at Georgia Bone and Joint, a midsized orthopedics practice near Atlanta. Learn more: https://healthcareexperience.org/maintaining-empat...
How to build and sustain a positive workplace culture is explored this week on the Healthcare Experience Matters Podcast. Katie Owens, Healthcare Experience Foundation (HXF) co-founder and president is our guest. We are excited to welcome Katie back for this crucial conversation on the ins and outs of creating a positive workplace culture that lasts. It is far from a secret that there is often a profound difference in the quality of the interactions we have with disengaged team members versus th...
Everyone is pressed for time in healthcare and effective communication has always been a top priority. Effective communication does not necessarily need to take more time to implement though. As we learn on today’s podcast episode with Dr. George Mayzell, often it’s a matter of rephrasing things. Today’s podcast episode comes with a companion infographic with many suggestions for better using language when providing care and comfort to patients. We hope you will find it useful to read before or ...
Author TJ Sweet joins the Healthcare Experience Matters Podcast this week to discuss his book, “Practice Gratitude: Find Joy.” He brings us inspiring and practical ideas for how we can better implement gratitude in our daily lives. No matter what path your career journey has taken you on, there are sure to be several useful takeaways for building gratitude in this podcast. TJ is an accomplished keynote speaker, writer, and certified life and business coach. In addition to being an author, he is ...
Making his second appearance as a guest on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a memorable discussion on what drives his passion for promoting excellent patient experiences. As you will hear on today’s show, Jeff explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences. We are grateful for Jeff’s candor on today’s emotional podcast interview. “My Mom had the worst outcome you could have; howe...
Mark S. Rulle, EdD, leads our discussion this week on the Healthcare Experience Matters Podcast. This is a chat about influencing compassion in our organizations as healthcare leaders. Mark currently serves as President of Maryland Healthcare Education Institute (MHEI). For those that may be new to our podcast, the Healthcare Experience Foundation (HXF) and MHEI have been teaming up to present the Certificate in Foundations of Compassionate Leadership virtual cohort sessions over the past year. ...
Our guest this week on Healthcare Experience Matters is Natasha Beauvais, MD, MPH. Dr. Beauvais joins us for a discussion about reducing burnout in healthcare through maintaining a positive practice culture. She is a board-certified family medicine physician with Northern Virginia Family Practice. Burnout and culture are two cornerstone topics of conversation on our podcast. Today’s chat with Dr. Beauvais brings another fresh perspective on these pressing subjects. Learn more: https://healthcare...
Lorraine Parker-Clegg joins the Healthcare Experience Matters Podcast this week for a truly inspiring chat about navigating generational diversity. Lorraine touches on the challenges and benefits of a multigenerational workforce when it comes to working in healthcare and other industries. She also brings the discussion back to its impact on the patient experience. Lorraine has deep expertise in engaging the multigenerational workforce. She has an extensive healthcare and human resources backgrou...
This week on the Healthcare Experience Matters Podcast we have Ninfa Segarra, JD, and Maureen Eisner join us to discuss the patient experience in a multilingual setting. Examining the logistical challenges and importance of striving for excellent patient outcomes in a multilingual environment is at the heart of today’s podcast. With SBH Health System, Ninfa is Senior Vice President, Communications & External Affairs, Community & Government Affairs, and Chief Diversity Officer. Maureen is...
On today’s episode of the Healthcare Experience Matters Podcast we chat with someone who knows what it takes to build an extremely trusted healthcare brand. Timothy Seay-Morrison, EdD, LCSW, joins us to discuss his passion for advancing the patient experience and how it all factors in to building a trusted healthcare brand. Dr. Seay-Morrison is Executive Director of Ambulatory Care and Service Lines with Stanford Health Care in Palo Alto, California. In a report released last year from Monigle, ...
Joe Snipp, Vice President of Patient Experience and Consumerism with Aspirus Health visits the Healthcare Experience Matters Podcast today. Joe shares his unwavering passion for his job and his thoughts on the importance of a proactive approach for continuously enhancing the patient experience. Headquartered in Wausau, Wisconsin, Aspirus Health is a non-profit, community-directed health system with 11,000 employees serving patients throughout Wisconsin and Upper Michigan. As a data-driven indivi...
Our guest on today’s episode of the Healthcare Experience Matters Podcast is Dr. Joshua Schwarzbaum. He joins us to discuss the “Code Breathe” initiative that he helped develop in the Emergency Department at St. Barnabas Hospital in New York City. Dr. Schwarzbaum is a board-certified emergency medicine physician with SBH Health System in the Bronx. At its essence, the initiative is about taking roughly five minutes a day to sit down as a team of colleagues to breathe and relax. It’s a chance to ...
Today’s Healthcare Experience Matters podcast episode features a recent webinar from the Healthcare Experience Foundation (HXF). This webinar is entitled, “Speed to Trust: What Can We Gain with Better Senior Leader Rounding?” If you missed the webinar earlier this month, we are making it available now and fully on-demand through our weekly podcast. This recording has been edited and shortened for a friendly podcast listening experience. The discussion is led by Katie Owens. Katie is Co-Founder a...
Win Howard is once again our guest on Healthcare Experience Matters. Win joins our podcast to discuss a topic that is near and dear to his heart—gratitude. Today’s discussion focuses on the implementation of gratitude in straightforward and unique ways to make a genuine impact on people. There are takeaways from the discussion that are helpful to those in healthcare leadership positions, but the basic principles of this discussion are applicable to folks in any walk of life. As loyal listeners o...
Our guest on this week’s episode of Healthcare Experience Matters is Paul Glisson, D.O., MBA, FACEP. Dr. Glisson currently serves as chief medical officer with Infirmary Health in Mobile, Ala. Today’s discussion centers around Dr. Glisson’s thoughts on the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience. Learn more: https://healthcareexperience.org/emotional-intelligence...
The Merriam-Webster dictionary defines compassion as “a sympathetic consciousness of others' distress together with a desire to alleviate it." In other words, compassion is about recognizing that someone is suffering and trying to help them. We all have our own definition of compassion and we all know what it means to us as individuals, but it is abundantly clear based on our chat with today’s podcast guest: compassion is needed now. Compassion is especially important to those that work in healt...
The Healthcare Experience Matters podcast welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with Katie, we strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths. As we learn on today’s episode, it can be easy to lose track of what we do well when we get fixated on our weaknesses. This episode serves as a reminder to...
Joining us for this week’s installment of our podcast is Barry Fleming from the Healthcare Experience Foundation (HXF) Team. We discuss takeaways, inspiring stories about elevating the patient experience, and more from The Beryl Institute ELEVATE PX 2022 Conference. This event took place late last month in Indianapolis. Learn more: https://healthcareexperience.org/elevate-px-2022/
The Healthcare Experience Matters podcast is pleased to welcome back Nita A. Magee, PhD, RN, MHNP-BC, to our show this week as we chat about mental health advice for busy practitioners. This is a “must listen” podcast for anyone working in healthcare that finds themselves too busy taking care of other people to the point that they are not making enough time for themselves. You can learn more: https://healthcareexperience.org/mental-health-tips/ Dr. Magee first joined our podcast in January 2022 ...
Making his first appearance ever on the Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff is a coaching leader with the Healthcare Experience Foundation (HXF). He joins us to chat about what he has learned over the years when it comes to collecting and using data to tell a story and improve the patient experience. He is a Certified Patient Experience Professional and a Licensed Nursing Home Administrator. Learn more: https://healthcareexperience.org/data-storytelling...
This week we visit with Dr. Tammie Chang for an important and honest conversation about the importance of speaking up about mental health. Dr. Chang is on a mission to end the stigma attached to discussing mental health struggles. She believes we are all better served when we discuss mental health struggles openly, especially as healthcare professionals. We applaud Dr. Chang for her candor, sincerity, and courage. This podcast interview deals with emotional wellness, the pressure of working in a...
A longtime favorite of ours is back for today’s episode of Healthcare Experience Matters. Kathleen Lynam joins us to chat about getting corporate culture right in healthcare. The backbone of today’s conversation comes from an article that was released last fall from an issue of MIT Sloan Management Review. The article is called “10 Things Your Corporate Culture Needs to Get Right.” You can read the article for free here: https://sloanreview.mit.edu/article/10-things-your-corporate-culture-needs-...
Today's episode of the Healthcare Experience Matters podcast is all about strategies for avoiding blame and judgement. We explore this topic with Katie Owens, the Co-Founder and President of the Healthcare Experience Foundation (HXF). When we continuously place blame on others it damages relationships and negatively impacts our work environments. With efforts in place to avoid blame and judgement, we create an atmosphere that allows the patient experience to better thrive. “If we're not careful,...
Today’s episode of the Healthcare Experience Matters Podcast is a discussion about agency nurses and the patient experience with Dianna D. Knight, MSN, RN, NEA-BC. “The Great Resignation” and staff turnover are on everyone’s mind right now in many different industries. Healthcare is also being greatly impacted. It’s important to be mindful of the way these challenges might impact the patient experience. Dianna is Executive Director of Patient and Family Experience and Acute Care Nursing Services...
Steve Lawler, President and CEO of the North Carolina Healthcare Association (NCHA) is our guest this week on the Healthcare Experience Matters Podcast. Steve was selected to lead NCHA in 2017, a trade association founded in 1918. Today it represents more than 130 hospitals and health systems. Equipping people to receive and deliver the best care happens in many different ways and at many different levels. With improving the patient experience at the heart of what NCHA is all about, it was excel...
Katrina Coleman is back on the Healthcare Experience Matters Podcast this week. Much like when she joined us back in November for her encouraging interview with us about gratitude, today’s episode is another memorable show. This time we cover emotional exhaustion and its impact on healthcare workers throughout the world. Katrina will leave listeners with some reasons for optimism as this interview has many important nuggets about reversing emotional exhaustion. “Practice self-compassion and be g...
Timothy Seay-Morrison, EdD, LCSW, co-author of the research article called, Factors Affecting Burnout Among Medical Assistants, joins the Healthcare Experience Matters podcast this week to discuss the study. Dr. Seay-Morrison’s article appeared in the Journal of Healthcare Management. He sat down with our podcast to discuss the issue of burnout among medical assistants, and he shared forward thinking ideas for addressing burnout overall. With Stanford Health Care in Palo Alto, California, Dr. Mo...
We welcome Brooke Billingsley back to our podcast this week for an episode about the fundamental importance of self-compassion. Self-compassion is the foundation of a compassionate leader. As Brooke reminds us in the opening seconds of today’s podcast, “It has to begin with you. We can’t give what we don’t have.” Brooke is Vice President of Service Excellence with the Healthcare Experience Foundation (HXF). For those looking to explore this topic more in-depth, please consider attending the Cert...
