CARES for Consistent Patient Experience
Jun 22, 2021•23 min
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Episode description
In the second ever episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences.
“CARES™ is all about consistent, reliable excellent communication,” Katie said. “It's designed to equip leaders, staff, and physicians with that authentic communication style.”
Communication is among the most substantial catalysts of the patient experience and a major contributor to medical errors. CARES™ focuses on five key behaviors which Katie covers on today’s podcast. These five behaviors include:
- Confidence
- Anticipate Needs
- Respectful Communication
- Engage in Care & Process
- Say Thank You, Make a Safe Transition
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