Healthcare DisruPTion

Healthcare DisruPTion is the new bigger, better and more structured version of Business, Baseball and Bourbon. Don’t worry those 3 components will play heavily in this new iteration. We look forward to sharing our thoughts, books, examples and interviews with you to stimulate not only thinking BUT action too! It’s all about the patients, customers, clients and ultimately the consumers of Healthcare who are the end users! Are you ready to move healthcare forward? Join us! Thanks for listening!

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Episodes

Healthcare DisruPTion 15- Launch of Greatness w/ Dr. Mitch Babcock

Mentoring--- Mindset and the magic it creates! Welcome to our first Interview of 2017! The theme of What Ifs and DOING takes right off today in this conversation with Mitch Babcock, DPT. Mitch is what we call a #FreshPT, out of school just around 8 months. Mitch has started his own business and is making his presence felt far wider than just his home town of Holly, MI. We dont talk the tactics of business or financials…. We talk about the bigger issues. The HOWs and the WHYs of how he got to thi...

Jan 20, 2017•41 min

Healthcare DisruPTion 14- What If?

New Year… New Times….New Days…… WHAT IF?!?! Welcome to episode 14, the first Healthcare DisruPTion podcast of 2017! Its short and sweet and no looking back! In this episode Andrew and Jerry approach 2017 with the continual question “What If?” We rephrase some old questions and look to formulate new questions to old, ongoing issues in healthcare and physical therapy. Our challenge to YOU is to commit to new, different and even absurd questions in 2017 to the problems that have plagued you, health...

Jan 06, 2017•30 min

Healthcare DisruPTion 13: Physical Therapy 2.0 w/ Mike Eisenhart

Welcome to episode 13. In no way shape or form did we plan on this interview with Mike Eisenhart to be one of the last things you heard in 2016….BUT we should have! We ALWAYS hear about “the future” and “plans for the future” yet we rarely hear about the execution to take control of the future. Well Mike has a grand plan and he is EXECUTING it! Mike is a rare find and exactly what physical therapy and more so, healthcare needs! Open your ears and take the blinders off your brain because what you...

Dec 16, 2016•48 min

Healthcare DisruPTion 12: The Welcome Call

In this episode we dive into the 3rd step in Jerry’s Customer Lifecycle...the Welcome Call. You’ll hear how this seemingly small and short step plays a large role in connecting the Customer Lifecycle together. You’ll get an info filled rant by Jerry about where YOUR focus always needs to be in the Customer Lifecycle. Also, hear how a focus on the Customer Experience will drive business growth for any company, including yours! Lastly, you’ll also learn how Jerry and Andrew came to be the dynamic ...

Dec 02, 2016•49 min

Healthcare DisruPTion 11: Book Club

Welcome back. On this episode Jerry and Andrew discuss their top book choices that they feel will help you to move towards Healthcare Disruption! Of course you will hear a strong focus on the healthcare consumer on their lists. This episode is short and sweet. Enjoy the discussion and even hear Jerry's dog put her 2 cents in! She understands what it takes to get you in the right mindset for #PTversion2 . Enjoy this episode and remember to reach out on twitter @ARothschildPT and @jerry_durhamPT. ...

Nov 11, 2016•34 min

Healthcare DisruPTion 10: Diving into Low Back Pain and Physical Therapy

Welcome to Episode 10! We've hit double digits Welcome back to Andrew! Today’s episode is a deeper dive into the Richard Zhao interview from Episode 8, Physical Therapist as the entry point for all Low Back Pain in America . Andrew and I talk the research, the mindset and the plan that needs to be put into place from the clinical side to make this happen. YES, I said research! This episode references more research and data than any episode to date. The beauty is ALL the research is in place to m...

Oct 27, 2016•49 min

Healthcare DisruPTion 9: Physical Therapy 2.0 w/ Jeff Moore and Jerry Durham

The opportunity for the profession of physical therapy is NOW! Low back pain has just moved up to the #2 spot on the World Disability list...YES, World! Physical therapists are poised to step up and deliver a solution for a HUGE problem! Big question is, are YOU ready? It will take more than just your clinical skills to make that happen. My guest today, Jeff Moore gets just that. It will take the Evidence Based Medicine WITH a focus on the patient experience (which starts with brand recognition)...

Oct 13, 2016•30 min

Healthcare DisruPTion 8 Physical Therapy as THE Entry Point for All Low Back Pain

Today’s episode of Healthcare DisruPTion is an eye opening, mindshifting conversation with an insurance industry expert, Richard Zhao. Hell may just be about 1-2 degrees cooler today because YES! I have embraced someone from the insurance industry! Richard brings his expertise and insight from years of running numbers for the musculoskeletal unit of a major US insurance provider to enlighten us on HOW the 3rd party payers look at physical therapists and their role in managing LBP. Richard is a t...

Sep 29, 2016•49 min

Healthcare DisruPTion 7 The Experience Outcomes

Welcome to the 7th episode of Healthcare DisruPTion with Andrew Rothschild and Jerry Durham. The conversation continues regarding the Customer Lifecycle . This episode addresses the objectives of the customer lifecycle such as why do I need to put a lifecycle in place? You will hear the discussion focus around WHO is the key employee in your company (hint...they do not have initials behind their name). You will hear how these employee are involved in all the early interactions and becomes the vo...

Sep 16, 2016•24 min

Healthcare DisruPTion 6 The Importance of the Team

In this Episode Jerry and Andrew continue the conversation around the Customer Lifecycle. There are multiples layers that create a successful Customer Lifecycle. Today Jerry and Andrew speak about the importance of TEAM. How does hiring, training and accountabilities fit into creating a great experience for the customer (patient)! If you haven’t created the culture of team then you can never truly take care of the customer (patient). We also address the role of customer service and its role in t...

Sep 01, 2016•22 min

Healthcare DisruPTion 5 The Customer Lifecycle

Todays episode is a continuation of the discussion started by Andrew in Episode #1 with a deeper dive into Jerry and his practice. This episode gives you the first insight into the Customer Lifecycle. How the Lifecycle came to be and the general principles behind it. If you listened to the Matt Watkinson interview you’ll note the Customer Lifecycle came to be because of the Peak End Rule. You’ll hear more terms like Customer Focus and their Experience along with how they grow business metrics. T...

Aug 26, 2016•18 min

Healthcare DisruPTion 4 Interview Matt Watkinson Part 2

The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer Experiences” continues in this episode. It literally picks up right where it left off. This talk gets into the topics of Expectations, the Peak End Rule and the Zone of Tolerance. Maybe you’ve never heard of some of those phrases before, I hadn’t. You will not only learn their definitions, you will also learn how to use them to improve your patients experience! And of course we discuss favorite books, you m...

Aug 18, 2016•33 min

Healthcare DisruPTion interview Matt Watkinson

This is Part I of a 2 part interview with the author of, “The Ten Principles Behind Great Customer Experiences” , Matt Watkinson. Matt is not a Healthcare insider nor a healthcare guy. That in part is the beauty of his book. His 10 Principles are not only applicable to the everyday business of Healthcare, they are also applicable to the provider sitting across from their patient. You will hear words like Super Objectives, Expectations and yes….. Empathy! So, enjoy part 1.. About Matt from http:/...

Aug 12, 2016•32 min

Healthcare DisruPTion Interview Jeremiah Sarkett

…….Welcome to Episode 2 of Healthcare DisruPTion……. This episode is the first of many interviews that we are going to be presenting here at Healthcare DisruPTion. It is our goal to broaden the minds of those IN healthcare with knowledge, information and stories from those OUTSIDE Healthcare. Yes, there will be the periodic healthcare person...BUT dont hold that against us! Interview #1 is with Jeremiah Sarkett. I met Jeremiah earlier this year listening to him talk about a “Selling To Serve” mod...

Aug 03, 2016•29 min

Healthcare DisruPTion First Episode

While much of the PT world is too-often entrenched in treatment philosophy and technique dogma, Jerry has been an unrelenting advocate for increasing focus on the patient/customer as the key to successful care. On episode 1 we wanted to know Jerry’s “WHY.” What was his impetus for getting into private practice, particularly out-of-network, and why so much emphasis on the patient/customer as the driver for healthcare disruption? Enjoy the discussion………..

Jul 30, 2016•29 min

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